ANDREW BIRD: Better Connected Live 2016

Reconfiguring the Digital Platform to Deliver Service

Improvement

Andrew Bird CIWMNewcastle under LymeBorough Council

Introduction• Waste Collection Authority with 56,000

households. • Mixture of dense urban & very rural.• Currently undergoing major service change,

involving in-sourcing of collection service, and processing our own recycling materials for sales direct to re-processors.

• Service needs to save £0.5 million a year from its revenue budget = 16%

Route Optimisation• Monitoring actual routes against planned routes

allows the optimisation parameters to be continuously improved

• RouteSmart used by NBC for the last five years.• Bartec selected as in-cab and link to Councils CRM

system. Bartec links to RouteSmart so rounds can be kept as efficient as possible, taking account of new developments. NBC = 5,000 more homes in the next five years.

In-Cab System Overview

Immediate info at control centreCustomer enquiriesVehicle messages

Efficient use of Recycling OfficersAutomatically informed of events (contamination etc)Household-level participation reportingRequests for new bins etcBin checks

Reducing round errorsassisted collections, recalls, traffic information etc

Improved controller infoNon-presentation, contamination, bins lifted, position, status

Round updates in real timeNew entitlements (assisted collections etc), bin deliveries, new housesRound analysis and routing

In-Cab Terminal

In-Cab Terminal – Our Requirements•Proven in hundreds of trucks running every day•Robust touch-screen•Experienced, high-quality installations compliant with VOSA regulations•Remote diagnostics, admin and support•Off-line working•Interface options, weighing & camera systems,

Driver Sign-in

• Driver sign-in• Start of day vehicle check• Select round for the day• End of day vehicle check

Vehicle Check

• Traffic light system• Report Major and Minor defects• Major defects reported prevent a Work Pack

being selected• Defect report generated for work shop• ‘Start of Day’ and ‘End of Day’ checks

Standard Domestic Collections View

The cab computer shows crews key information such as:

• Assisted collections• Multiple bins• Previously missed bins• Hazards

Reporting Exception Events

Crews can select one or more premises to record information about.

Data from the truck immediately updates the back-office application.

Reporting Sub-Events

Sub-events can also be reported, for example the type of contaminants. Multiple sub-events are also supported.

Collective Core System

Work Packs & Progress View

Results So Far

• 40% reduction in missed bins• Over 200 ‘illegal bins’ removed in first two months.• 150 Assisted Collections Challenged.

Challenges in Introduction

• Don’t under estimate the time for implementation• Effective ‘Change Management’ approach needed• Plenty of training – 1 to 1 for Drivers & Supervisors• Effective training for Customer Service Agents• Ensure issues being reported are acted upon, this

builds confidence in the users.• Take away mobile phones !• Ensure round information is up to date and kept that

way

Thank YouQuestions

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