New resident orientation

1

Goals:

To alleviate some of the transfer trauma that moving into an assisted living facility can cause by providing new Residents and Family Members accurate information about their new home

To introduce (or reintroduce) new Residents and Family Members to each department of Caton Merchant House

2

Vision

We, the employees of Caton Merchant House, along with our Physician Partners and Health System Affiliates, WILL deliver the most remarkable Customer experience in every dimension and every time.

* Compassion * Diversity * Personal Excellence * Teamwork *

3

Corporate StructureRegional Governance

• The Prince William Market joins 4 other Markets that make up the entire Novant Health System, which stretches from Virginia to Georgia.

• The Novant Health System along with the Prince William Hospital and Caton Merchant House are all non-profit 501(c)3 organizations.

• If you would like to learn more about Novant, please feel free to visit our main website:

www.novanthealth.org

4

Corporate StructureLocal Governance

• Governed by a local Board of Trustees:• Current Chairman: Mr. Rex Parr, CEO, Didlake, Inc.• Current President: Mrs. Melissa Robson,

CEO of Novant, Prince William Market

• Board of Trustees reports activity to the

Novant / Prince William Market Board, which governs

other Boards such as :

Prince William Hospital

Prince William Healthcare Auxiliary

Prince William Foundation

5

Please visit www.catonmerchanthouse.org for information, newsletters, calendars,

scrapbooks and much more!You can also “friend” Caton Merchant House on facebook. Make sure to “like” Caton Merchant House Assisted Living

Facility!6

So where do I live?“Fountains” Neighborhood – Apartments 101-120

“Parkview” Neighborhood – Apartments 201-220 “Gardens” Neighborhood – Apartments 121-139

“Overlook” Neighborhood – Apartments 221-239

7

How to distinguish Staff from othersYou can identify a

Caton Merchant House Employee

by his or her blue lanyard

and Employee photo badge.

8

Advanced Directives What is a Power of Attorney used for?

A Power of Attorney is a document in which you appoint someone else to act on your behalf on matters that you specify.

A Power of Attorney can be made to start immediately, or upon mental incapacity.

Virginia Living Will A Living Will is a document that allows an

individual to give decide ahead of time, what should be done for their health, in the event they no longer can make decisions because of illness or incapacity. For example a living will can give instructions about treatments that should be or should not be pursued by health care providers or caregivers

A Durable DNR Order Form (Do Not Resuscitate) does not expire and remains in effect until the patient or someone designated to act on the patient’s behalf revokes the order. Virginia EMS providers CANNOT honor a Living Will or a DNR from another state.

9

10

Mandy Dickinson, ALFAAssistant Administrator/Admissions Director

amdickinson@novanthealth.org(703)335-8350

11

Individualized Service PlanLists what you may need help with routinely (i.e.

bathing, dressing, or medication administration)Can change at any time whenever needs changeMeetings held within 30 days of admissions,

upon signficant change in care, or annually thereafter

Ensure Family, Resident and Staff are all working towards the same goalsPlease don’t wait till a Service Plan meeting to

request a change in service – changes can be made at any time.

12

Ambassador ProgramCaton Merchant House Ambassadors are Staff and

Residents who want to help make your transition into the Caton Merchant House Family as easy as possible. Resident Ambassadors are easily identified by a sign

outside their apartment doors.

13

Resident Council• Meets monthly in the Activity Room• Open to all Residents and their guests• Voice concerns and ask questions of each

department of the facility• All Residents are strongly encouraged to

attend so they are aware of what is happening in their home

• Mandatory Resident Education is often done that time

14

VisitorsVisitors are welcome at any time

Front door and side door by apartment 120 lock at night and can only be accessed by a key fob after it is locked

Please sign out if you leave the building and back in upon your return

15

Transportation

Local transportation provided free of charge*a fee of $30 per hour will be charged for appointments outside the primary market – primary market is areas within 66 to 29; Bealeton; Gainesville/Haymarket and the PWC Stadium Complex

Transportation person will stay with Resident during appointment

Medical appointments take priority over shopping trips

24 hour notice must be given for personal shopping requests

Driver can be reached at extension 310 or (703)335-8310 16

Brenda McKendry, LPNDirector of Nursing

blmckendry@novanthealth.org(703)335-8491

17

Comprised of Certified Nursing Assistants and Registered Medication Aides

Besides the Director of Nursing, Brenda McKendry, L.P.Ns are in-house Monday through Friday, 6:30 a.m. – 10:00 p.m. Licensed Personnel are on-call 24-hours a day, seven days a week.

Staff can provide any routine assistance such as (but not limited to) bathing, dressing, and medication administrationServices can be changed to meet

your evolving needs at any time 18

To reach the Director of Nursing (7a-3:30p)Internal Phone Extension

491

To reach a C.N.A. or Med Aide 24-hours a dayInternal Phone Extensions

Fountains: 410, 496, or 497

Parkview: 410, 496, or 497

Gardens: 304, 305, or 306

Overlook: 404, 499, or 498To reach an LPN (7a-10p Monday through

Friday)Internal Phone Extension

495

19

Emergency Pull Cords in the bedroom area and bathroom

Emergency Pendant

20

Regarding Medication AdminstrationMedication administration is the most common

thing Residents need assistance withDetermination made by family, physician, or

facility staffIf Resident is to self-administer, CMH staff can

not oversee nor remind to consume medicationsAll medications must be stored in a secure

locationResident and/or responsible party must ensure

that Nursing staff is updated with any medication changes if self-administer 21

Facility-administered medications

Long-term Care Contract Pharmacy, Omnicare Williamson’s

ORChoice of pharmacy and medications are brought

to Nursing Staff to administer

No matter the method chosen, all medications must be kept in secured medication carts in the Nursing Stations and no over-the-counter or prescription medications should be left in any apartment without the Director of Nursing being aware

