Avado Patient Relationship Management Solution Overview

care beyond the clinic

Avado is a Patient Relationship Management

solution

that provides patient-centric health

professionals

with collaborative care tools to deliver care

during the 99+ percent of the time when

individuals

are away from the provider.

Freemium Business Model

AVADO COMMUNICATOR

Secure messaging,

public website, patient portal and targeted

patient education broadcasts

AVADO GPS

Full product:

All of Communicator plus two-way

trackers, forms

and scheduling

AVADO INTEGRATED

Full product + custom

services:

EHR integration, community site license,

etc.

Friends | family | coworkers

money | religion | values

hom

e

filling prescriptions | exercise taking

medications

“the system”influences

low severity high severity

hosp

ital

open heart surgery

Chronic triggers 75% of all healthcare costs

“The EHR systems and IT required for MU is a quite different from what will be

required for ACOs.

#1 Requirement: Sophisticated

patient relationship management

(PRM)

For them to be really useful

in ACO environments,

they will need to support

outreach, communication,

patient engagement.”

-- 9 Ways Future EHRs need to support ACOs

“With our finite resources, we must figure out ways to offload what we have thought as tasks that needed to

be done by our staff.

In most cases, it’s the patient who can do it

more effectively. In the process, the patient is more engaged and it’s

more efficient for everyone.”

-- 9 Ways Future EHRs need to support ACOs

-- Pioneer ACOs Share Lessons Learned and Challenges Ahead

“Communication is the most important medical instrument.”

Two Scenarios:

Problem: ACO Leakage & Stage 2 MU Patient Education requirement

Solution/demo: Targeted/curated patient education content

Problem: No idea how patient w/ chronic disease is doing the 99+% of the time when they are away from the clinic

Solution/demo: 2-way tracker

DEMO

Providers Want PRM to Complement EMRs

Fee-for-value demands rich two-way patient interaction

EMRs designed for internal workflow & billing, not patient engagement

Delivers unified consumer experience across MD community EMRs (consumers don’t want 5+ sign-ins)

Cost: Lower admin overhead (20:1 ROI)

Nimble for future growth/iteration

Typical proprietary EMR Patient Portal gives little function

& EMR

Clinicians • Nurses• Physicians• Case Managers• Medical Assistants

Patients (free to use & portable)

PRM vs. Typical Patient Portal

Fee For Value Success EMR Pt Portal

Stage 1 Meaningful UseElectronic copy of health information

Clinical summaries

Stage 2 Meaningful Use (proposed)Summary care record for each transition of care or referral

Secure messaging

Reminders sent per patient preference

Patient specific patient education

Fee-for-Value Success (ACO, PCMH, D-PCMH)2-way Patient-provider mobile health tracking

Multi-provider patient portal

Provider-provider communication

AvadoConnect (biometric device connection)

Family/Proxy Capabilities

Patient-enabled scheduling

Practice/doctor website

1:many Broadcasts

Rich Forms Layout & Workflow Designer with external form sending