Refreshing our HR Technology Approach - Coca Cola

David Crumley

VP, HRIS & Continuous Improvement

Coca-Cola Enterprises, Inc.

Refreshing our HR Technology Approach

• $8.1 billion revenue

• 90+ years in Europe

• 40+ brands

• 12,000 employees

• 17 manufacturing facilities

• 30 billion servings to 170 million consumers

“I envision a world where HR Technology will be as simple to use as

Facebook or Amazon”

-Albert Einstein

Our HR technology mission

To shape and deliver excellent HR customer

experience through innovative technology

solutions, simple processes, and connecting the

business with the right information and insights

Prior to 2009…

The right structure is Critical

VP, HRIS

Reporting & Analytics

Production Support

HR Continuous Improvement (Lean/6 Sigma)

HR IT Development Deployment

HR IT

…and Evolves!

Learning Management

Analytics/ Scorecards/ Dashboards

Video Interviewing

Incentives

Employee Portal/Policies & Procedures

Evolution of our HR technology platform

Timekeeping

Performance & Talent

Management

Compensation

Recruiting & Onboarding

Cloud / Software as a

Service

SAP Core HR

SAP Payroll

Interfaces

SAP ESS/MSS

Why refresh our HR technology strategy?

• Nearly all processes are automated • Mobile capabilities • Multitude of reports, metrics, dashboards • Adherence and visibility to key HR processes

• Adherence doesn’t equal effectiveness • Automation doesn’t equal simplicity • Lots of measurements doesn’t equal actionable insights • Bar keeps raising to meet vision / CHRO expectations

A shift in focus

Exploit our Data

Drive Evolution of HR

Modernize User

Experience 80% of our efforts Team

Leaders

We must flip the iceberg Exploit our

Data

Drive Evolution of HR

Modernize User

Experience

Upgrades / Service Packs

Writing Code

Complex Configuration

Complex Interfaces

Hosting / Maintenance

Hardware

Requirements / Tech Specs

Mountains of Supt. Tickets

20%

80%

Re-Training

• SAP Core HR to SuccessFactors Employee Central

• SAP Payroll to ADP GlobalView

• All interfaces to Dell Boomi (cloud-2-cloud integration)

Our solution: ‘Project Cumulus’

What most days of this project felt like…

What we learned moving Core HR to the Cloud

• Cloud based Core HR is still in its infancy

• The products are still playing catchup to meet needs

• Firms are playing catchup to build expertise

• Data migration and integrations are a ______!

• It’s NOT ERP!

RESULT: A simple, sustainable, integrated platform

100% CLOUD! 100% MOBILE!

The Yin and Yang…

…of Cloud HCM

Real-time data integration

All data viewed and entered into SF –

“Mash-up”

1 system to learn!

RESULT: A new kind of HR Technologist

IT Nerds: • Understand coding and config • Trying to figure out HR • Reacting to requests • Saying NO a lot!

Solution Consultants: • Understand HR / business user needs • Can administer simple SaaS solutions • Driving and planning strategy • Saying YES a lot!

On our radar

• New mobile and mashup capabilities

• Mentoring

• New performance gauges

• Real-time engagement tracking

• Enhanced analytics visualization

• Get mobile, now

• Focus on team leaders

• Go deep with data, but build a strong foundation first

• Find a way to refocus your efforts

• Enable your team to say yes!

My advice

THANK YOU! Enjoy an ice-cold

Coca-Cola

this weekend!