HAT Training

citynet.org

San Diego Downtown Church & Ministry Fellowship

sddowntownfellowship.com

longbeachconnections.org

Table TalkWhy Are You Here?

Biblical FoundationsSteve Denney, Citywalk Church

citywalkchurch.org

Debunking MythsDeb Mitchell, Presbyterian Urban Ministries

pumsd.org

Homeless Mythology• “Homeless” is a noun• You are just “enabling” them• We have no homeless here• They have all come in from out of town• They are mostly drunks and panhandlers

Homeless Mythology• “Homeless” is a noun

–Actually, the word “Homeless” is an adjective

–It does not define the person, it describes a condition

Homeless Mythology• You are just enabling them…

–Yes. Enabling them to perhaps become more stable

–Enabling them to shift their burden for a few hours

Homeless Mythology• We have no homeless here

–Solana Beach…Encinitas–Santee…Spring Valley

• Did you count the doubled ups?

Homeless Mythology• They have all come in from out of

town–6 out of 10 were residents of San

Diego before becoming homeless–Who’s here from Indiana or Illinois?

Homeless Mythology• They are mostly drunks and

panhandlers

Table TalkWhat Myths Have You Previously Accepted?

Homelessness 101

Ten Realities

1. People will do what they need to in order to get what they think they need

2. Normal, honest relationships are scarce on the street

Ten Realities

3. Not all homeless people are seeking to NOT be homeless

4. Not all people abusing substances are looking to stop

Ten Realities

5. There’s no cookie cutter solution to complex problems

6. People lie

Ten Realities

7. Long term contact is very difficult with people who are transient

8. Money complicates everything

Ten Realities

9. Word on the street about you travels fast

10. Jesus is the answer. (Never forget the role of evangelism)

Table TalkWhat Is The Hardest Reality For You To Hear?

Congregational Buy-InJason Evans, First Presbyterian Church

fpcsd.org

Congregational Buy-In Checklist√ Communicate with Leadership

√ Communicate with Congregation√ Teach/host dialog on subject of homelessness√ Offer opportunities for involvement

Congregational Buy-In Checklist√ Tell stories and ask others to share theirs

√ Listen well to others (O.A.R.S.)√ Site biblical mandates regarding the poor√ Hold info gathering meetings√ Build a Team

Building A Team

What are H.A.T. Teams?

The primary purpose of a HAT team is to be a source of

support to a currently homeless person seeking more healthy and sustainable living.

A HAT team are volunteers in your church or community who

are organized and trained to provide support to a homeless

person.

HAT teams will provide 3 kinds of

support

Practical SupportTransportation to the doctor or clinic, assistance in

moving into a new residence, etc.

Emotional SupportSomeone who listens, phone calls, cards of

encouragement, etc.

Spiritual SupportPrayer, accountability, discipleship, etc.

10 Characteristics of a Healthy Team

1. Guilt-free service, compassion

2. Confidence in the “team” approach

10 Characteristics of a Healthy Team

3. Problems are addressed as they arise

4. Boundaries and limits are set

10 Characteristics of a Healthy Team

5. Lone rangers need not apply

6. Meaningful work is discovered

10 Characteristics of a Healthy Team

7. Secrets are avoided, confidentiality is respected

8. Meet… and get on with it!

10 Characteristics of a Healthy Team

9. Trained and ready

10. An open door

Benefits of H.A.T. Model• It’s Scalable

• It’s Almost Totally Resource Free• Service Agencies Want This Kind of Help from the Church• It Welcomes The Gifts of all Parties Involved

H.A.T. Development Checklist√ Recruit Members

H.A.T. Development Checklist√ Recruit Members

CORE(4-6 team members)

CHURCH or COMMUNITY

H.A.T. Development Checklist√ Recruit Members

√ Gift Assessment

Gifts of the…

Head: things that one is knowledgeable about

Gifts of the…

Heart: things that one cares about

Gifts of the…

Hands: things that one is good at doing

H.A.T. Development Checklist√ Recruit Members

√ Gift Assessment√ Draft Time & Task Calendar

H.A.T. Development Checklist√ Recruit Members

√ Gift Assessment√ Draft Time & Task Calendar√ Establish Covenant

H.A.T. Development Checklist√ Recruit Members

√ Gift Assessment√ Draft Time & Task Calendar√ Establish Covenant√ Develop A Catalog Of Resources

H.A.T. Development Checklist

211SanDiego.orgor dial 2-1-1

Building a RelationshipKay O’Bryan, former SD County Probation

O.A.R.S.• Open-Ended Questions• Affirmations• Reflective Listening• Summarizing

Open-Ended Questions• Encourage people to talk about whatever is

important to them• Builds rapport, gathers information and increases

understanding• Opposite of closed questions that elicit a limited

response such as “yes”, or “no”

Examples•Did you have a good relationship with your family?versus •What can you tell me about your family?

