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Advancing the Flow of Digital BusinessJohn PomeroyVP EMEA, Alfresco
– Alfresco in Action
The Move to Digital Business is OnAre You Ready?
Digital flow (noun): a state of maximum productivity in which people, processes, and information are connected quickly, seamlessly, intuitively, and effortlessly.
“Information finds me.”“I need information.”
Intelligently Activated Based on:• WHO I AM
• WHERE AM I IN THE PROCESS• WHAT I’M WORKING ON• WHO I’M WORKING WITH• WHAT I’M TRYING TO
ACCOMPLISH“Information finds me.”
High Cost of Slow or Broken Digital Flow
€600M in administrative expense annually
Inefficiencies in coordination of benefits
Healthcare
€5M - 8M in loss per year at global bank
Inefficiencies inclient-
onboarding
Financial Services
€300Min lost
productivity at F100 company
Inefficiencies insales
enablement
Manufacturing
€700M 21M
hours to respond to
FOIA requestsInefficiencies inFOIA
compliance
Government
IMPROVE ACCESS & AVAILABILITY
GLOBAL MANUFACTURINGCOLLABORATION
IMPROVE PATIENT
CARE
REINVENT CUSTOMER JOURNEY
Ministère de la JusticeValue Driver
RAPID JUSTICE
Digital Flow
COURT DOCUMENTS
Impact
IMPROVED COURTROOM EFFICIENCY• Records go from paper to digital, accessible within
minutes• Improved process consistency system-wide serving
hundreds of courtrooms• Improved communication between the Ministry and
its constituents
Michelin
Value Driver
SECURE COLLABORATION
Digital Flow
MANUFACTURING PROCESS
Impact
IMPROVED QUALITY• Improved collaboration around tire manufacturing documents• Improved compliance with retention policies• Encryption ensures security of company IP• One source of truth for 120,000 users and 15,000 groups
“Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”
Liverpool Women’s NHS Foundation TrustValue Driver
MODERNIZE CARE DELIVERY
Digital Flow
CLINICAL COLLABORATION
Impact
IMPROVED PATIENT CARE• Faster collection and routing of patient information during
phone triage • Elimination of manual processes and associated costs
through automatic routing of e-forms• Richer, more complete electronic patient records, supporting
thejourney to a paperless future
BNP Paribas
Value Driver
EMPOWERING CLIENTS
Digital Flow
TRANSPARENT CLIENT JOURNEY
Impact
QUICKLY DIGITIZE CLIENT ONBOARDING• Deliver 200% faster time-to-market for new processes• Improve visibility and consistency of customer
transactions• Reduce manual intervention• Increase Customer Satisfaction Index
• BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world.
• JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.
• BNP Paribas - Our highly committed teams will deliver first-class service and solutions to our clients through our integrated model.
• Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion
• Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth.
Financial Services Strategy
• BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world.
• JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.
• BNP Paribas - Our highly committed teams will deliver first-class service and solutions to our clients through our integrated model.
• Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion
• Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth.
Financial Services Strategy
• First-class service and solutions to our clients
• Empowerment and Workforce Readiness
• Seamlessly integrating our broad yet distinct expertise
• Best customer experience, becoming simpler and more efficient
• Cross asset-class and cross-business technology
• Universal offering of products and services
The Common Goals
17
So how do you advance digital flow?
19
Business Process (Typical Financial Product Simplified)
Streamlining processes and providing easy access to relevant information at the correct time for customers and the business is
key to both customer satisfaction and operational efficiency
Business ProcessPromotion EnquiryHandling
On-Boarding Administration Closing
Multi-Channel Notification• Internal/IFA’s• Corporate/IndividualUpdate/Change noticesValidity PeriodExceptions/Exemptions
FAQ’sQualificationRisk NotificationCross-selling
Check/Confirm• Identity• Domicile• SolvencyRisk AssessmentExposure CheckAccept/Reject
Change• Management• AnalysisStatementsProjectionsCurrent & Projected v’s LimitsInvoicing/Billing/Payments
Check• Status• Policy TermsStatementsInvoicing/Billing/Payments
20
Business Process (Typical Financial Product Simplified)
Ensuring visibility across products and geographies provides further operational efficiencies and significantly reduces exposure to risk
and compliance issues
Business ProcessPromotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Make Information AvailableAccess, use and share with ease, deliver content with the taskPut It In ContextRich attributes enable content to find users, not the other way around
Evolve ItEasily adapt to meet changing business needs
Integrate It Connect processes and content to the applications used everyday
4
3
2
1Ways to Advance Digital Flow
200
30,0002,000,000
Why AlfrescoOpen
PARTNERS
DEVELOPER COMMUNITY
COMMUNITY DOWNLOADS
90%
93%
Why AlfrescoLoved
CUSTOMER RENEWAL
CUSTOMER SUPPORT SATISFACTION
OUTSTANDING CUSTOMER SERVICEOmega NorthFace Award
2,000
11,000,0007,000,000,000
Why AlfrescoTrusted
INDUSTRY LEADING COMPANIES
USERS
DOCUMENTS
Alfresco European CustomersGovernment
Finance
Manufacturing
Transportation & Utilities
Healthcare Commercial
• What is your company’s strategy for becoming a digital business?
• Does your technology strategy support your business strategy?
• Where can you make improvements to customer experience
or operating efficiency?
Alfresco and our partners have helped many of the worlds leading organisations accelerate their path to digital flow, how
can we help you?
Final Thoughts
Thank youJohn Pomeroy – VP EMEA, Alfrescojohn.pomeroy@alfresco.comSkype - johnrpom
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