Not all reach was created equal

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Not all reach was created equalH+K Strategies | @TheMarkCarroll | @HK_London

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Influencers Quantity ≠ Quality

© Hill+Knowlton Strategies 2016

Start with quality rather than quantity…

Influencers Quantity ≠ Quality @TheMarkCarroll

3 © Hill+Knowlton Strategies 2016

There has been proven value of going where the eyeballs go…

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 20164

Traditional media mentality + Scale+ Impressions+ OTS+ Reach+ Visits

is shaping the influencer marketing decision making process…

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 20165

Number of eyeballs is important, but are they even eyeballs?

Influencers Quantity ≠ Quality @TheMarkCarroll

appzbizz.com digital-ad-fraud

© Hill+Knowlton Strategies 2016

UK ad blocking grew by 82%

12 million active users in 12 months up to June 2015

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Influencers Quantity ≠ Quality

PageFair 2015 Ad Blocker Report

© Hill+Knowlton Strategies 20167

Is a view still a view if there’s nothing to view?

Influencers Quantity ≠ Quality @TheMarkCarroll

https://www.youtube.com/channel/UCL3kYISlzwhosIQe27kJKNw

© Hill+Knowlton Strategies 20168

CTR of a banner ad is around 0.10% avg

For a Facebook post it’s 2.09%

For an influencer post (cross channels) it’s upwards of 15+%

Influencers Quantity ≠ Quality @TheMarkCarroll

Source: wolfgangdigital.com + BBDO Internal Study

© Hill+Knowlton Strategies 20169

Influencer marketing campaigns drive 16x more engagement than paid or owned media

Influencers Quantity ≠ Quality

SocialChorus ‘Power Middle’

@TheMarkCarroll

© Hill+Knowlton Strategies 201610

92% of consumers trust word of mouth and recommendations from friends/family above all forms of ads

Influencers Quantity ≠ Quality

Nielsen’s Global Trust report

@TheMarkCarroll

© Hill+Knowlton Strategies 201611

Be seen to be popular through popular people

Influencers Quantity ≠ Quality

#AD #SPON

@TheMarkCarroll

12 © Hill+Knowlton Strategies 2016

Popularity has changed…

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201613

More creatorsMore fansMore platformsMore brandsMore global

Influencers Quantity ≠ Quality @TheMarkCarroll

14 © Hill+Knowlton Strategies 2016

With all that choice how do you decide who is right to work with?

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201615

Sadly it’s not a black and white answer.Influencer marketing is growing and flowing in Technicolor and surround-sound.

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 2016

BIGGEST NUMBER≠ BEST NUMBER

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Influencers Quantity ≠ Quality @TheMarkCarroll

17 © Hill+Knowlton Strategies 2016

2013 WOMMA definition of influencers

@TheMarkCarrollInfluencers Quantity ≠ Quality

© Hill+Knowlton Strategies 2016

2013 WOMMA definition of influencers

Category Formal position of authority

Institutional / recognised

subject matter experts & advocates

Media Elite Cultural Elite Socially connected

Who they are

Political/government leaders/staff

Business leaders

Academics/scientistsIndustry analysts

NGO leadersConsumer activists

JournalistsCommentatorsTalk show hosts

CelebritiesDesigners

ArtistsMusicians

Neighborhood leadersMembers of community

groupsOnline networkers

Business networkers

Channels of influence

Political/government leaders/staff

Business leaders

Academic journalsTraditional media

New mediaSocial media

Traditional mediaNew media

Social media

Traditional mediaNew media

New styles/productsSocial media

Personal relationshipsEmail lists

Social gatheringsWebsites

Social media

What they are called (partial

list)

Political/government leaders/staff

Business leaders

ExpertsMavensAnalystsCritics

Talking headsColumnists

Politics

Trend settersFashionistasTaste makers

CreatorsStarters

MavensStarters

ConnectorsSpreaders

HubsAlphas

© Hill+Knowlton Strategies 201619

For a campaign you mightconsider using a combinationof all these...

