School for Change Agents 2017 - Module 1

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theedge.nhsiq.nhs.uk/school/

Module 1: Change Starts With Me

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Brought to you by the

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Welcome to a global community of change agents!

More than 10,000 people from around the world have now taken part in The School for Change Agents, including:Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, England, France, Georgia, Germany, Greece, India, Ireland (Republic), Italy, Netherlands, New Zealand, Nigeria, Norway, Northern Ireland, Pakistan, Qatar, Russian Federation, Saudi Arabia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Tunisia, Ukraine, USA, Wales

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The team todaySession Lead:Helen Bevan@HelenBevan

Olly Benson@OllyBenson

Leigh Kendall@LeighAKendall

Kate Pound@KateSlater2

Lead facilitator:Pip Hardy@PilgrimPip

Chat Room Monitors Twitter Monitors

Louis Warner@LouisWHorizons

Technical Support

Joanna Hemming@JoannaHemming

Paul Woodley@PaulWoodley4

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Make your mark!

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Where on earth are you?

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Where in the UK are you?

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Joining in today…and beyond

• Please use the chat box to contribute continuously during the talk

• Please tweet using hashtag #S4CA and the handle @Sch4Change• Send a request to join our Facebook group School for Change

Agents https://www.facebook.com/sch4change/ • We will produce summaries of each module discussion using

Steller and put on the website

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Functional thinking

(the things we do)

is all about building capability

Capability thinking

(our ability to do things)

Source of images: thenounproject.com

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Peter Fuda’s Transformational Change Agent Framework

Skills and methods for creating change

Possibilities, opportunities, things in a different light

A role model first and a preacher second

Source: Peter Fuda (2012) 15 qualities of a transformational change agent

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The School has been formally evaluated by the Chartered Institute for Personnel & Development

• Change knowledge• Sense of purpose & motivation to improve practice• Ability to challenge the status quo• Rocking the boat & staying in it• Connecting with others to build support for change

Positive effect on EVERY dimension of impact at both individual and organisational level

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Each week we’ll cover different change agent capabilities

16th February: Being a change agent: change begins with me23rd February: From me to we: making connections and building communities2nd March: Rolling with resistance9th March: Making change happen16th March: Moving beyond the edge

Source of image: thenounproject.com

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Each weekA one hour virtual talk followed by a 30 minute virtual learning group for those who want it

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1 = little experience, skill and/or confidence10 = highly experienced, skilled & confident

What’s your starting point as a change agent enrolled

in the school?

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Certification and Continuing Professional Development

Nurses, Midwives and Allied Health ProfessionalsUse the school experience as part of your CPD reflective account for revalidation

DoctorsWe have applied for CPD credits for the school

EveryoneIf you watch all five of the talks and demonstrate you have applied the learning, you can apply to become a certificated change agent (and it’s free)

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Change agent capabilities in module 1

• Ripple intelligence: acting on changes and trends in a fast moving world

• Operating at the edge• Working with old power and new power• Being a rebel, not a troublemaker• Self-efficacy: belief that I can personally

create change• Starting from a place of love

Source of image: thenounproject.com

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The Fundamental Law of Conventional Conferences

The sum of the expertise of the

people in the audience is greater

than the sum of expertise of the people on stage

Dave Winer

““

Source of image: www.citynet.com

#S4CA @sch4changeSource: http://www.slideshare.net/alwynlau/learning-theories-learner-needs

#S4CA @sch4change Source: @NHSChangeDay

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“New truths begin as heresies” (Huxley, defending Darwin’s theory of natural selection)

Source of image: installation by the artist Adam Katzwww.thisiscolossal.com

Via @NeilPerkin

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Ripple intelligence

The ability to see trends, understand risks and opportunities and connect the dots

Source: Heidrick and Struggles (2017) The CEO Report: embracing the paradoxes of leadership and the power of doubt

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Change is changing

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Kinthi Sturtevant, IBM 13th

annual Change Management Conference

June 2015

We rarely see two, three or four year change projects any more. Now it’s 30-60-90 day change

projects

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Acceleration of connectedness

Change is changing

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Empower your staff to be the voice of the organisation. They’ve got audience & credibility

Employees have 10x more connections than corporate social accountsSource: http://info.socialchorus.com/rs/socialchorus/images/Get-Your-Entire-Organization-On-Board-with-Employee-Advocacy-SocialChorus.pdf

Source of image: Linked In

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Hierarchical power is diminishing

Change is changing

Acceleration of connectedness

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Change is changing

Acceleration of connectedness

Hierarchical power is diminishing

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The Challenges

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Change is changing

Change is moving to the edge

Acceleration of connectedness

Hierarchical Power is diminishing

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http://www.slideshare.net/Openpolicymaking/060715-change-cardscollated?next_slideshow=1

An example from the Cabinet Office

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Why go to the edge?

