More Effective at Work by Connecting with & Understanding People

AT WORK

CONNECTING WITH & UNDERSTANDING PEOPLE

WHO AM I?

HOMEBREWINGsince June ‘10

BOATINGkayaks, etc.

HIKINGwith my dog, Brain

Application Development Practice Manager at Cardinal Solutions

iOS Developer, recovering developer of web, Java, & .Net

@pinkeerach

WHY?

WHY?

HOW?

LISTEN

Talking Listening

Understanding

WHY?

HOW?

WHAT?

LABELING

IDENTIFY FEELINGS

TURN THEM INTO WORDS

RESPECTFULLY REPEAT BACK

WHAT

LABELING

It seems like you are worried that we won’t succeed.

It seems like you don’t think I care.

It seems like you are really stressed out.

WHAT & HOW QUESTIONS

What are your reasons for doing that?

What problem are we trying solve?

How does this set us up for success?

WHAT

How is that worthwhile?

CONNECTING WITH AND UNDERSTANDING PEOPLE AT WORK

FINAL THOUGHTS

WHY?We are not our jobs, and we

can be more effective &

fulfilled by understanding our

colleagues.

HOW?By listening, empathizing, and

understanding, we can

connect with our colleagues.

WHAT?We don’t have to make drastic

changes, but adjust our

communication knobs.