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MASTERCLASS B:
Dr. Mary Bollash
UTC Aerospace SystemsAcademy of Engineering Excellence
March 7, 2017
Implementing Distance LearningTechnologies to further Global Workforce Development
Not Subject to Regulation
WHERE ARE YOUR EMPLOYEES?
• How many of you have employees that need training or development in one location?
• In one state but, in multiple locations?
• In multiple locations across the U.S.?
• In locations throughout the world?
SESSION OBJECTIVESUpon completion of the master class, you will be able to:
• Conduct a needs analysis to determine what you need to do in order to have an effective learning environment for geographically dispersed and culturally diverse learners
• Consider your environment and identify both resources and risks/gaps which are present in their current organizational environment that will either facilitate creating the kind of environment desired or will act as roadblocks for creating such an environment.
• Identify potential tools and resources that can help you to have an effective learning environment for geographically dispersed and culturally diverse learners
2016Who is UTC Aerospace Systems?
Where ingenuity takes off ä
511/11/2015
Delighting customers
Global, 24/7 serviceGame-changing technologiesCommitted to perfect delivery and qualityRight attitude
Power Generation & Distribution Systems
LandingGear
Fuel Systems
Pilot/Crew Seats
Wheels & Brakes
CockpitControls
Escape Slides
Nacelles
Pylons
Cargo Systems
Actuation Systems
Fire & Overheat Protection Systems
Exterior/InteriorLighting
Ice Detection/Prevention
Vehicle health management
Engine Controls & Components
Air Management Systems
Sensors
5This document or file does not contain export controlled technology or technical data. 11/11/2015
611/11/2015
Charlotte, NC Burnsville, MN Westford, MA West Des Moines, IA
Rockford, IL Wilson, NC Chula Vista, CA
Oakville, Canada
Troy, OH
Wolverhampton, UK
SingaporeBangalore, India
Mexicali, Mexico
Santa Isabel, PRFigeac, France
Wroclaw, Poland
Windsor Locks, CT
CENTERS OF EXCELLENCE
6This document or file does not contain export controlled technology or technical data.
Phoenix, AZ
*150 locations operating in 26 countries
NEEDS ANALYSIS: 10 THINGS TO CONSIDER1. Where are your learners?
2. Who are your experts? Where are they?
3. What are learners doing today to get training? (Onground? online? On the job?)
4. What are their expectations?
5. Is there an existing infrastructure that allows easy delivery or deployment of training?
6. Is there a tie between your organizational objectives and training that is happening?
7. If yes, can you tie training events to performance?
8. Would you think of your organization as a learning organization? Why or Why not?
9. Is there an expectation from senior leadership that training is integral to success of the organization?
10. What do you have for resources (Budget? People? Technology?)
This document or file does not contain export controlled technology or technical data.
81/19/2016
BUILD ON EXISTING TECHNICAL SKILLS
UTC EMPLOYEE SCHOLAR PROGRAM
MISSION STATEMENT
The Academy of Engineering Excellence is an integrated system of learning to capture best practices and create synergies across the organization, translating the learning into action.
The purpose of the academy is to build capabilities by identifying and closing performance gaps through learning solutions at the organizational and individual level.
This document or file contains no EAR technology or ITAR technical data.
PROBLEMHow can we possibly provide training to this dispersed population?
• UTAS Internal University• Courses offered in 13 Colleges organized
around Fellows Disciplines • Direct access to experts• Classes Offered in 4 Delivery Formats:
o Virtual Instructor-led Training (V-ILT), minimum time away, no additional cost
o Recordings of virtual instructor-led Training (for asynchronous playback found in the Reference Libraries by College)
o E-learning, online self studyo Instructor-led (on-ground)
WHAT IS THE AEE? COLLEGES & SUB-DISCIPLINES
This document or file contains no EAR technology or ITAR technical data.
College of Project Engineering Software
CollegeCollege of Program
ManagementAero-Thermal- Fluids College
Mechanical Design &
Definition College
Materials & Processes College
Electronics College
Verification & Validation
College
College of Quality & Process Excellence
Structures College Systems College
College of Manufacturing Engineering
INPUTS FOR AEE OFFERINGS
New Course
Offerings
MFA/Surveys Request
Link from AEE
website or direct email
Deans of Colleges & their faculty
Fellows Experienc
es & Requests
they receiveNeeds of
the Business
Learning from
Mistakes
COEs/Discipline
Health
Employee Engagement Teams
Example: Robust Electronics Class (Tiger Team)
Example: Fatigue 101
Example: Introduction to Fire Suppression
Example: Steel Heat Treating – The Basics
Example: Boeing SER Standard Work
Examples: Bearings 101 and AMS Additive Manufacturing Case Study
Example 1: Modern De-icing and Anti-Icing Systems of Aircraft (Request from India)
Example 2: Introduction to 787 Systems Integration
KEY TO SUCCESS: OUR EMPLOYEES ARE INVOLVED
Teach classes Take classes
Talk about AEE all levels
Capture lessons learned& use to develop content
TOOLS TO MAKE THIS HAPPEN
Academy of Engineering Excellence
Internal Experts
LMS
Web Delivery Tool
(Synchronous)
Teleconference Tool
(Synchronous)
Recording of virtual classroom (Asynchronous)
CBT/Self Study courses
(Asynchronous)Traditional Onground courses
(Synchronous)
Executive Sponsorship
College Structure
Built in Market Feedback &
Regular Communication
ACADEMY OF ENGINEERING EXCELLENCE
IT 3.0: Advance skills assessment process within discipline and supporting AEE curriculum including proficiency level advancement. Achieve 15% participation in L4-6 population in mentoring program. Complete inclusion training for 25% of supervisors. Ensure successors for key leadership and technical positions in central engineering are mentored to ensure “ready now” status by 12/31/2016.
