Outsourcing Mastery : How To Outsource to the Philippines

OUTSOURCING MASTERYWork Less, Earn More

OUTSOURCING MASTERY• 1. Working with Filipinos

• 2. How much to pay and how to pay

• 3. Training

• 4. Getting started

• 5. Relate-shionships and habits

YOU ARE ALREADY OUTSOURCINGDo you fix your own toilet? Car? Electricity? Build

your own house?

DELEGATE OR DROWNiCEO mindset

LEVERAGE O.P.T.You start with ONE person

WEALTH TAKES ENERGY -OTHER PEOPLES ENERGY...

1. Use your strengths, and delegate your weaknesses2. Give people a piece of the action - through profit and revenue share (avoid equity if you can)3. The word company means group of people4. You should be creating a repeatable process that produces a profit

“If I´m the cog in the wheel, I´m the clog in

the wheel!”

WHAT CAN YOU SYSTEMIZE IN YOUR BUSINESS RIGHT

NOW?

“If I´m the cog in the wheel, I´m the clog in

the wheel!”

WHAT I OUTSOURCE• Communications (email, telephone, online chat,

customer ser.)

• Accounting (invoicing, travel bills, credit cards, PayPal)

• Article Writing (Research, Article Writing, Blog Management)

• Webdesign (New designs, updates, changes, graphic creation)

• Sales (Telemarketing, Newsletter, List building, Research)

• Online Store Management (Dropshipping, Logistics, Payments)

• Making Digital Products (Membership website, Apps, eBooks)

SYMPHONY• Communications (email, telephone, online chat,

customer ser.)

• Accounting (invoicing, travel bills, credit cards, PayPal)

• Article Writing (Research, Article Writing, Blog Management)

• Webdesign (New designs, updates, changes, graphic creation)

• Sales (Telemarketing, Newsletter, List building, Research)

• Online Store Management (Dropshipping, Logistics, Payments)

• Making Digital Products (Membership website, Apps, eBooks)

AUDIENCE• Communications (email, telephone, online chat,

customer ser.)

• Accounting (invoicing, travel bills, credit cards, PayPal)

• Article Writing (Research, Article Writing, Blog Management)

• Webdesign (New designs, updates, changes, graphic creation)

• Sales (Telemarketing, Newsletter, List building, Research)

• Online Store Management (Dropshipping, Logistics, Payments)

• Making Digital Products (Membership website, Apps, eBooks)

PHILIPPINESWhy Philippines?

START DOING O.P.T. NOW!There is a global talent pool and it´s available to you.

Most people think like employees remember....

PHILIPPINESWhy Philippines?

HONEST, LOYAL, GREAT WORK

Enjoy Learning, Similar Culture, 1/20th of price, Grateful, Polite

Friendly, Problem Solving Skills, Higher Education, Family

WHERE YOU CAN FIND VA´S

Craigslist, Sulit.ph, onlinejobs.ph

LEGAL THINGSEmployee Contracts, Holidays, Bonuses + + +

VA STRUCTUREJazz bands work most effectively in team´s of 4that´s when they play the absolute best music!

HOME OFFICE OR MANAGED?

We offer both at mroutsource.com

SKILL LEVEL OF VA´SHigh and Low level P/VA´s

INSTANT OUTSOURCINGDigital Products

WHAT I OUTSOURCE• Communications (email, telephone, online chat,

customer ser.)

• Accounting (invoicing, travel bills, credit cards, PayPal)

• Article Writing (Research, Article Writing, Blog Management)

• Webdesign (New designs, updates, changes, graphic creation)

• Sales (Telemarketing, Newsletter, List building, Research)

• Online Store Management (Dropshipping, Logistics, Payments)

• Making Digital Products (Membership website, Apps, eBooks)

25 THINGS TO OUTSOURCE25 Tasks to Outsource TODAY!

1.    Email Management/Filtering2.    Setting up Autoresponders (Aweber, Mailchimp)3.    Booking appointments with clients4.    Following up with clients/customers (sending thank you and happy birthday emails)5.    Receptionist duties (answering occasional calls)6.    Calendar Management7.    File Management (organizing files using Dropbox etc)8.    Database building (eg. updating email or contact lists on your CRM)9.    Research on certain topics for blogposts, newsletters or others10.  Personal errands (purchasing gifts for loved ones / family members online)11.  Hotel and Flight Booking12.  Transcription (transcribing voicemail, video or audio, podcasts etc.)13.  Taking down minutes of meetings14.  Creating basic reports (reports on weekly tasks, deliverables, sales)15.  Preparing Slideshows (Powerpoint Presentations)16.  Liaison between you and other team members17.  Recruitment (source for other team members like writers or graphic artists)18.  Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, Youtube)19.  Manage and update Social Media Accounts20.  Manage your Blog (Basic WordPress Skills)21.  Publish posts on your Blog (content you provided)22.  Filter  and reply to comments on your blog23.  Answering support tickets (with the use of Zendesk)24.  Blog commenting (to increase links to your site)25.  Participating in discussion forums or message boards (more promotion!)

NEXT STEP IS 4th Level of Entrepreneurship

LETTING GOWhy most businesses are small

WORKING WITH FILIPINOS

• Well developed education system based on US model.

