Metric Driven Coaching Webinar

Julia WesterImprovement Coach

LeanKit

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A bit about me…

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Why Metric-Driven

?

Learn to choose metrics that further organizational goals and how to use them to coach teams

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The Goal

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Anyone who… Gathers metrics Does things that are

measured Just wants to learn

more about metrics

Who should care about this topic?

The Basicsof Metrics

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@everydaykanbanSource: http://zeshanjaffari.com

Analytics are expensive,

invest wisely

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Measuring everything obscures what is truly important

Start with a clear goal and make a metrics diagnosis

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GQM Technique

Goal Questions Metrics

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Symptoms of dangerously wielding metrics

We think it shows

something it doesn’t

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I sure do get a lot

done!

I add so much value!

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We think that a metric

never expires

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We think shame corrects behavior

We think focusing on individuals

makes great team

members

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What you measure shows what you value

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Avoiding metrics minefields

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KNOW YOUR

Does it:• matter to my customer?• help me make a decision

or take action?

Make sure it passes the “So What?” test

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Measure team performance

over individuals

Understand the danger-to-value

ratio

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Keep a balanced

set of metrics

Source: Larry Maccherone

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Drag picture to placeholder or click icon to add

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Invite exploration using visual appeal

Your set of metrics should fit your unique context and problems.No one has the perfect set of metrics that blindly apply to all teams.

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Balanced dashboard

with coaching advice…

that changes as the data

changesSource: Troy Magennis, Focused Objective

What about LeanKit’s metrics?

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LeanKit In-App metrics placeholder

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Take your LeanKit data and create reports in Tableau

that give insight into your specific context

and help solve your specific problems.

Custom Reporting

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Summary

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Know your problem & map the GQM (goals-questions-metrics)

Measure teams rather than individuals

Understand the risk/reward ratio of each metric

Choose & display a balanced set of metrics

Coach teams to make appropriate trade-offs

Regularly search for and replace expired metrics

References

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Troy Magennis@t_magennisFocusedObjective.com

PuppetLabs & IT REVOLUTION@PuppetLabs#StateOfDevOps

Victor BasiliGoal-Question-Metrics

Larry Maccherone@LMaccherone

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