Patient Experience Continuous Survey

Patient Experience SurveyDay Surgery UnitHairmyres HospitalNHS Lanarkshire

InitialsGenderDayMonthYear

SpecialitySurgeonAnaesthetist

Thank you for your feedback. It helps us evaluate the services we provide. It allows us to identify areas where we are can improve. We will not ask you for any personal information. Any feedback you provide will be confidential and will not affect your current or future treatment.

What matters to you?

Staff took into account all things that mattered to me.

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Who matters to you?Staff took into account all the people that mattered to me and how much I wanted them to be involved in my care and treatment

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

InformationI understood my treatment options and had all information I needed to make decisions about my care

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Personalised contactI have been able to speak with the staff that I wanted to, when I wanted to

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Nothing about me without meI have been involved in discussions about my care and treatment as much as I wanted to

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Respect and DignityI was treated with respect and dignity

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Family and FriendsI would recommend this service to my family and friends

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Overall ServiceIn general the overall service today was good

Choose one option

Excellent Better than expected As expectedPoor Very poor

Escalation I was made aware of who to contact if I was not satisfied with any aspect of the service

Choose one option

YesNoNot sure

Cleaniliness Cleanliness in the hospital is,

Choose one option

Excellent Better than expected As expectedPoor Very poor

Listening - NursesThe nursing staff listened to my needs

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Listening - DoctorsThe doctors listened to my needs

Choose one option

Yes, all the timeYes, most of the timeSometimesNo, not reallyNever

Phone NumberOptional

Ethnicity

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Other

Disability

Choose one option

Yes No I prefer not to answer

Free comments box

Thank You

Day Surgery Staff, Hairmyres Hospital

And

Dr Yathish RangappaConsultant, Anaesthesia

End