Digital Transformation in Governments

Digital TransformationIn Governments

@dadovanpeteghem

#DDC15

Hi!

@DADOVANPETEGHEM

dado.vanpeteghem@duvalunion.com

DADO VAN PETEGHEMFounding Partner

+32 474 82 68 07#DDC15

#DDC15

2007-2011 2011-2015

2015 – Duval Union Consulting

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We wrote a book on Digital Transformation.

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You are all familiar withUber, Airnbnb, Tesla,… by now.

Let’s start talking about Digital Transformation instead

of Digital Disruption.

#DDC15

We are in Digital Kindergarten :-)

Waves of Digital Transformation

1995+Music

PhotographyVideo Rental

…

2010+Print Media

TVTravel

HR…

2015+Banking

HealthcareAutomotive

RetailEducation

TelcoGovernments/Public sector?

…

2020+All Safe havens will be subject

to digital disruption

…

It’s about the core of the business.

#DDC15

How far are you from your Uber moment?

Why is Transformation so crucial?

#DDC15

To save money1

#DDC15 computerweekly.com/news/4500251688/GDS-saves-the-government-17bn-through-digital-and-technology-transformation

To save money1

#DDC15 computerweekly.com/news/4500251688/GDS-saves-the-government-17bn-through-digital-and-technology-transformation

€ 2Billion that is.

To cut out complexity for citizens2

#DDC15 identityassurance.blog.gov.uk/

A cross-government verification system with one central CRM.

To create efficiency and to speed up everything3

#DDC15

Make status tracking and notifications the norm to improve communication with civilians

gds.blog.gov.uk/2015/08/26/gov-wheres-my-stuff/

To create efficiency and to speed up everything3

#DDC15gds.blog.gov.uk/2015/07/23/making-payments-more-convenient-and-efficient/

To create efficiency and to speed up everything3

#DDC15

Their ultimate goal will be Government as a platform (GaaP), a shared digital infrastructure across the government and all public services.

gds.blog.gov.uk/2015/03/29/government-as-a-platform-the-next-phase-of-digital-transformation/

To become a Glass House4

#DDC15 whitehouse.gov/digitalgov/strategy-miles tones

To become a Glass House4

#DDC15 analytics.usa.gov

To become a Glass House4

#DDC15 gov.uk/transformation/exemplars

To stay competitive5

#DDC15 frenchtechticket.parisstartupdelta.org

Stay competitive5

#DDC15 techcrunch.com/2015/03/18/budget-2015-driverless-cars/

1

2

3

4

5 Stay competitive

Create efficiency

Save Money

Cut complexity

Become a Glass House

7 thingsyou can doright now.

1. Be part of the technology circle

techcrunch.com venturebeat.com thenextweb.com twitter.combloovi.be

gouvernement.fr/en/partnership-between-the-state-and-cisco-the-american-ceo-who-chose-france

They want to achieve 3 goals:

1. Educate 200K people in 3 years for digital roles.

2. Pilot a smart city project in a French city.

3. Support digital innovation through $100M in investments in French start-ups by Cisco.

The French government has partnered with Cisco to try to become the European leader in Digital Transformation.

pr.huawei.com/en/news/hw-443315-promotedigitaltransformation

The Spanish government is partnering with Huawei to improve its digital transformation efforts and stimulate Spanish companies to help develop smart cities.

2. Measure the digital intelligence of your team

3. Move digital to the core

From ... ... to

The Organisation

Digital (at the

sidelines)

Digital in the core

2015 2020

It’s time to become DIGITAL BY DEFAULT

4. Create and spread your future vision.

Do you have a future 2020 vision on how

digital is transforming your service and how

you need to act upon that?

The White House has a Digital Government Strategy

whitehouse.gov/digitalgov/

bmwi.de/EN/Topics/Technology/digital-agenda.html

1. Digital Infrastructure2. Digital economy & workplace3. Innovative public administration4. Shaping digital environments in society5. Transformation in education, science,

research, culture and media.6. Online security, protection and trust.7. Integration of the Digital Agenda in the

European/International context.

Germany’s 7 point Digital Agenda for 2017

Transformation Mission

Think about your future role, market, citizens,

challenges, …

If you would rebuild the service from scratch, what would it look like?

http://thenextweb.com/facebook/2015/05/20/heres-our-first-peek-inside-the-little-red-book-facebook-gives-to-employees/

Facebook Little Red Book

5. Start solving problems, forget ideas.

Don’t start from technology….

• What can we do with beacons??

• What can we do with virtual reality??

• What can we do with mobile apps??

• What can we do with drones??

We are not looking for Great Ideas

We are looking for Great Problems

(that need solving)

"Name"

PROBLEM/NEED

EMOTIONS

SOLUTIONFUNCTIONS

CHANGE CURRENCY (benefits)

TARGET GROUPS

What problem are we solving and for who?

What are the basic emotions that problem and solution are addressing?

What is the overall solution that would fix this problem?

What are the benefits and are they strong enough to have people change their

preference?

What are the different functions a customer would expect this solution to have?

Whom are you addressing with this product

or service?

“The Problem Transformation Canvas"

kickbox.adobe.com

6. Go for garage innovation.

Great ideas get killed by current validation cycles.

Let’s rethink where we bring the innovation.

#DDC15

The Factory The Guesthouse The Garage

Incremental innovation• Development of ‘need to have’

digitals projects and technology• Working on the existing foundation

of the company• Follows general procedures and

regulations• Slow

Change projects• Small and dedicated project-teams, focused

on in-house innovation• Limited independency: they are an (internal)

supplier of the factory • Focus on strategically important new-style

projects or add-ons that will be rolled-out within the existing company architecture

Breakthrough innovation• Small dedicated teams focused on innovation

• Autonomous operations and decisions• Possibly separate entities

• Focused on agile and rapid development and roll-out of ideas in a stand-alone model

• These can be grass-root internal initiatives or acquisition of interesting

targets

Organisation Model

In The Garage projects should go ‘beta’-live in max 90 days.

#DDC15

Disney’s has its own Venture Capitalist

program

7. Install Digital Leadership

• =

“If you can't understand the new world of digital, fire yourself.

Build an executive team that is digital-first. Make sure there is a techie on the board of directors. If the board has a low digital IQ,

the company will have a low digital IQ”

George ColonyCEO Forrester

Research

Do you have

Digital Leadership in your organisation?

The Australian Government is hiring for its Digital Transformation Office

A government that is getting closer to its people.

A government that is getting closer to its people.

It has put together a Digital Transformation team to re-invent how the government works.

Het afbeeldingonderdeel met relatie-id rId3 is niet aangetroffen in het bestand.

fastcompany.com/3046756/obama-and-his-geeks

Het afbeeldingonderdeel met relatie-id rId3 is niet aangetroffen in het bestand.

1. Be part of the technology circle

2. Measure the digital intelligence of your team

7. Install Digital Leadership

6. Go for garage innovation.

5. Start solving problems, forget ideas.

4. Create and spread your future vision.

3. Move digital to the core

2020Strategy

Digital Agenda

Digital Leadership

Culture

DigitalInfrastructure

Examples from 7 countriesWhat about Belgium / Flanders?

#DDC15

It's time to move all-inIt’s time to move all-in :-)

Thanks ;-)

@DADOVANPETEGHEM

dado.vanpeteghem@duvalunion.com

DADO VAN PETEGHEMFounding Partner

+32 474 82 68 07#DDC15