Emotional Intelligence - A Success Mantra for Agile Teams

Understanding Emotional Intelligence and its practical applications

Apprehending importance of Emotional Intelligence in Agile teams

Specific steps which could be taken to practice and improve the EQ skills

Objectives

Overview of Emotional Intelligence

Exploring Agile values that are consistent with Emotional Intelligence

Key components of Emotional Intelligence

Strategies to improve Emotional Intelligence

Agenda

There’s a New Kind of Intelligence in Town

”Emotional intelligence is our ability to recognize and understand emotions in yourself and others and your ability to use this awareness to manage your behaviour and relationships.”

Travis Bradberry & Jean Greaves

Why is EI so important?

What Does the Research Say about EI?

More than 50% of the people lack the motivation to keep learning and improving

4 in 10 people cannot work in teams

70% of all change initiatives fail because of: people issues, lack of teamwork, unwillingness to take initiative and inability to deal with change

Agile + Emotional Intelligence =

”Speak when you are angry and you'll make the best speech you'll ever regret.”

Laurence J. Peter

6 Facts Before We Start

Behaviour is driven by emotions

Problems at work are majorly caused by unmet emotional needs

Emotions are contagious, both positive and negative

„Don’t bring your personal problems to work ”

is unrealistic

Out of control emotions can make smart people act dumb

The Four CompetenciesPersonal Competencies

Self-Awareness• Emotional Self-

Awareness• Accurate Self-Assesment

Self-Management• Self-Control• Trustwothiness• Adaptability

Social Competencies

Social Awareness• Empathy• Organizational

Awareness• Conscientiousness

Relationship Management• Influence• Communication• Leadership• Teamwork

Personal Competencies

”I am, indeed, a king, because I know how to rule myself.”

Pietro Aretino

Self-AwarenessHow I am feeling?

Build your Self-Awareness MuscleMake time for self reflection Acknowledge your true feeling

Physically feel your emotions

Identify your values and intentions

Seek feedback from people you trust

Learn your hot buttons & triggers

Self-ManagementHow can I control my feelings?

Build your Self-Management MuscleTake a few deep breaths

Count to ten

Talk/write it out

Weigh both sides of the situation

Recognize the situation is temporary

Use positive self-talk

Social awarenessHow other are feeling from their facial expressions and other non-

verbal signals?

Build your Social Awareness MusclePractice active listening

Watch body language

Get the whole picture

Consider the needs of individuals

Greet people by name

Relationship ManagementHow will you feel if I do this?

Build your Relationship Management Muscle

Think win-win

Seek first to understand, then to be understood

Practice compassion

Adopt an „open-door” policy

Graciously receive feedback

Synergize

Would You Like A Summary?

It’s Not Too Late. EI Can Be Learnt At Any Age

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I look forward to your feedback and questions:

contact@ionutgrecu.comgrecu.ionut@gmail.com

... The End.

What will you do differently as a result of this information?

Daniel Goleman - Emotional Intelligence: Why It Can Matter More Than IQ

Daniel Kahneman - Thinking, Fast and Slow.

Hendrie Weisinger - Emotional Intelligence at Work: The Untapped Edge for Success

Cary Cherniss, Daniel Goleman - The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations

References