Driving Proficiency Level Advancement
Goal - 75 new Engineering, 40 new Quality, 5 new EPMO and 15 new manufacturing courses planned in 2016
Goal – 350 courses offered (275 Engineering (23/mo), 45 Quality (5/mo) 15 EPMO (1-2/mo.) and 15 Mfg courses (1-2/mo.) ) to in 2016 MFA above 6.0, maintain at this level
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2nd Quarter OfferingsDefined & Developed
88 courses planned & offered in Q1 2016
3rd Quarter Offerings Defined
1Q 2017 schedule defined
176 courses offered by Q2 2016
264 courses offered by Q3
2016, 207 in Eng.
350 courses offered by Q4
2016
StakeholderSurvey
4thd Quarter Offerings Defined
1st Quarter Offerings defined
125 New Courses YTD
36,323 Participants YTD
Jan. Feb. March Apr. May June July Aug. Sept. Oct. Nov. Dec.0
1020304050
02000400060008000
1000012000
V-ILT Self Study Recordings ILT
ACADEMY OF ENGINEERING EXCELLENCE
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec01234567 6.4 6.2 6.2 6.3 6.1 6.1 6.2 6.0 6.0 6.1 6.2 6.3
Average MFA = 6.2 of 7.0
This number is only for synchronous (virtual instructor led training and instructor led train-ing)
Key Metrics
Jan. Feb.MarchApril May June July Aug. Sept. Oct. Nov. Dec.0
10
20
30
40
50
Eng.- Actual Other Goal
36,323 Participants YTD
Jan.
Feb..
March April
MayJu
ne July
AugSept. Oct.
Nov.
Dec.
0
2000
4000
6000
8000
10000
12000
V-ILT Self Study Recordings ILT
125 New Eng Courses YTDCourse Offerings per Month (Synchronous) Course Offerings per Month (Synchronous)
291 Eng Courses YTD
Jan. Feb.March Apr. May June July Aug. Sept. Oct. Nov. Dec.0
10
20
30
40
50
UTC AEROSPACE SYSTEMSTechnical skills development – End Result
85% UTAS Fellows and
15% UTAS Subject Matter Experts
delivering content through 4 channels
53,409 course completions since 2013 launch
914 courses offered across
12 disciplinesAccredited by
International Association for Continuing Education & Training
BACK UP SLIDES
WHY IS THE AEE IMPORTANT: ENHANCING CAPABILITY
Holistic and Systemic approach developed around UTAS Fellows, CoEs & Discipline leads:
• Identify courses and seminars needed to close gaps; vet courses
• Provide leadership, Develop courses and drive continuous improvement of Standard Work
• Use Discipline health reviews to identify gaps in knowledge.
• Increase Standard work proficiencies
WHO IS INVOLVED IN THE ACADEMY OF ENGINEERING EXCELLENCE?Executive Steering Committee
Deans of the Colleges • Create & maintain Standard Work content• Identify skills needed for specific proficiencies• Help to identify gaps• Ensure correct courses are created• Support “Ask the Expert“ functionality on Academy web site.
UTAS Fellows, Discipline Leads, Part Family Leads
Business Unit Leads• Key stake holders• Support the Academy• Represent the business unit as part of the business unit
steering committee• Identify performance and knowledge gaps
Instructors• Vet courses to make sure they align with latest philosophy /
technologies, are appropriate for UTAS.• Design, Develop and Teach courses.• Support “Ask the Expert“ functionality on Academy web site,
Fellows, Chiefs, Experts, Part Family Leads
Functional Management• Direct employee participation in courses• Manage employee proficiencies.
Supervisors
Employees• Take courses, seminars• Increase personal & Organizational proficiency
Oversee and make ultimate strategic decisions regarding the Academy ofEngineering Excellence, as it relates to other needs of the business.
Inst
ruct
iona
l Des
ign
& C
urric
ulum
M
anag
emen
tE
nsur
es th
at a
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tegr
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tem
of
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aptu
res
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reat
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yner
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acr
oss
the
orga
niza
tion,
tran
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the
lear
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into
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and
iden
tifyi
ng a
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losi
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perfo
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aps
thro
ugh
lear
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divi
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e
This document or file contains no EAR technology or ITAR technical data.
