Training & Development : The GE way - Case Study

UNIVERSITY COLLEGE DUBLINBSc in Human Resource Management

SURNAME INITIALS

Abeyaratne W M M P BArambewela V C JChandrasena A M J BJayasinghe H W S RPerera D L R JShathwikka SWijewardane U P

GROUP MEMBERS

TRAINING AND DEVELOPMENT : THE GE WAYCASE STUDY ON HUMAN RESOURCE DEVELOPEMENT

GREAT PEOPLE BUILD GREAT COMPANIES

FOUND IN 1876

Operations in 160 countries including Sri Lanka.11 various businesses

with more than 307,000 employees

First company that invest 1 Billion USDfor in house training

Management Development CentreFirst company to build a cooperate universityConduct three types of courses.• Executive Development• Business Management•Management development

Which are highly useful to develop employeeskills knowledge and attitudes

FORMAL / INFORMAL LEADERSHIOP DEVELOPMENT

Formaldelivered by experience trainers in a systematic intentional way within a school, academy, college, institute or university. Formal learning consist of a curriculum which is highly structured with topics/sessions.

InformalInformal learning, which

typically takes placenaturally as part of some

other activity

GE APPROACH TO LEADERSHIOP DEVELOPMENT

Formal InformalClassroom based: Executive, Business, and Management Development programs

On-the-Job Training – “Work-Out Program” taking out “Fat” from system

Classroom/Lab: Financial Management Program (Finance)

Action-Learning - Taking Consultant Role

E-Learning based programs Job-rotational ProgramCoaching and Mentoring

EFFECTIVENESS OF FORMAL LERNING

Formal EffectivenessClassroom based: Executive, Business, and Management Development programs

Since large groups are trained (200) effectiveness is more of a average

Classroom/Lab: Financial Management Program (Finance)

This is more effective since participants can see the immediate application of the learned subject

E-Learning based programs More cost effective as well as participants gets the freedom to learn at their own phase. But lacks the value addition from a trainer.

EFFECTIVENESS OF INFORMAL LERNING

Informal EffectivenessOn-the-Job Training – “Work-Out Program” taking out “Fat” from system

Highly Effective, employee learn on the job and see the results

Action-Learning - Taking Consultant Role

Conceptual thinking to more execution level knowledge can be gained thought this approach.

Job-rotational Program Takes some time to ramp-up but very practical learning approach to expanding employee abilities.

TANGIBLE & INTANGIBLE COSTSTANGIBLE INTANGIBLE

Tangible costs are physical and quantifiable costs of running a business. This costs normally include things a business can buy directly for specific costs, such as, labor, materials, buildings, salary & wages, leases, operational inputs, employee medical benefits, transportation and commercial

Intangible costs are nonphysical one and harder to measure. But however it could be real and important to business success/ failure.

• GE spent $1 billion for in-house training program for every year.• They spend $ 38 million annually for outside degree programs.• $46 million for build a residential building.• They train every manager for six sigma (quality management

program).invest $200 million. • Black belts, green belt & master black belt courses. ( invest $250

million)• $80 million spent to build an art training centre.

TANGIBLE COST AT GE

• Productivity loss of $47 an hour ( course conducted in 3 days)• Online course (time)

INTANGIBLE COST AT GE

WHAT GE ACHIEVED THROUGH HRD

Earnings

Organizational Benefits Individual Benefits

Organizational BenefitsEmployer Brand

Higher Rate Of Productivity

Effective & Efficient Leadership

Decrease In Wastage &

Supervision

Employee motivation

Individuals BenefitsCareer Advancement

Variation Of Skills & Knowledge

Learning Culture

Job Security

Confidence To Face Challenge

Organizational & Individual Benefits

COMPETITIVE ADVANTAGE

CONCLUSION

Formal Leadership vs Informal Leadership ?

Benefits of Leadership development.Improve Business growthImproved employee retentionImproved bottom line performanceInstant problem solving abilityGreater market value over time.Improved business sustainability

THANK YOU