Integrated Billing & Payments Channels Strategies and Benefits at Fusion 2014 ( #IFOFusion2014 )

Strategies & Benefits of Integrating Billing and Payment Channels

Tim Schieffer, Director of Product Management – Payment Solutions @SchiefferTim

Dave Fields, Product Manager – Payment Solutions @DaveFields10

1#IFOFusion2014

economicenvironment

employment

price & competitionstate/local

regulation

data security

Bu

sin

ess

Nee

ds

Tech

no

logy

Nee

ds

Mar

ketp

lace

/Co

nsu

mer

Nee

ds

Biller Challenges

3#IFOFusion2014

Biller Challenges

Biller Challenges

4#IFOFusion2014

Biller Challenges

5#IFOFusion2014

Bu

sin

ess

Nee

ds

Tech

no

logy

Nee

ds

Mar

ketp

lace

/Co

nsu

mer

Nee

ds

Biller Challenges

6#IFOFusion2014

• Managing the customer experience

• Best practices in managing multiple payment processes– Traditional paper-based

– Electronic-based

– Mobile-based

• Pain points to avoid

• Reporting considerations

Integrating Billing and Payment Channels

7#IFOFusion2014

• Information across different methods is consistent and shared across all systems

• Customer controls their bill-viewing and payment experience

Truly Integrated Billing Solution

Billing delivered to the end customer via

the presentation method they want

AND

the ability to pay bills via the

payment method they want!

8#IFOFusion2014

Truly Integrated Billing Solution

#IFOFusion2014

Billing file

PRESENTMENT Integrated Solution Provider

Truly Integrated Billing Solution

#IFOFusion2014

Billing file Remittance file

Integrated Solution Provider

Truly Integrated Billing Solution

FUNDS

PAYMENTS

PRESENTMENT

#IFOFusion2014

Billing file Remittance file

Truly Integrated Billing Solution

FUNDS

PAYMENTS

Integrated Solution Provider

PRESENTMENT Integrated Solution Provider

#IFOFusion2014

Bu

sin

ess

Nee

ds

Tech

no

logy

Nee

ds

Mar

ketp

lace

/Co

nsu

mer

Nee

ds

Truly Integrated Billing Solution

13#IFOFusion2014

Next Steps• Evaluate and understand the needs and motivators of

your customers

• Align integrated solution strategy with customer needs– How would you integrate?

– What are the impacts on the business and end customers?

• Evaluate all options– Size and scope of the overall effort

• Complete business case/plan and outline key measurable items

14#IFOFusion2014

Q&A Session

15#IFOFusion2014

Dave FieldsProduct Manager of Payment SolutionsCDS Global, Inc.

Dfields@cds-global.com@DaveFields10

Tim SchiefferDirector of Product Management Payment SolutionsCDS Global, Inc.

tschieffer@cds-global.com

@SchiefferTim

16#IFOFusion2014