+ Cultural elite = mass market appeal+ Media elite = credibility+ Socially connected = community

Influencers Quantity ≠ Quality @TheMarkCarroll

20 © Hill+Knowlton Strategies 2016

A new type of celebrity has emerged with a different value…

@TheMarkCarrollInfluencers Quantity ≠ Quality

© Hill+Knowlton Strategies 2016

Introducing a new breed of influencer

CategoryFormal

position of authority

Institutional / recognised

subject matter experts & advocates

Media Elite Cultural Elite Online Elite Socially connected

Who they are

Political/government leaders/staff

Business leaders

Academics/scientistsIndustry analysts

NGO leadersConsumer activists

JournalistsCommentatorsTalk show hosts

CelebritiesDesigners

ArtistsMusicians

Social native celebrity

Media appeal + their own highly engaged

audience

Neighborhood leaders

Members of community groupsOnline networkers

Business networkers

Channels of influence

Political/government leaders/staff

Business leaders

Academic journalsTraditional media

New mediaSocial media

Traditional mediaNew media

Social media

Traditional mediaNew media

New styles/products

YouTubeFacebook

TwitterTwitch

SnapChat

Personal relationshipsEmail lists

Social gatheringsWebsites

Social media

What they are called (partial list)

Political/government leaders/staff

Business leaders

ExpertsMavensAnalystsCritics

Talking headsColumnists

Politics

Trend settersFashionistasTaste makers

Starters

VloggersBloggers

InstagrammersVine Stars

MavensStarters

ConnectorsSpreaders

HubsAlphas

22 © Hill+Knowlton Strategies 2016

The lines of who does what have become blurred…

@TheMarkCarrollInfluencers Quantity ≠ Quality

© Hill+Knowlton Strategies 201623

Over 10million views

Traditional celebrity strengths… @TheMarkCarroll

24 © Hill+Knowlton Strategies 2016

© Hill+Knowlton Strategies 201625

Any interviewer in the world… @TheMarkCarroll

© Hill+Knowlton Strategies 201626

The new Friday night chat show sofa @TheMarkCarroll

4M+ views

© Hill+Knowlton Strategies 201627

Get into Vlogs…

YouTube.com/CaseyNeistat

@TheMarkCarroll

28 © Hill+Knowlton Strategies 2016

They get the all important

WHY THEY’RE POPULAR

@TheMarkCarrollInfluencers Quantity ≠ Quality

© Hill+Knowlton Strategies 201629

Short term: Superficial fame built on looks and finite trends?

Working with… @TheMarkCarroll

© Hill+Knowlton Strategies 201630

Long term:Truly talented and authoratitive.From 12th July 1962 through to March 2016 sell out performance to over 500,000 in Cuba

Or building… @TheMarkCarroll

© Hill+Knowlton Strategies 2016

A FOODTUBE RESTAURANT? THEIR OWN PLATFORM?

A YOGCAST GAME?

© Hill+Knowlton Strategies 201632

To do that, quality of the audience and who you pick to work with is key for true impact…

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201633

Influencers Quantity ≠ Quality @TheMarkCarroll

Topic of interest Credibility Audience Fit Brand Fit Multiplied by Reach

34 © Hill+Knowlton Strategies 2016

Launching a niche brand globally to Wanderlusters

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201635

GWI to inform that Instagram was where the audience is…

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201636

@TheMarkCarroll

© Hill+Knowlton Strategies 201637

Long list of potential Topic Credibility Brand fit Audience fit= WHO

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201638

Reach was the multiplier of the creative output = 2.3 MILLION

Influencers Quantity ≠ Quality @TheMarkCarroll

39 © Hill+Knowlton Strategies 2016

It’s not easyInfluencers Quantity ≠ Quality @TheMarkCarroll

40 © Hill+Knowlton Strategies 2016

Here are some tools

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201641

SherlockH+K Identification and measurement tool looking at topic based impact

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201642

GWIRight platform and place to talk to your audience

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201643

InstagramNumbers behind the pictures

Influencers Quantity ≠ Quality @TheMarkCarroll

© Hill+Knowlton Strategies 201644

Tubular LabsIn-depth multiplatform video analytics

Influencers Quantity ≠ Quality @TheMarkCarroll

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@TheMarkCarrollInfluencers Quantity ≠ Quality

© Hill+Knowlton Strategies 201646

Influencers Quantity ≠ Quality @TheMarkCarroll

Start with quality, not quantity:

Topic of interest Credibility Audience Fit Brand Fit Multiplied by Reach

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H+K Strategies

© Hill+Knowlton Strategies 2016

Hill+Knowlton Strategies retains all intellectual property rights in, and asserts rights of confidentiality over, all parts of its response submitted within this presentation. By submitting this response we authorise you to make and distribute such copies of our proposal within your organisation and to any party contracted directly to solely assist in the evaluation process of our presentation on a confidential basis. Any further use will be strictly subject to agreeing appropriate terms.

THANK YOU! @TheMarkCarroll@HK_London

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