Measuring and Monitoring Age-Friendly Cities

© Silver Group 2016

Kim Walker, CEO Silver Group

www.age-friendly.com

Hooray for big data

© Silver Group 2016

But there are issues …..

© Silver Group 2016

In the commercial world, clients want to know

© Silver Group 2016

“How Age-Friendly are we relative to our other products, other brands and competitors?"

•  Communications •  Common areas •  Rooms •  Online •  Service

© Silver Group 2016

© Silver Group 2016

3.9

3.1

4.1

2.9

0 1 2 3 4 5

Sydney

Toronto

All cities

Melbourne

Age-Friendly Buildings

Source: Fictitious data for illustration purposes only

Improvements over time

© Silver Group 2016

2.5

2.8

3.5

3.7

3.9

2.6 2.7

2.8 2.9

3.1

2.5

2.7

3

3.5

4.1

2.3

2.5

2.8 2.9 2.9

2

2.5

3

3.5

4

2011 2012 2013 2014 2015

Sydney

Melbourne

Toronto

All cities

Source: Fictitious data for illustration purposes only

Key strengths

© Silver Group 2016

Sydney Melbourne Toronto All cities

Adequate Signage 4 3 5 2.5Elevators 4 3 3 3.5Flooring 3 2 3.5 2.5Public Toilets 4 4 5 3.5Railings on Stairs 3 3 3.5 3.5Ramps 4 3.5 4.5 3Rest Areas 4 2.5 3.5 2Stairs 5 3.5 4.5 3

3.9 3.1 4.1 2.9

Source: Fictitious data for illustration purposes only

Other comparisons are revealing

© Silver Group 2016

0

1

2

3

4

5 Buildings

Civic Participation

Communication and Information

Community and Health Services

Community Support

Employment Housing

Outdoor Spaces

Respect and Social Inclusion

Social Participation

Transportation

Sydney

Melbourne

Toronto

All cities

Source: Fictitious data for illustration purposes only

170 items. 5 hotels. 4 cities.

© Silver Group 2016 Source: AF Brands. Case study

© Silver Group 2016 Source: AF Brands. Case study

With this information we can ….

1.  Understand strengths and weaknesses

2.  Prioritise actions and budgets

3.  Take corrective action

4.  Monitor progress – absolute and relative

5.  Learn from the experience of others

© Silver Group 2016

© Silver Group 2016

Galileo

© Silver Group 2016

© Silver Group 2016

ageing body ageing mind

ageing senses

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The AF Toolset

© Silver Group 2016

A wealth of great thinking

© Silver Group 2016

SWEAT-R

The challenge 1.  Consolidate the best thinking in a single tool

2.  Simple to use

3.  A consistent set of indicators

4.  Use a standardized ‘scoring’ system

5.  Allows multiple, simultaneous inputs

6.  Open source for constant improvement

7.  Low cost

8.  An over-riding philosophy

© Silver Group 2016

© Silver Group 2016

© Silver Group 2016

WHAT WE HAVE DONE

Created and tested a platform to measure Age-Friendliness

WHAT YOU CAN DO

Try the AF Cities app and let us have your feedback

WHAT WE CAN DO

TOGETHER

Consolidate the indicators, develop the questions and metrics

Email: kim@silvergroup.asia

Twitter: @ageingworld

© Silver Group 2016

One audit at a time

Making the world more Age-Friendly