11 Quotes to inspire your Customer Experience Strategy

11 QUOTES THAT INSPIRE YOU TO UP YOUR CEM GAME

Don’t JustSatisfy,Delight.

Your most unhappy customers are your greatest source of learning.

“- Bill Gates

Don’t JustSatisfy,Delight.

“For individuals, character is destiny. For organisations, culture is destiny.

- Tony Hsieh

Don’t JustSatisfy,Delight.

We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.

“– Jeff Bezos

Don’t JustSatisfy,Delight.

“Get closer than ever to your customers.So close, in fact, that you tell them what they need well before they realise it themselves.

– Steve Jobs

Don’t JustSatisfy,Delight.

There is a spiritual aspect to our lives – When we give, we receive – When a business does something good for somebody, that somebody feels good about them!

“

– Ben CohenDon’t JustSatisfy,Delight.

“Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price.

– Lauren Freedman

Don’t JustSatisfy,Delight.

“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

– Richard Branson

Don’t JustSatisfy,Delight.

“The reputation of a thousand years may be undermined by the conduct of one hour.

– Japanese proverb

Don’t JustSatisfy,Delight.

“There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

- Sam Walton

Don’t JustSatisfy,Delight.

“The customer’s perception is your reality.

– Kate Zabriskie

Don’t JustSatisfy,Delight.

“Even your most loyal customers always have a choice about where to take their business.

-Marilyn Suttle

Don’t JustSatisfy,Delight.

About CloudCherryCloudCherry is a Real-Time, Do-It-Yourself, Omni-Channel product that helps you Track, Measure and Improve Customer delight with analytics and actionable insights.

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Don’t JustSatisfy,Delight.