Increasing the impact of HR

TitleHR Trends and increasing

the impact of HR

Tom HaakHR Trend Institute

May 11, 2015

What will I discuss with you?

Ingredients to increase the impact of HR

The world is changing(8 trend areas and the opportunities for HR )

About me

HR Road Map

Gap

Strategy

Culture? Capabilities?

HR Interventions

The world is changing(8 trend areas and the opportunities for HR )

Part 1

8 trend areas

1

2

3

4

5

6

7

8

Trend 0Does not use

the trend

1Benchmark

today

2Early

Adapters

3Real

Trend Setters

4Far away!

From hierarchy to network / from closed to open

The invasion of smart tech

Globalisation

From X to Y to Z: a generational shift

Making fun is serious business

Purpose before pecunia / beautiful beyond practical

From big is beautiful to fast eats slow

From Big Bang change programs to small experiments

Is HR usingthe trends?

1. From Hierarchy to Network

1

Title

The importance of networks

A

Kotter:Accelerate

11

Heineken Ignite

12

2.Invasion of smart tech

Including HR

Analytics!

14

Hitachi Business Microscope

Influencing emotions

16

Joy & pride

Muse: analyzing emotions in e-mail

18

Enterprise Behavioral MatchingSatmap (satmapinc.com)

19

Smart buildings

AI:Amelia by IPsoft

21

DKV: Artificial Intelligence in the boardroom

22

HR Analytics: IBM/Kenexa

23

Globallyconnected

25

26

Tours with Locals

Making Fun isserious business

The wasibi waiter

29

Adobe Kick Box

L

CoolBlue on Google streetview

31

SocialCredit Code China

L

From Gen X to Gen Y to Gen Z

A generational shift

Ageing population

34

35

ARCADIS Global Shapers

BeautifulbeyondPractical

or PurposebeforePecunia

Human nature does not change(so fast)

What are people looking for?• Security• A sense of belonging• Clear goals• Being heard• Challenges• Success• Support from the top• Attention• ……..• ……..

Individualisation possibillities increasing

• Not: one size fits all• Big Data enables individualisation• HR using marketing techniques

Philips Healthcare:improving the Patient Exprience

Sitting is the new smoking

Sitting is the new smoking

Visser, Rietveld & Rietveld

42

Zappos HQ in downtown Las Vegas

44

CasualCollision

45

At AMAZON meetings start with 30 minutes silence

47

From Big is Beautiful to

Fast eats slow

49

L

Change management:From BIG BANG change programs

to (small) experiments

Scrum

Design Thinking: the process

Empathize

Define

Ideate

Prototype

Test

53

IBM CIO Jeff Smith

Developing a culture based on four priorities:

• Clarity is more important than certainty• Course correction is more important than perfection• Self-directed teams work better than command and control• Innovation is for everyone, not just the selected few

Trends and HR practices

Trend 0Does not use

the trend

1Benchmark

today

2Early

Adapters

3Real

Trend Setters

4Far away!

From hierarchy to network / from closed to open

The invasion of smart tech

Globalisation

From X to Y to Z: a generational shift

Making fun is serious business

Purpose before pecunia / beautiful beyond practical

From big is beautiful to fast eats slow

From Big Bang change programs to small experiments

Is HR usingthe trends?

Trend 0Does not use

the trend

1Benchmark

today

2Early

Adapters

3Real

Trend Setters

4Far away!

From hierarchy to network / from closed to open

The invasion of smart tech

Globalisation

From X to Y to Z: a generational shift

Making fun is serious business

Purpose before pecunia / beautiful beyond practical

From big is beautiful to fast eats slow

From Big Bang change programs to small experiments

Part 2

Ingredients to increase the impact of HR

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BIGopportunitiesfor HR

HR with impact …

1. Speaks the language of the business

HR with impact …

2. Works multidisciplinary

HR with impact …

3. Is more leader than follower

HR with impact …

4. Has clear principles– Guardian of the values– Deaing with ethical dilemma’s

5. Is flexible

HR with impact …

6. Has a sense of humor

HR with impact …

7. Likes to experiment

HR with impact …

8. Can implement

HR with impact …

9. Dares to innovate

HR with impact …

10.Has a strong network

HR with impact …

11.Can calculate (HR analytics)

HR with impact …

12.Comes with practical solutions

HR with impact also…

• Does not discuss everything at the top of the organisation

• Looks for change at the edges, not the core

• Involves high potentials

HR with impactAspect

1. HR speaks the language of the business2. HR works multidisplinary3. HR is more leader than follower4. HR has clear principles5. HR is flexible6. HR has a sense of humor7. HR likes to experiment8. HR can implement9. HR dares to innovate10. HR has a strong network11. HR can calculate12. HR comes with practical solutions

HR with impactAspect

1. HR speaks the language of the business2. HR works multidisplinary3. HR is more leader than follower4. HR has clear principles5. HR is flexible6. HR has a sense of humor7. HR likes to experiment8. HR can implement9. HR dares to innovate10. HR has a strong network11. HR can calculate12. HR comes with practical solutions

Determining the HR Road Map

A. What is the Company strategy?

A’. What are the current

issues?

B. What are the capabilities we need to

strengthen?• Leadership• Technical/Functional• Operational

C. What is the culture we need, to avoid issues and

to be successful?

D. What is the gap with the current situation?

Clever use ofHR Analytics

E. What are the priorities?

What is our plan?

• Focus! • Preference for high impact/

low effort initiatives

F. What capabilities and what organisation do we need in HR to implement

the plan?

• Mission/ vision• Roles & responsibilities• External partners • Program/ project mgt• Communication• Measurement

Recruitment/ Selection

Staffing/ Succession Mgt

Training/ Development

Talent Development

Performance Man

Compensation & Benefits

Internal communication

HR Trend Scan

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Thx for your feedback and suggestions!

• @hrtrendinst• @tomwhaak• Hrtrendinstitute.com• Flipboard

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