Application modernization meets human factors what's next

© 2016 PSC Group, LLC

Application modernization meets human factors - what's next?

© 2016 PSC Group, LLC

3 things you will learn in this session

1. What is Application Modernization and why does it matter

2. How does Human Factors impact User Experience and Design

3. How Human Factors impacted the design of a real world Application

© 2016 PSC Group, LLC

Agenda

• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A

© 2016 PSC Group, LLC

Who is John?

• Chief Evangelist & Business Development

• 24 years experience• 19 Consulting, 5 business development

• Speaker of 50+ sessions at conferences and user groups around the world

• Specialize in Application Modernization & Integration

• 5 year Lumity Exec Board Member• YWCA of Chicago Board

PSC is a business and IT consulting firm specializing in strategy and integration.

We match experienced professionals with proven and emergent technology to design, deliver, and service customized solutions. We turn IT into an effective strategic resource that improves efficiencies and work streams, delivers a measurable return on investment, and grows companies.

© 2016 PSC Group, LLC

TechTarget

© 2016 PSC Group, LLC

Agenda

• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A

© 2016 PSC Group, LLC

Our MethodologyApplication Modernization, Not Migration

InventoryExisting

Application Portfolio

Categorize and Prioritize

Estimate Modernization

Costs

Determine Landing Platform

Network Impact Analysis

Data Center Impact Analysis

Define Security Model on

Landing Platform

EstablishTools &

Standards

Application Transformation

Data Transformation

SunsetLegacy

EnvironmentDevelop Support and Staffing Plan

Application Modernized!

Reduce Licensing of Legacy

Environment

Define Governance

Model

Modify Infrastructure

Establish Development Environment

Specify and Procure

Production Hardware and

Software

Analysis & DesignPrepare for a more data driven,

mobile, social and dynamic future

Identify opportunities to enhance processes, workflow and security

Technical Analysis

Business Value Analysis

Cultural Change Analysis

Develop Training Plan and Materials

Train End Users on Modernized

Application

ANALYZE

MODERNIZE

© 2016 PSC Group, LLC 9

91% of all people on earth have a mobile phone

Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-cell-phones-than-clean-water/

© 2016 PSC Group, LLC

More people have cell phones than running water.

Source: http://www.corvallisadvocate.com/2013/0523-more-people-have-cell-phones-than-clean-water/Image: Image courtesy of adamr / FreeDigitalPhotos.net

Do you think they really want to use this?

© 2016 PSC Group, LLC© 2013 IBM Corporation

User Revolt is Here

More than 50% of business users bypass internal

applications for public tools.

© 2016 PSC Group, LLC© 2013 IBM Corporation

Because the internal tools are:

Too slowToo restrictiveNot accessible at homeNot on the mobile deviceNot Sexy

© 2016 PSC Group, LLC

How did we get here?

•Doing the same things better

Iteration

© 2016 PSC Group, LLC

How did we get here?

• Doing the same things betterIteration

• Doing new thingsInnovation

• Doing new things that make the old ones obsoleteTransformation

© 2016 PSC Group, LLC 18

The Application Disruptors

UX

Modern Workflo

w

MobileSocial

Cloud

© 2016 PSC Group, LLC

Agenda

• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A

© 2016 PSC Group, LLC

The Impact of Millennials

© 2016 PSC Group, LLC

Ubiquitous Application Development & Deployment PlatformThe Web Browser

© 2016 PSC Group, LLC

The Mobile Revolution

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Convergence of User Experience Design

© 2016 PSC Group, LLC

Data Input

© 2016 PSC Group, LLC

Generational User Experience Impact

Millennials• Comfortable first with touchscreen• Almost never print anything• Reluctance to tethering• Shorthand and Emoticons

Generation X• At home with keyboard + mouse, comfortable with touchscreen• Print when needed• Flexible work location/devices• Comfortable w/ shorthand and long-form writing

Baby Boomers• Prefer keyboard + mouse• Print often• Like traditional office spaces and devices• Prefer long form text

© 2016 PSC Group, LLC

Agenda

• About me• What is Application Modernization?• How Human Factors Influence User Experience• Real World Application Example• Q&A

© 2016 PSC Group, LLC

Real World Example

• Customer is one of the largest professional services firms in the world

• 100k+ employees, with high % of millennials• 100+ countries• Quality of internal tools a major recruiting point• Had existing design & style guide• Wanted modernization of tools & process

© 2016 PSC Group, LLC

User Types

• Executives • Associates• Data Entry

© 2016 PSC Group, LLC 29

Customer Example – PSC M&A

© 2016 PSC Group, LLC

Searching for Content

© 2016 PSC Group, LLC

Navigating to Content

© 2016 PSC Group, LLC

Content Navigation and Information

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Sizing for Device / Responsive Design

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Displaying Executive Summary / Dashboard

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Exporting Content for ReUse

© 2016 PSC Group, LLC

Results

• A mixture of modern and tested UX patterns required for different user types

• Building for modern browsers is required, but tricky

• UI must be built and tested for keyboard, mice, fingers, and stylus

• Finding data is the hardest thing to get right

© 2016 PSC Group, LLC

The future of User Experience

© 2016 PSC Group, LLC

3 things you learned in this session

1. What is Application Modernization and why it matters

2. How does Human Factors impact User Experience and Design

3. How Customers are applying Human Factors to Application Development and User Experience Design

© 2016 PSC Group, LLC

Thank You! Questions?Contact:

John Head331.684.7114 | jhead@psclistens.com