“ Leading from the edge brings us into contact with a far wider range

of relationships, and in turn, this increases our potential for diversity in terms of thought, experience and background. Diversity leads to more

disruptive thinking, faster change and better outcomes

Aylet Baron

#S4CA @sch4changeJeremy Heimens, Henry Timms

This is New Power

old power new power

Currency

Held by a few

Pushed down

Commanded

Closed

Transaction

Current

Made by many

Pulled in

Shared

Open

Relationship

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The Network Secrets of Great Change AgentsJulie Battilana &Tiziana Casciaro

As a change agent, my centrality in the informal network is more important

than my position in the formal hierarchy

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People who are highly connected have twice as much power to

influence change as people with hierarchical power

Leandro Herrerohttp://t.co/Du6zCbrDBC

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We need rebels!•The principal champion of a change initiative, cause or action•Rebels don’t wait for permission to lead, innovate, strategise•They are responsible; they do what is right•They name things that others don’t see yet•They point to new horizons•Without rebels, the storyline never changes

Source : @PeterVan http://t.co/6CQtA4wUv1

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‘If you put fences around people, you get sheep. Give people the room they

needWilliam L McKnight

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What happens to heretics/radicals/rebels/mavericks

in organisations?

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#S4CA @sch4changeSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out

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We need to be boatrockers!

• Walk the fine line between difference and fit, inside and outside, rock the boat but manage to stay in it

• Able to challenge the status quo when we see that there could be a better way

• Conform AND rebel• Capable of working with others

to create success NOT a destructive troublemaker Source: Debra Meyerson

#S4CA @sch4changeSource : Lois Kelly www.foghound.com

There’s a big difference between a rebel and a troublemaker

Rebel

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Reflection

• What are your insights around “rebels” and “troublemakers”?

• What moves people from being “rebel” to “troublemaker”?

• How do we protect against this?

#S4CA @sch4changeSource : Lois Kelly www.rebelsatwork.com

Rebel

There’s a big difference between a rebel and a troublemaker

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Change starts with me

Source of image: jasonkeath.com

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"There’s only one corner of the

universe you can be certain of

improving, and that’s your own

self." Aldous Huxley

Source of image: timcoffeyart.wordpress.com

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“The success of our actions as change-makers does not depend on what we do or how we do it, but on the inner place from which we operate”

Otto Scharmer Leading from the emerging future

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1. able to join forces with others to create action2. able to achieve small wins which create a sense

of hope, possibility and confidence3. More likely to view obstacles as challenges to

overcome4. strong sense of “self-efficacy”

belief that I am personally able to create the change

Four things we know about successful boat rockers

Source: adapted from Debra E Meyerson

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Self-efficacy

“If you think you can or think you

can't, you are right.”

Henry Ford

“The ability to act is tied to a belief that it is possible to do so”

Albert Bandura

There is a positive, significant relationship between the self-efficacy beliefs of a

change agent and her/his ability to facilitate change

and get good outcomes

Source of image:www.h3daily.com

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Source: @NHSChangeDay

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Source: @NHSChangeDay

What is the issue here?“permission” ?

(externally generated)or

Self efficacy ? (internally generated)

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Building self-efficacy: some tactics1. Create change one small step at a time2. Reframe your thinking:• failed attempts are learning opportunities• uncertainty becomes curiousity

3. Make change routine rather than an exceptional activity4. Get social support5. Learn from the best

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Being a great change agent is about doing, seeing and being change

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‘Avedis Donabedian

Ultimately, the secret of quality is love.…… If you have love, you can then work backward to monitor and improve the system

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Tactic for change agents:Out-love everyone else

Source of image: Bradley Burgess

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Source of image: Wales Audit Office https://www.youtube.com/watch?v=I-b9YLz193o

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How to take part

• Instructions in News from Jo • Send an email to say you want to take part in the RCT

to joannahemming@nhs.net • We will randomly match you with another

participant in the School for Change Agents from anywhere in the world.

• At some time in the next four weeks, arrange to have a conversation over Skype (or other communication system) with a cup of coffee!

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We hope you enjoy your learning discussion and look forward to our next four weeks

23rd February: From me to we: making connections and building communities2nd March: Rolling with resistance9th March: Making change happen16th March: Moving beyond the edge

Source of image: thenounproject.com

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What happens next

• Stay with us on the WebEx if you would like to join a virtual learning group

• Sign off of the WebEx if you are having your own face to face learning group locally or at a different time

to stay and join a virtual learning

group

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Breakout rooms – virtual learning groups

• If you stay with us on the WebEx, we will allocate you to a virtual learning group for the next 30 minutes

• The other people in your learning group will be other change agents who have joined the school

• The purpose of the learning group is to apply the learning from the School for Change Agents to your own setting

• There will be a facilitator in your learning group to help your discussion

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• A message will pop up in the middle of your screen asking if you wish to join the breakout room session. Please click to accept this.

• Upon moving to the breakout room you will be able to unmute your audio so you can speak.

• The unmute button can be found at the bottom of the participant panel – it looks like an old-fashioned microphone.

• If you have problems in the breakout room please raise your electronic hand and someone will join to support you.

If you are using an iPad or tablet, you won’t go to a room. We will have a discussion in the main room

What happens when we go in to the breakout rooms: