Quality and the "Secret Mission:" From End-Stage Tester to Skilled Analyst

Quality and the “Secret Mission”From End Stage Tester to Skilled

Analyst

So, You're the Accessibility Guru…New to accessibility...

You've been a tester before, project coordinator or help desk tech....

Your team just limped through a review...

You want to do better....

Your “Secret Mission”…

is to make your work accessible over compliant...

Your Life is About to Change...Regulations are moving from a nuts and bolts model, to a feature-based model, independent of technology ......

The Good News...Many issues you found before...

you can call as errors

You'll be able to address more user's complaints

Benchmarks will be clearer

You'll have a lot to do....

The Bad News...The old approach is a small

part of what you'll be responsible for

You'll be able to address more user's complaints

Benchmarks will be clearer

You'll have a lot to do....

And guess what?The leader is you....

Um, WHAT?As the requirements increase...

Your team will call upon you to help them adjust.

You'll be expected to:

Know what to do

Train Your Team

Prove to that you have the background

Get the tools and ideas to be successful

Your Mission, Should You Choose To Accept It….

Get through current testing

Establish strong expertise

Get into the project earlier

Introduce new requirements

Spread responsibility of best practices

Use the Testing »You Currently Have

Establish Awareness

Manage Risk

Expectations

Reporting bugs

Project Reports

Improve Your Current Game

Software Development Lifecycle

Functional Specifications

Page list

Design and UX Specs

Training Materials

Requirements

Establish Awareness: Dossier

Agency Behaviors

–COTS Policies?

–Workarounds?

– Project concerns?

–Assistive Technology Centric?

– Enforcement Team/ Help Center?

Establish Awareness: Intel

AudienceNumber of usersPublic or Private-facing

CodebaseType of code

Dev Time/Re-workAge of system practices

DesignColor schemesWidgets, Bells, and WhistlesCOTS Tools

Impacts of New Regs?

Manage Risk

Responsive Design!

508 UpdatePOUR, WCAG 2.0 A, AAMobileAuthoring ToolsSheer Numbers

High Alerts!

ResponsiveRisk: Agent or Double Agent?

FocusControlsContent

Progressive Dev

DesignTest

Early and often

Elevator Speeches Debunk Spread news and goals

Make StoryboardsScreenshots/Wireframes Current issuesWhich could be planned ahead?

Log issues under future regs as improvments Seek PMs help to estimate Level of Effort (LOE)

Manage Expectations

Wireframing:– OmniGraffle– Balsamiq Mockups

– Storyboarding:– Any graphic program

– Prototyping:– Axure

– Content Inventory:– Sitemapping Tools– Excel

User Experince ToolsFeedback Tools:

User Interviews– Poll Daddy– Feedback Army

– Analytics:– Google Analytics

– A/B Testing:– Website Optimiser

Assist Fellow Agents with Storyboarding!

Exhibit: Design WorkaroundFor Close Colors

URL, breadcrumb trail, etc

Screen capture with notation

What's there

What's expected

Field Notes: Bug Description

Code snippet w/ line number

Any DOM info Test Steps (Paste!!!!)

Severity

Broken regulation or requirement

One useful page (minus image)

Trackable lists of issues

Track LOE

Log improvements and warnings against future regs!

Bug Description: Mission

Overview first!

Improvements in performance

Repeating issues

Labor that might have been saved

Recommend ProcessesInteraction Design notes and storyboardsCustom Test CasesWarnings for changing laws

Project Reports:

Secret Weapon – Costs of Late Defects in Project Lifecycle!

In Depth Commentary:http://ntrs.nasa.gov/archive/nasa/casi.ntrs.nasa.gov/20100036670.pdf#original

Gather Background Knowledge

Regs

Languages and Platform Notes

User Experince

Assistive Technologies

Programmatic Fundamentals

Dossier: Regs•508 Refresh– News

https://www.access-board.gov/news/1573-update-on-the-board-s-refresh-of-the-section-508-standards-and-telecommunications-act-accessibility-guidelines

Draft Regulation http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-

the-ict-refresh/draft-rule-2011

WCAG 2.0http://www.w3.org/TR/WCAG20/

Communication and Video Accessibility Acthttp://www.fcc.gov/encyclopedia/twenty-first-century-communications-and-video-

accessibility-act-0

Air Carrier Access Acthttp://www.disabilitytravel.com/airlines/air_carrier_act.htm

Dossier: Languages » & Platforms

HTML – Yes, you need to know it! 4 and 5

http://www.amazon.com/HTML-amp-CSS-Complete-Reference/dp/0071496297

Learn which are supported and how. Browser conflicts? Assistive Technology Conflicts?