WE’RE HERE TO HELPAnalyze
Identify Learning Needs &
Possible Solution
Ensure all stakeholders
involved
Identify Learning Objectives for
Target Audience
Design
Compile Content Outline
Validate course proposal with
Dean
Ensure ITAR Compliance
Work with Vendor on Logistics
Develop
Develop course content
Implement
Do a “dry run“
Get course into Learning Portal &
on AEE site
Set up webex and
teleconference
Ensure facility is ready and
booked for on-ground courses
Copy of presentation sent
to AEE
AEE sends presentation to
students
Evaluate
Collect MFA
CourseOwner
AEE Team
Who is responsible for each step?
Partnership between owner
& AEE
WHAT IS THE AEE? COLLEGES & CURRICULUMSMechanical Design & Definition College
Software College
Aero-Thermal-
Fluids College
Electronics College
Verification & Validation
College
College of Quality & Process
Excellence
Materials & Processes College
College of Program
Management
Systems College
This document or file contains no EAR technology or ITAR technical data.
RRCA Curriculum from College of Project Engineering
(click to open)
Materials Curriculum from Materials & Process College(click to open)
MBSE Curriculum from Systems College(click to open)
Structures College
College of Project
Engineering
3/6/2017 24 24
• CIPT/SIPT Integration• Component/System Verification & Validation Coordination• Concept Demonstration• Development Hardware Procurement Management• Development Production Planning Management• Field Support Engineering (FSE)• Industrial Management• Partner/Supplier Integration• Product Investigation Engineering (PIE)• Task Planning and Execution• Other
SUB-DISCIPLINESCollege of Project Engineering
3/6/2017 25 25
• Software• Software Design & Implementation• Software Process• Software Project Management• Software Requirements• Software Verification• Support Software
SUB-DISCIPLINESSoftware College
3/6/2017 26 26
• Need Sub-disciplines ?
SUB-DISCIPLINESCollege of Program Management
3/6/2017 27 27
SUB-DISCIPLINES
• Acoustics• Aero-Thermal Analysis• CFD, Flow Modeling & Simulation• Combustion• Heat Transfer• Rotating Machinery• Fan & Compressor Aerodynamics
Aero-Thermal-Fluids College
3/6/2017 28 28
• Design of Rotating Machines (incl Bearing Systems)• Design of Linear Machines (Ballscrews, Rollerscrews & Acmescrews)• Design of Gears and Geared Systems• Design of Hydraulic Systems (incl Drives, Controls and Sealing Systems) • Design of Thermal Control Systems (incl Ice Protection and Heat Exchangers)• Design of Joints (incl Welding & Brazing, Riveting, Soldering)• Design of Composite Components and Products • Design for Manufacture, Assembly and Reliability• Drawings, Modelling & Drafting Tools• Bearings (Rolling element, Journal, Spherical) • Electrical Installation (Isolators, Harnessing, Connectors)
SUB-DISCIPLINESMechanical Design and Definition College
3/6/2017 29 29
• Metallic Materials• Non-metallic Materials and Processing• Surface Engineering• Failure Analysis• Composites Materials and Processing• Materials characterization• DFES (Green Materials)• Electronic Materials • Advance Manufacturing and Processing• Other
SUB-DISCIPLINESMaterials & Processes College
3/6/2017 30 30
• Analog Circuit Design• Comms & Bus Architecture• Digital Electronics• Electronics Components Engineering• Electronics Cooling• Electronics Packaging• EMC, Lightning & Nuclear• FPGA's & DO254• Motors/Electromagnetics• Power Electronics & Motor Controls• High Voltage• Wireless• Other
SUB-DISCIPLINESElectronics College
3/6/2017 31 31
• Electrical, Electronic Standards• Hardware, Software Integration• Mechanical Standards• Product Testability• Qualification, Certification Support• Similarity & Analysis• Test Execution• Test Facility, Equipment Design & Build• Test Planning
SUB-DISCIPLINESVerification & Validation
3/6/2017 32 32
SUB-DISCIPLINES
• Need to confirm with Roger and Greg
College of Quality and Process Excellence
3/6/2017 33 33
• Composites• Fatigue and Fracture• Rotating Structures• Rotor Dynamics• Static Structures• Structural Optimization• Structural Stability• Transient Dynamics• Transient Thermal Stress• Vibration
SUB-DISCIPLINESStructures College
3/6/2017 34 34
• Detailed Component Dynamic Simulation• Diagnostics & Prognostics Health Monitoring• Model Based Systems Engineering• Reliability, Maintainability and Safety• Requirements Engineering• Sensor Systems Integration• System Architecture & Integration• System Verification• Other
SUB-DISCIPLINESSystems College
3/6/2017 35 35
SUB-DISCIPLINES
• Business Processes• Assembly/Automation• Electronics/Electromagnetics• Fabrication/Welding/Joining• Machining• Metrology/Non-destructive test• Plastics/Composites• Special Processes• Software Tools• Test Equipment
College of Manufacturing Engineering
3/6/2017 36 36
• Systems Modeling, Design & Verification
• Systems Controls & Diagnostics
• Reliability, Maintainability and Safety
• Requirements Engineering & Formal Methods for Verification
• Systems Engineering Applications
• System Architecture & Integration
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