Sabarimala Virtual Q 2016

What is Virtual-Q Sabarimala Virtual Queue is a Kerala Police Initiative

• SabarimalaQ.com, an initiative of Kerala Police to allocate the queue positions to devotees on advance basis

• Allocated booking will ensure a position to devotees in a Virtual Queue

• This help to distribute the rush of devotees into a span of dates and hours equally

• Started from 2011 -12 Season onwards

How it works ? Visit sabarimalaq.com • Search for available dates • Create Profiles • Upload Photo • Provide ID Details • Book the Coupons • Reach Virtual Q counter • Collect Entry Card • Go without Queue

Search Availability

Devotees enter required number of coupons, select month they like to visit Sabarimala with preferred time slot (Morning/

Day Time/ Evening/ Night) to search for the availability..

Select Date and Time in Calendar • Search availability in calendar

• Add Pilgrim details • Book coupons for available date & time

Download Virtual Q Coupon

Coupon has a Barcode to scan and retrieve devotee profile. Devotee must carry the Coupon and original of Photo ID Card given while reporting at verification counters at Pampa.

Virtual-Q Entry Card

Pilgrims will be given date stamped Virtual-Q Entry Card after verification of virtual-Q coupon at Pampa. Using this entry card pilgrim

can reach Sannidhanam through Chandranan road without queue.

System Acceptance by Pilgrims • Every year, nearly 100% slots are booked by pilgrims • 70 Lakhs of Pilgrims used this service till now • 16.5 Lakhs Pilgrims used this service last season 2015-16

State wise booking statistics 2015-16

Tamilnadu 48%

Kerala 20%

Andra Pradesh 17%

Telengana 6%

Karnataka 6% Others 3%

Booking From Other Countries 2015-16 Country Number of Booking

Malaysia 1134 Sri Lanka 195 United Arab Emirates 157 Singapore 156 United States 65 Canada 55 Australia 30

More than 2000 Pilgrims from outside India are also using Virtual Q facility for their darshan.

Concurrent Users

Simultaneously more than 1000 visitors are live at any time in the web portal.

Request Count/Hour

Hosted in Cloud Platform to ensure seamless service. Above graph shows request count on hourly basis. It goes up to 4 lakhs requests per hour.

Waiting time decreased in Conventional Queue

After implementing Virtual Q system, waiting time in conventional queue decreased considerably

4:28

3:14 3:26 2:41

3:11 2:57

0:000:280:571:261:552:242:523:213:504:194:48

2010-11 2011-12 2012-13 2013-14 2014-15 2015-16

Time (H

ours)

Festival Seasons

Self Sustained Project • Sabarimala virtual Q system is a self sustained project • No financial aid from the Government for the project • Project cost is met by the revenue from advertisements placed in the web portal, coupons and Entry cards.

Won Chief Minister’s Award

Sabarimala Virtual Q won Chief Ministers award for Innovation in Public Policy 2011 under the category of Public Service Delivery

Thank You