View
130
Download
2
Category
Tags:
Preview:
DESCRIPTION
This IPMA 2014 Conference presentation is about a FVTC Printing Services Lean project. The project focused on identifying and reducing waste in three areas: Delivery, Bindery and Printing, all from the customer's perspective. After exceeding their project goals in Delivery, they used the Lean process in the Bindery area and then the Printing Services Online (PSO) process. In the PSO portion of the project, a customer survey led the department to offer two new workflows to make it easier for customers to use the online ordering process (WebCRD). Key points: Educate staff/the department, use Value Stream Mapping to understand current state, collect data, document the process, and celebrate success.
Citation preview
FVTC: The LEAN Movement
Jessica Van Dyn Hoven
Support Specialist – Printing Services
Fox Valley Technical College
Appleton, WI
LEAN Overview
• Introduce staff to LEAN
• Demonstrate how Value Stream Mapping (a LEAN Tool) can be used to identify and reduce waste in our work environment.
Value Stream Mapping (Current State Map)
Yellow – Customer Input
Green – Process
Blue – Delivery Locations
Pink – Areas of Opportunity
Problem Statement
Printing Services has 2 delivery times per day:
11:00 am and 3:00 pm.
Currently, the delivery driver believes he meets that expectation only 20% of the time.
Target goal 90%
Action Planning - Fishbone Diagram Manpower/People
Methods Machine/Equipment
Materials • Filling in for others
• Overextend
• Commitments
• Other duties as assigned
• Waiting on Team Members
• Miscalculating Time It Takes to
Complete Project
• Phone calls
• Check in with Teammates before Leaving
• Leaving Materials in Truck
• Running out of Paper
• Wheels on Cart Get Frozen
• Frozen Overhead Door on Delivery Cart
• Restocking paper on shelves
• Restocking Pallets
• Watch Work Study People • Rush Orders Incomplete
• Other Materials Left in Truck • Boxes on Delivery Cart Not Labeled/Improper • Boxes not sorted on Cart Accurately • Shipments Delivered to Wrong Area • Unexpected Stops
• Clean Out Paper In Copy Center • Pick Ups • Added Delivery Times • Too Many Hand Deliveries • Filling out Mileage Log is Incomplete • Gas Processes Not Being Followed • Marking Orders as Completed Even When They
Have Not Been Delivered
• Manually Lift Dolly In and Out of Truck
• Shipping and Receiving Gates Locked
• No Where to Store Materials
• Can’t Use Proper Doors
• No Keys to Use the Pallet Jacks
• Moving cart through Hallways of People
• Lift Up Chart-Too Noisy
Late deliveries
Team Decision Making Meetings
• Created a working action plan document
• Assigned ownership, priority and due date
Just Do It!
Results • Improved accuracy of delivery times from 52%
to 92.5% - exceeding our goal of 90% accuracy!
• Collaborated with the Shipping/Receiving to gain access and share equipment.
• Reduced the number of stops for our delivery driver from 21 to 9.
Team Celebration
Process Documentation
Bindery • Value Stream Map
• 5S activity – Sort, Set in Order, Shine, Standardize, Sustain
• Collect data on how long it takes to finish orders.
• Create process document
5S – Before and After
Printing
• Value Stream Map
• Standardize workflow
• Create process document
Printing Services Online (PSO)
• Value Stream Map • Survey to
customers • Created two new
portlets for order placing.
Key Points
• Educate staff on LEAN principals
• Conduct Value Stream Mapping to determine Current State.
• Collect data
• Remove barriers using LEAN tools
• Create a process document
• Remember to celebrate!
Questions?
Recommended