22

Using contract pharmacy

Routine medications come to the facility in “Bing0” cards every 28 days – also delivered daily for medication changes

If over-the-counter medications are ordered, responsible party may acquire medications elsewhere and bring to the facility to administer

Pharmacy is billed separately and Caton Merchant House does not receive a copy of the invoiceCall the account representative for Caton

Merchant House at 1-800-333-8227 ext 116 23

Outside pharmacyResident or responsible party is responsible

for acquiring medications and bring them to the facility for Medication Aides to administer

If medications are not received after adequate notice, Caton Merchant House reserves the right to order doses from contract pharmacy to ensure doses are not missed

24

Physician Visits on Premises

Dr. Jennifer Nau, a Board Certified Geriatric Specialist, visits Residents monthly

Podiatry services are in-housePhysician-ordered Home Health for Physical,

Occupational, and/or Speech Therapy is welcome

25

Sean Lougheed, DSMExecutive Chef

smlougheed@novanthealth.org(703)335-8408

26

Meal First Seating Second Seating Third Seating

Breakfast 7:15 a.m. – 7:55 a.m.

8:05 a.m. – 8:45 a.m.

8:55 a.m. – 9:30 a.m.

Lunch 11:15 a.m. – 11:55 p.m.

12:05 p.m. – 12:45 p.m.

12:55 p.m. – 1:30 p.m.

Dinner 4:15 p.m. – 4:55 p.m.

5:05 p.m. – 5:45 p.m.

5:55 p.m. – 6:30 p.m.

27

28

Seating arrangements are made to best suit your routine, but can be changed at any time

If you arrive late for a meal you may be asked to sit at another table

Guests are welcome at any meal, any time. Please give at least one hour notice to the cook, if possible.

Frankie HerndonDirector of Physical Plant and Safety

rfherndon@novanthealth.org(703) 335-8371

29

30

Maintenance requests or additional housekeeping requests can be written in the “Maintenance Request” book at the front podium

Each unit is assigned one Housekeeper who will clean apartments and do laundry (if part of services)

Laundry service can include weekly personal laundry and/or weekly linen change and wash

Apartments are thoroughly cleaned weekly Includes dusting, sweeping, mopping, vacuuming of

the bedroom, living area, bathroom and kitchen area Facial and toilet tissue will be refilled at time of

cleaning or as needed

Leslie RecknerActivities Director

lreckner@novanthealth.org(703) 335-8403

Sondra EvansResident Services Director/HR/HIM

Sondra.evans@novanthealth.org(703)335-8317

31

32

At least 35 hours of social, spiritual, physical, and cognitive activities are provided weekly

Two full-time staff and extensive volunteer support

Newsletter and calendars are published monthly and distributed to Residents and are available on our website

Activities include outings such as monthly lunch trips, shopping trips, and country rides

Beauty/Barber Shop

The Beauty Shop is open Tuesdays and Thursdays. Appointments

are made by calling the beautician directly and standing

appointments are available.

You can also call 407 and leave a message for an appointment.

33

The Midway!

Dakim, IN2L, slots, and games! Fun for all ages!

34

J. Andrew Byrd, LNHA/P, LALFA/PExecutive Directorjabyrd@novanthealth.org703-335-8402

35

Corporate OperationsGeneral Operation Facts• Rated A+ with the Better

Business Bureau• Rated A with Consumer Reports

and Consumer Checkbook• Complaint (founded) and care

violation free since 2003.• Last ALF company in the US to

Receive JCAHO Accreditation • Received CARF Accreditation with

two Commendations• Customer Satisfaction• Leadership Competencies

36

General Operation Facts•Member of the Chamber of Commerce•State Representative for Assisted Living Mayoral Small Business Award Winner •Best of Prince William County

•Assisted Living•Residential Living

Resident Invoicing

• Invoices are generated monthly and due by the 10th of the month.

• Resident Escrow Accounts:• Your deposit is kept in a separate account and held in an

interest account so as to not require annual elevator payments .

37

Paying for Care – Generic Tips• Your entire invoice, excluding Guest Meals and Beauty &

Barber Shoppe, can be 100% deducted from taxes:• You must have at least two services provided• Physician confirms your residence• The deduction begins after you have met your medical deductible of

your AGI percentage required in the tax year. A letter is mailed every February 1st to confirm this action.

• There are no Federal programs that reimburse you for your stay here, however, if you or your spouse are a Veteran, you are eligible for $ 1,100 to $2,000 a month in an aid and attendance benefit:

• You do not have to be career military to earn the benefit• CMH has created a detailed brochure and benefit guidance for anyone

interested in the program. • The booklet will be available with the Admissions office

38

Paying for CareCaton Merchant House is proud to provide services “at the best value for the dollar” in Virginia, according to the NCAL / ACHA’s MyInnerView national surveys.

Thank you for selecting Caton Merchant House and the Novant Health System for your Senior / Elderhood Care needs, if I can be of any service, my time is yours…

J. Andrew Byrd

39