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© 2013 • IO Integration, Inc. All rights reserved.© 2013 IO Integration, Inc. All rights reserved.
The difference between knowledge and wisdom
Rich Carroll | Technical Account Manager | Henry Stewart NY 2014
© 2013 • IO Integration, Inc. All rights reserved.
How to make geek friends and influence people
• Straw Poll
• Transformation of IT
• Challenges and how to help
• Burden of Responsibility
• Expansion of the “Work Site”
• How to ask for help
• Incentivization
2
© 2013 • IO Integration, Inc. All rights reserved.
Consumerisation of IT
Technology was expensive, and restricted Not anymore
© 2013 • IO Integration, Inc. All rights reserved.
Entry level IT break fix support doing grunt work with a BA in CS Canary in a coalmine Tier 1 support in the next cube LMGTFY.com
Why is it so hard?
© 2013 • IO Integration, Inc. All rights reserved.
Unix 777 versus 744 Deamons & Zombies & BLOBs oh my! RTFM, Pebcak
The answer is no
© 2013 • IO Integration, Inc. All rights reserved.
Content continues to grow
TB/yr
2013 2014 2018
© 2013 • IO Integration, Inc. All rights reserved.
Burden of Responsibility
security, break-fix, networking, power, cooling, facilities, housing, etc…
© 2013 • IO Integration, Inc. All rights reserved.
Expansion of the “work site”
What was once the domain of c-level execs, has become a necessary tool for entry level employees
© 2013 • IO Integration, Inc. All rights reserved.
As a (who) I want (what) because (why)
how to ask for help
© 2013 • IO Integration, Inc. All rights reserved.
Oncoming traffic
14
Commitment to risk Contextually aware computing End game around IT
© 2013 • IO Integration, Inc. All rights reserved.
Heartbleed
15
affected some 17 percent (around half a million) of the Internet's secure web servers break down of trust and communication
© 2013 • IO Integration, Inc. All rights reserved.
Aereo TV
16
© 2013 • IO Integration, Inc. All rights reserved.© 2013 • IO Integration, Inc. All rights reserved.
Thank You
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