Artificial Intelligence for Happiness of People

Kazuo Yano

PhD, IEEE Fellow

Corporate Chief Scientist

R & D Group, Hitachi, Ltd.

Changes We Face Now

Demand

21st Century20th Century

Supply

Profit

Result

Common infrastructure

for life & society

Diversified & short-

term needs

Mass production

at factory

Customization for complex

& unforeseen change

Repeated standardized

work for scaling

Automatic customization &

adaptation for scaling (by AI)

1st productivity revolution

Larger middle layer &

environmental load

2nd productivity revolution

Recovery of middle-layer &

environment

What We Really Need is

To Face Changing, Diversified

& Unforeseen Futures

From Rule-Oriented

To Outcome-Oriented

Conventional

Rule-Oriented System

Computer

Program

Business & Society

Input Output

Instruction Hypothesis

Business & Society

Input Output

・Sensor

・Camera

・Robot

・Wearable

Big Data

Automatic

Learning from Facts

Emerging

Outcome-Oriented System

Artificial

IntelligenceFlexible

・Issue 1 Start from Upper Business Objective (Outcome)

・Issue 2 Requires Limited Data

・Issue 3 Embrace the Existing Systems

Business Requires

System

Existing

System

IT &Facility

Outcome-Oriented System

ＡＩ

Hitachi AITechnology

Monitoring

Control

Learns from data, adaptively grows,

and gets the results

◆1 Outcome & in/out defined by

humans

◆2 Without inputs of domain

knowledge nor logic

◆3 Added-on to existing system

Demonstration

動画デモ２

鉄棒

Learning the Intelligence from Life

Alan Turing(1912-1954)

John von Neumann(1903-1957)

"Computing Machinery and Intelligence"(1950)

"The General and Logical Theory of Automata"(1948)

ＤＮＡ

Genetic Evolution

BoldNeural Brain

Cautious X

Leap Learning

Function

Automatic Discovery of Unexpected Factors

(Patent Granted JP6067882 JP6082564)

Compound Factors

Seed・Merchandize・Shelf・Employee

Extract Important Factors

Compound

Factors

Generation

Weight

Variables

1k～1M 3～1000Seed 10～100

Input Output

Best of Both Worlds

Genetic Evolution Neural Brain

Warehouse

Checking & Packing Picking

System

Existing

AI-Based Warehouse Management System

Hitachi AITechnology/

Monitoring

Control

and provides the results

◆1 Outcome is defined as “total

work time”

◆2 No inputs of warehouse

knowledge nor logic

◆3 Added-on to existing WMS

system

WMS = Warehouse Management System

Artificial Intelligence Helps Workers

Optimize Work Orders

Workers Help Artificial Intelligence Input

a Variety of Data that Affect Outcome

8am 1am

AI-Based Warehouse Management SystemWorking & Learning Daily Added on Existing WMS

with 8% Productivity Enhancement

System

Existing

ID-POS

AI-Based Store Management System

Monitoring

Control

◆1 Outcome is defined as

“sales per customer”

◆2 No inputs of store knowledge

nor logic

◆3 Added-on to existing POS

system

POS = Point of Sales

Human vs. AIRule: Increase customer sales based on 10-day data

Artificial IntelligenceRetail Specialists (2 persons)

ApproachInterviews with executive etc

Use of domain knowledge

Data only

No domain knowledge

ActionPOP ads for focus items &

item rearrangement

Employee presence at

hot spot Identified

Result No sales increase confirmed Sales per customer was

increased by 15%

Computer with big data enhances business performance

Hot-Spot Employee Presence Enhanced Sales

100% 115%

Railway

System A I

Monitoring

Control

Existing

Railway

Monitoring

System

ＡＩ-Based Railway Monitoring System

◆1 Outcome is defined as

“Reducing Electricity”

◆2 No inputs of railway

knowledge nor logic

◆3 Added-on to existing

monitoring system

5 10 15 20 25 30 35 40 45 50050100150200250

5 10 15 20 25 30 35 40 45 500123456789

5 10 15 20 25 30 35 40 45 50050100150200250

5 10 15 20 25 30 35 40 45 500123456789

AI Discovers Low-Power Operation

■Electricity

532kWh

■Occupancy30％

■Electricity

654kWh

■OccupancyFull

Operating A

Operating BNotch OFF

Distance

Optimized Operation Enables 14% Power Saving (Annual Prospect)

High Pressure Pump （High Power）

Pressure Monitor（Outcome） RO unit

for Mixed Water

RO unit

UF unit

Sea Water

Sewage

MixedWater

Desalinated Water

Water Desalination System (Remix Water)

Water Plant: Electricity Saving

6% Saving in Electricity Cost

Kabu.com utilizes Hitachi's AI for stock lending.