Know enough to see what things are Don't need to be a developer

JavaScript Understand Learn to read it and

Programmatic Concepts DOM interactions

Mobile (See also Responsive Design)http://mobilegovwiki.howto.gov/Accessibility+Testing+Resources

Field Notes – User Experince UX Crash Course: 31 Fundamentals

http://thehipperelement.com/post/75476711614/ux-crash-course-31-fundamentalsUX Matters All Time Top 25http://www.uxmatters.com/topics/ User Experience Team of One:

A Research and Design Guide http://www.amazon.com/User-Experience-Team-One-Research-ebook/dp/

B00DUITE5Q/ref=sr_1_1?ie=UTF8&qid=1399727254&sr=8-1&keywords=UX+one

Study users with disabilities– A Web For Everyone: Designing

Accessible – User Experinceshttp://www.amazon.com/Web-Everyone-Designing-Accessible-Experiences-

ebook/dp/B00HCREJZ6/ref=sr_1_1?s=books&ie=UTF8&qid=1399727514&sr=1-1&keywords=a+web+for+everyone

WAI – Designing for Inclusionhttp://www.w3.org/WAI/users/Overview.html Cognitive coping concepts

Plain Language – Don't make puzzles! Responsive Design (If correct) – Allow simplicity!

Infiltrate: Assitive Technologies

Top tools JAWS MAGIC Dragon Naturally Speaking

User Surveys Known issues and Conflicts

Browsers High Profile Bug Reports

Programmatic Concepts Knowledge of Controls : Karl Groves /TPG http://refreshbaltimore.org/events/details/what-is-this-thing-and-what-does-it-do Progressive Enhancement: Tech Republic:

http://www.techrepublic.com/blog/web-designer/understanding-progressive-enhancement-techniques-in-web-design/

DOM Interaction:http://www.slideshare.net/LeonieWatson/accessibility-summit-201309 Responsive Design

– – UX Mattershttp://www.uxmatters.com/mt/archives/2013/04/responsive-web-design-and-accessibility.php

– Dylan Barrell /Deque Presohttp://www.slideshare.net/dylanbarrell/responsive-web-design-and-accessibility-challenges-

and-solutions WAI-ARIA

Spec http://www.w3.org/TR/wai-aria/ Exampleshttp://oaa-accessibility.org/examples/ A RockNRoll Guide to HTML5 and ARIAhttp://www.slideshare.net/LeonieWatson/generate-2013-09

Train Your TeamLeverage agency training

Development KnowledgeDesign AdviceDocument Accessibility

Brown bag lunches, or Partner with team leads already doing group trainingLeverage experts!

Where are the Tools?Funny you should ask.This presentation was meant to

reduce dependence on tools.

A few references: WAVEhttp://www.webaim.org/wave/ FireEyes/WorldSpace

http://www.deque.com/products/ Huge List

http://www.w3.org/WAI/ER/tools/complete Tenon, new tool for developers:

http://www.tenon.io/

Final Notes

Learn MoreInvolve the TeamEngage PMsLove your job!

Thank you!Devorah FirestoneTwitter:http://www.twitter.com/devorahfLinkedIn:http://www.linkedin.com/in/devorah4accessibility/

Secret Agent Images (via Creative Commons):https://www.flickr.com/photos/emiliano-iko/

All other images: iStockPhoto.comMusic: Get Smart View To a Kill James Bond Mission Impossible

Extra Thanks!John F CrostonEric WrightJennifer AliverniniDennis LembreeKarl GrovesBilly GregoryBarry JohnsonDenis BoudreauDylan BarrellElle WatersDerek FeatherstoneSteve Faulkner

Marcy SuttonAngela HookerMike PacielloKatie Haritos-SheaJonathan FirestoneJoseph FirestoneMelissa Phelps

FirestoneJames BondMaxwell SmartAgent VAgent 99Agent 16