•Do you want to quit?versus •What are some reasons why you would want to stop?

Affirmations• Statements and gestures that recognize

strengths• Acknowledges positive behavior no matter

how small

Examples• “It’s obvious that you care about your family since you took

the time to come here today”• “If I were in your shoes, I don’t know if I could have managed

so well”• “You are clearly a resourceful person”

Reflective Listening• People only listen when they feel listened to• Includes interest in what the person has to say and

respect of the person’s wisdom• Leads to clarification and greater exploration• Closes the loop in communication to ensure

breakdowns don’t occur. (ie: speaker doesn’t say what is meant, listener hears incorrectly, listener interprets differently)

Examples• It’s helpful to use standard phrases

– So you feel…– It sounds like you…– Maybe you’re wondering if…

• Three levels of reflective listening– Repeating (repeats phrases)– Paraphrasing (major restatement)– Reflection of feeling (emphasize emotion)

Summaries• Helpful at transition points following a description of

an experience, a specific topic or when the conversation is nearing an end.

• Can provide a stepping stone towards change

Examples• Begin with a standard statement

– Let me see if I understand so far– Here is what I’ve heard, tell me if I’ve missed anything

• Key in on Change Statements– Concern: “If I don’t stop, something bad will happen”– Intent: “I’m going to do something, just not sure what yet”

– Optimism: “I know it will work out”

O.A.R.S. Exercise

5 Most Common NeedsDeb Mitchell, Presbyterian Urban Ministries

pumsd.org

Maslow’s Hierarchy

Survival

Safety

Affiliation

Esteem

Self-Actualization

HAT Needs Theory

Educ

atio

nal

Phys

ical

Rela

tiona

l

HAT Needs Theory

Educ

atio

nal

Phys

ical

Rela

tiona

l

Physical Needs• Food • Clothing • Shelter

Relational Needs• Identification• Community

Educational/Vocational• Sustainability Resources

• Transportation• Information• Workclothes/Tools

Must have balance…

Educ

atio

nal

Phy

sica l

Rela

tiona

l

What’s missing?'See to it that no one takes you captive

through hollow and deceptive philosophy, which depends on human tradition and the basic principles of this world rather than Christ. “ Colossians 2:8 (NSRV)

The fourth need

Educa

tional

Physical

Relational

The Transformational Component

The fifth need:

YOU

PrayerJohn Townsend, Matthew 25:34-40 Ministries

mt25v34.org

Supporting H.A.T. in Prayer

All good work is likely to be opposed by our enemy. Because of this spiritual

warfare, we need to cover everything in prayer.

Prayer is essential to success in the SPIRIT.

First steps (prior to any ministry):1. Prepare yourself in prayer.2. Pray for God’s grace & peace to cover your hearts as a team.3. Find a team member to be a prayer lead for the Team.

When Providing Practical Support

• Provide a prayer covering for the person(s) actually providing the support…for safety, for grace in ministry, etc.

• Provide prayer for the person being supported…that their needs will be met, that they will acknowledge Christ as Lord, and that they will be grateful to God because of the ministry.

When Providing Emotional Support

• Provide a prayer covering for the person(s) actually providing the support…for grace in ministry, for wisdom, for encouragement, etc.

• Provide prayer for the person being supported…that they will be encouraged and pointed to Jesus Christ as the provision of their needs, according to the need of the moment. That they may know the peace of the Lord.

When Providing Spiritual Support

• Provide thanksgiving for the opportunity to be used in ministry in the Name of Jesus.

• Pray for the Spirit to cover & control the interaction between HAT & the client so that the Lord may be glorified in the outcome.

• Provide a prayer covering for the person(s) actually providing the support…for grace in ministry, for discernment, for the covering of the Spirit, to speak the truth in love with gentleness & respect.

• Provide prayer for the person being supported…that they will learn how to trust in Jesus Christ completely and be transformed by His Spirit. That they will hunger and thirst for His Word and learn to walk in a close relationship with Him.

A Basic Prayer to ShareLord, I can’t.

You Can

You take control,

Thank you, Jesus.

Some Final NotesSome off-site prayer warriors are always useful (especially shut-ins), consider them for inclusion in the Team.Keep the Team under the covering of prayer all the time, not just when ministering together.

Table TalkWhat 3 Things Have I Learned Today?

Next Steps?

Prayer