1000 types of data allow Hitachi's AI for pricing

as good as experts with much higher throughput.

Stock Lending

Kabu.com

News Release

16.7.25

Sumishin SBI Net Bank has started co-creation

with Hitachi for credit scoring for loan.

Credit Scoring for Loan

News Release

16.9.30

Fraud-Trade Detection at Tokyo Stock Exchange

News Release 17.2.28

ASKUL Corporation

News Release 16.6.2816.9.30E-Commerce

Just-In-Time Delivery

with Logistics Big Data

Both by Hitachi AI Technology / H

Customized Marketing

with Purchase Big Data

EC Marketing Lab

Multi-Purpose AI

14 Domains

57cases

Hitachi AI Technology/H

Multi-Purpose AI has been Developed

Special-Purpose AI Multiple-Purpose AI

Independent Software is

Developed for each Problem

The Same Software is Used for

a Variety of Problems

・Retail Recommend

Delivery

・Finance Recommend

Sales Assignment

Fraud Detection

Employee Engagement

Example

・Retail Recommend

・Ads Web Search

・Telephone Voice Recognition

・Communication Machine Translation

・Medical Q & A

・Car Auto-Drive

Example

1. Outcome (KPI) Quantified

2. AI-assisted Actions Needed

3. Data for Conditions Recorded

Three Conditions

Evolution of AI

Level 1Special-Purpose ＡＩ

Level 2 Multiple-Purpose AI

Learning

DataGathering

Execution

DataStorage

Visualization

Decision

Optimization

Modeling

Application-Specific

DataGathering

Execution

DataStorage

Visualization

SpecialPurpose

Learning

Decision

Optimization

Modelling

GeneralPurpose

Independent

Level 3Creative AI

SpecialPurpose

GeneralPurpose

Actuation(Drug/Software)

CreationDialogScope

Evolution of AI

Learning

DataGathering

Execution

DataStorage

Visualization

Decision

Optimization

Modeling

Independent

Level 4General Intelligence(AGI)

SpecialPurpose

GeneralPurpose

Learning

DataGathering

Execution

DataStorage

Visualization

Decision

Optimization

Modeling

Independent

Actuation(Drug/Software) Creation

Artificial Intelligence

From Rule-Oriented

To Outcome-Oriented

Physical Motion Walk

E-Mail

0.8HzWristband Sensor

Badge Sensor

My Life has been Recorded for over 10 Years every 50 ms

0 24 0 24 0 24 0 24

20132010 2011 2012 2014

0 24 0 24

2015 2016

ＡＢＣＤ

0 24Hour 0 24Hour 0 24Hour 0 24Hour

"Life Tapestry(R)" of Four Persons

1,000,000 DaysCollected Human-Behavior Data Last 10 Years

Diversity of Physical Motion

R=0.94

5 billion records: 10 organizations, 468 persons, 5000 man-days

Diversity of Physical Motion is Happiness

Happiness Questionnaire

20 questions on last week's

happiness, enjoyment,

solitude, sadness, etc.

Active

Non-Active

Diversity

of Motion Short Long

MediumMedium

Hidden Pattern behind Happy PeopleDiversity in Motion Length (= Vitalization)

Happiness of People is Measurable by Accelerometer

Productive

Happy Organization is

s Per Hour

Collective Happiness

＝ Diversity of Motion

(Daily Average)

Low High0

Call Center Store

er （¥

Low High

Development Project

17141312

PJ1 PJ2

(Daily Average)

(First 2 Month)

Empower Human

Monitor

Assist

Support Organizational

Learning & Growing

◆Outcome is Collective

Happiness

◆Daily Advice by AI for Better

Communications

Quantify Daily Group Happiness by Wearing Sensors

Daily activeness & success rate

Priority list

to support

Supervisor comment share

Recent

commentsMeeting Activeness Sales

Dashboard for Supervisor

Sales Success Rate 27%↑

Employee Happiness ↑

Bank of Tokyo Mitsubishi UFJ 15.9.25

AI-Based Big-Data Analytics Assists

Productivity Enhancement in BTMU

Japan Airline 15.10.5JAL & Hitachi has Started Pilot Utilizing IoT &

AI for Employee-Satisfaction Enhancement

Happiness AI Application 53

Activation VisualizationType Diagnosis & Advice

Evidences

Hitachi Utilizes ＡＩFinance, Sales, Manufacturing, HR

600 Sales Employees in Hitachi Group Use AI

（2016.6.27 News Release）

Happiness Measurement by Smart PhoneAttendees for Experiment in January is Welcome

(Search by “Happiness Planet”)

News Release, HitachiOctober 3rd 2017

Artificial Intelligence

releases you from rules,

makes you bloomat the place you are placed

Artificial Intelligence for Happiness of People

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