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Michelle TenzykPresident
East Tenth Group
EMOTIONAL INTELLIGENCE & MINDFULNESSHOW MUCH DO THEY MATTER TO
LEADERSHIP?
2Source: HuffPost, Emotional Intelligence as a Leadership Predictor
“Mindfulness is paying attention in a particular way: on purpose; in the present moment, and non-
judgmentally”- Dr. Jon Kabat-Zinn, 1994
“The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing
emotions well in ourselves and in our relationships.”- Daniel Goleman
Organizational change(how you experience)Leaders
(how you act)
Groups/teams(how you interact)
3 KEY AREAS OF EMOTIONAL INTELLIGENCE:
MINDFULNESS
HOW DO LEADERS WITH STRONG EMOTIONAL INTELLIGENCE ACT? THEY ARE…
CHANGE AGENTS
BALANCED
CURIOUS
GRACIOUS
EMPATHETIC
SELF-AWARE
NOT PERFECTIONISTS
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EMOTIONAL INTELLIGENCE AND MINDFULNESS TOGETHER
Body
Thought Emotion
Awareness
Affe
ctio
nate
Cur
iosi
ty
Moment to Moment
Non-Judgem
ent
7
Self-awareness
Self-regulation
Motivation Empathy SocialSkills
5 PILLARS OF EMOTIONAL INTELLIGENCE
Source: Daniel Goleman
8
NON-MINDFUL MINDFUL
Lack of Awareness
Lack of Focus
Reactivity
Overwhelm
Meta Awareness
Ability to Switch
Response-ability
Resilience
MINDFULNESS
9
IMPORTANCE OF EMOTIONAL INTELLIGENCE
& MINDFULNESS
INCREASE WORKPLACE PRODUCTIVITY
REDUCE STRESS
MODERATE CONFLICT
PROMOTE UNDERSTANDING AND RELATIONSHIPS
FOSTER STABILITY AND CONTINUITY
HEIGHTEN SELF-AWARENESS
ALLOW PEOPLE TO COLLABORATE MORE EFFECTIVELY
Organizational change(how you experience)Leaders
(how you act)
Groups/teams(how you interact)
3 KEY AREAS OF EMOTIONAL INTELLIGENCE:
MINDFULNESS
11
EMOTIONAL INTELLIGENCE IN LEADERSHIP
2/3Research conducted in
200 companies worldwide suggests
that 2/3 of this difference is due to
emotional intelligence, and only 1/3 due to technical skills and
cognitive ability.(Goleman, 1998)
127% In most complex
jobs, a top performer is 127% more
productive than an average performer.
(Hunter, Schmidt, & Judiesch, 1990).
4/5In top leadership
positions, over 4/5 of the difference is due to emotional
competence.
12
EMOTIONAL INTELLIGENCE IN LEADERSHIP
MORE IMPORTANT FOR MANAGERS
HELP TO MANAGE EMPLOYEES AND THE STRESS THAT COMES WITH IT.
MANAGERS ARE UNIQUE IN THAT THEY HAVE DIRECT INFLUENCE ON THE ATTITUDES, PERFORMANCE, AND SATISFACTION OF EMPLOYEES.
13
8 STEPS TO STRENGTHENEMOTIONAL INTELLIGENCE FOR LEADERS
STEP 1: Use EI assessments
STEP 2: Identify what you need to improve
STEP 3: Become aware of your emotions
STEP 4: Listen to build your EI
STEP 5: Reduce your stress
STEP 6: “Hear” the nonverbal
STEP 7: Resolve conflict positively
STEP 8: Practice & Evaluate
Organizational change(how you experience)Leaders
(how you act)
Groups/teams(how you interact)
3 KEY AREAS OF EMOTIONAL INTELLIGENCE:
MINDFULNESS
15
The 3 things that are necessary for any groups success…
TEAM AND GROUP EMOTIONAL INTELLIGENCE
TRUST
SENSE OF GROUP IDENTITY
GROUP EFFICACY
16
Identify emotions in yourself and group members
Evaluate emotions of the group
Team members call another member out
Understand broader organizational context
Where does your group fit in
Continuous feedback
STRENGTHEN TEAM AND GROUP EMOTIONAL INTELLIGENCE
Organizational change(how you experience)Leaders
(how you act)
Groups/teams(how you interact)
3 KEY AREAS OF EMOTIONAL INTELLIGENCE:
MINDFULNESS
18
PROMOTE EMOTIONAL INTELLIGENCE TO….
Adapt to changes with minimal disturbances.
Foster creativity and flexibility,
Allow your organization to respond proactively, instead of feeling the backlash of change.
WHEN ORGANIZATIONS CHANGE
19
EMOTIONAL INTELLIGENCE HELPS WITH COPING AND MANAGING EMOTIONS
ALLOW EMPLOYEES TO EXPRESS WHAT THEY ARE FEELING
ORGANIZATIONAL CHANGE
21
Learn what your triggers are and how they impact your emotions
Ask for feedback from others often and openly
Be an active listener, step back and look at things objectively
Practice deep breathing, relax body, keep a clear mind
Focus on other people’s perspectives and show interest in others
TIPS TO BUILD YOUR EMOTIONAL INTELLIGENCE
Source: HuffPost, Emotional Intelligence as a Leadership Predictor
22
TIPS TO BUILD YOUR EMOTIONAL INTELLIGENCE
Source: HuffPost, Emotional Intelligence as a Leadership Predictor
Learn the norms of the organizational culture
Read the dynamics of each situation, the people and your surroundings
Nurture relationships; acknowledge others’ needs and feelings
Manage expectations appropriately
Welcome the difficult conversations
Give direct, constructive feedback
Managing Self
Leadership in Action
Managing Individuals
Team Effectiveness
Organizational Alignment
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