WORKING WITH FILIPINOS

• Filipinos are loyal workers who usually stay in their places of employment for years.

WORKING WITH FILIPINOS

Filipinos are easy to train and fast learners.

Train them well and allow room for some mistakes when they are learning

new skills.

WORKING WITH FILIPINOS• Filipino VA are

(usually) the bread-winner of the family.

• Filipino VAs are usually single parents.

WORKING WITH FILIPINOS

Filipinos are family-oriented and religious.

Sundays are rest days and goes to church with the

family.Karaoke is also very popular!

WORKING WITH FILIPINOS

WORKING WITH FILIPINOS

• Filipinos are shy and sensitive people.

• Easily embarrassed

• Dislike confrontations

WORKING WITH FILIPINOS

• Filipinos are generally happy people.

• Filipinos are simple, laid-back workers.

• Filipinos value their holidays and rest days.

2.SALARY

HOW MUCH TO PAY FILIPINOS VA?

HOW MUCH TO PAY FILIPINOS VA?

• General Admin VA – $350-$750 a month

• Article / Content Writer - $300-$600 a month

• SEO / Web Marketer VA – $600-$800 a month

• Web Developer - $600-$1,400 a month

• McDonald´s pay = 50 PHP an hour = $ 1.16

FILIPINO VA HOURLY RATE

• Lowest : $2.59/hr

• Average : $3.40/hr

• Performer : $4.00/hr

13TH MONTH PAY• is equivalent basic monthly pay divided by 12(months) multiplied by the number of months actually worked.

• given on the 24th, a day before Christmas.

• The purpose of this law is to allow Filipinos to properly celebrate the holidays with their families.

13TH MONTHCOMPUTATION

Basic Monthly Rate - $400

$400/12months - $33.33$33.33 x (no. of months your VA has worked for you in that

year)$33.33 x 6 = $199.98

13th month pay is $199.98

REMINDER:• We are not subject to

this law as we are offshore. It is up to us if we want to reward our

Filipino VA and 13th month pay is a great

way to do it.

BONUS!!• Great motivation tool

• Virtual pat on the back

• Suggests a level of trust between you and your VA

• Extra cash can make a huge difference to your Filipino VA’s life.

• Make it a surprise. : )

PAYPAL TO GET GOINGCharges 2.8% which is a lot...

HOW TO PAY FILIPINOS?Paypal - Unionbank EON Card

• Let your VA create a Paypal account and let him or her open a EON account at the Unionbank of the Philippines.

• Let your VA link they EON account to their paypal so they can withdraw the money.

• They can withdraw the money in 2 to 6 business days.

HOW TO PAY FILIPINOS?

HOW TO PAY FILIPINOS?Xoom.com

Branches in major cities; secure; 24hrs Transfer

HOW TO PAY FILIPINOS?Western Union

Nationwide Branches; Secure; Fast Transfer; Popular

• Weekly (Fridays)

• Twice a month (15th and 30th)

• Once a month (30th)

PAYMENT SCHEDULES

• Three lists to freedom

• 1. Grab a piece of paper

• 2. Draw two lines down the middle

• 3. First column: Things you hate doing

• Second column: Things you can´t do yourself

• Third column: Things you should not be doing as a CEO/ Business owner (thanks to Chris Ducker for exercise)

WHAT TO START OUTSOURCING

VA TRAINING

• At least 2 to 4 weeks training period

• One topic at a time

VA TRAINING

• Use pictures - Skitch App

• Use videos - Screencast

• Be Specific in ALL instructions.

DEMO• The 3 step systems creation method

VA TRAINING

• Get their hands dirty and let them do it.

• Be open to their own ways of getting things done.

• NEVER expect them to be as good as you.

VA TRAINING• Filipinos are sensitive and easily embarrassed.

• Use the Kiss-Kick-Kiss Method• Say the positive comments.

• Mention the negative points.

• End with positive comment.

VA TRAINING

• Constant training

• Train new tasks

HOW TO GET YOUR VA STARTED?

• Let them know they are hired.

• One task at a time

• The easy routinely tasks first

• Encourage your VA to ask questions and feedback from you

SKYPE, GOOGLE HANGOUT

Do video interview

NDA & SAFETY

- Get a copy of their ID card and utility bill where they live

- Get them to sign an NDA/Non Compete

- Employee/Consulting Contracts

HOW TO GET YOUR VA STARTED?

• Open communication

• Always let your Filipino repeat what you say to confirm he or she understands.

• Be strict on their daily update.

THE DAILY UPDATE

• Date

• No. of Hours worked

• What tasks did I do today and what results did I get?

• Challenges I encountered

• Questions I have for you

RELATE-SHIONSHIPS & HABITS

• NEVER MISS or BE LATE in paying your VA.

• Think long term.

• Meet weekly on Skype.

• Reward your VA.

• Filipinos are great friends. Ask them about their day, life, dreams every now and then.

Three Steps to Freedom

Can´t do Don´t Want to Do Should not do

OUTSOURCING MASTERY• 1. Working with Filipinos

• 2. How much to pay and how to pay

• 3. Training

• 4. Getting started

• 5. Relate-shionships and habits

QUESTIONS