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#OTCW 4 big shifts, a fundamental concept, 3 case studies and a product
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BY – 222 Improving productivity and outcomes with Social Workplace
Deb Lavoy
dlavoy@opentext.com
@deb_lavoy
a social collaboration tool that helps groups of people to form, think and act as a team.
Open Text Social Workplace
4 big shifts
1 fundamental concept
3 Illuminating use cases
And a product
Pace Complexity
TeamsAction imperative
4 big shifts
Improving Productivity and outcomes with Social CollaborationDeb Lavoy
Dlavoy@opentext.com
@deb_lavoy
Moving from a world of equilibrium to a world of constant flux.
Companies must move from scalable efficiency to scalable learning and performance.
- Hagel and Brown, Deloitte/Harvard Business Review
VERY HIGHLY RECOMMENDED: http://www.youtube.com/watch?v=B4FPH-Oo1iM
Other people talking about big shifts
messy“They are messy, devious, and reactive, i.e. they fight back when you try to "resolve" them.”
- Tom Ritchie
Complexity:Wicked Problems
Can’t define em, break em down, or tackle them alone.
ExplicitOrganizational
ExplicitCross Functional
Ad HocCross Functional
ExplicitCross Organizational
SpontaneousCross FunctionalTrans-organizational
Need for speed
Com
ple
xit
y
Teams: a broader concept
Work will become less routine. People will "swarm" more often and work solo less. They will work with others with whom they have few links.
Teams will include people outside the control of the enterprise.
Work will be both ad hoc and urgent, requiring dynamic and spontaneous real-time results.
Gartner: http://www.gartner.com/it/page.jsp?id=1416513
Gartner: Changes in the Nature of Work, 2010-2020
A team with a bit of sense and technology can consistently outperform a genius and the world’s most powerful computer
http://blogs.hbr.org/hbr/mcafee/2010/02/like-a-lot-of-people.html
Teams can solve wicked problems.
1. Social Sensitivity2. Even distribution of contributions
plan
execute
review
learnThe way we were
plan
execute
review
learn
plan
execute
review
learnAction ImperativeDO
Learning = Execution
How do we do?
Encourage and support formation and work of ad hoc teams
Maintain ambient awareness Constantly build and leverage existing expertise and
work
Leverage social collaboration
1 fundamental concept
Common Operating Picture
a social collaboration tool that helps groups of people to form, think and act as a team.
Open Text Social Workplace
Social Workplace
• An out of the box application
• Secure and governed
• Integrated with Content Server
• Scalable – 250K+ users
• A great user experience
• Available in the Cloud
• Mobile: iPhone and Blackberry
App, not Platform
People will use it when its
easier to use than not to.
3 Illuminating use cases
Multilateral Organizations
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 27
The G-20 Summit
United Nations Global Sustainability Panel
Commonwealth Secretariat
Young Entrepreneurs
Francophonie
Public service without borders
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 28
Challenges
High level government officials across the globe
What is the latest on the agenda? The paper?
Feedback on feedback from 20 delegates
Limited IT resources
Security matters
Tight timeframes
Solved
Ease of use
3-week deployment
Shared workspaces
Connections to other communities
SecurityCut complexity!
Program continued
Strategic Client Relationships
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 30
Law firms
Consulting Agencies
Advertising and Marketing
Banking
Financial advisors
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 32
ClientWhat’s the status? Where’s the latest? Is anything happening? Did you get my question? I need info right now and its midnight! Who can help me if you’re out? Will the team still have everything for our next project? What if there’s turnover at your company?
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 33
ConsultantBuild customer confidence. Offer excellent, constant service – while maintaining reasonable workloads. Make it as convenient as possible to work with you. Save time! Act in a coordinated fashion, build on last year’s project. Deal gracefully with team transitions.
Solved
Ease of use
3-week deployment
Shared workspaces
Connections to other communities
Security
Constant, convenient Access to identical info.
Information stays in context so team transitions gracefully
Usability means no training needed for customers and light users
Customer can always find out the latest
End of endless email trails
Consistent expectations
High Expectations:
Organizational Effectiveness
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 35
Technology
R&D
Mergers and restructures
government
Military and intelligence
Refocusing
Urgency
Restructuring
Reinventing Identity, purpose, approach
innovation
Easy to find work and expertise
Enables urgent responses to urgent issues
Easy for teams to form and connect
People understand each other and can work together
A community is a common operating picture.
Using Communities
Teams Clients Projects Issues Partners
Copyright © Open Text Corporation 2008 - 2010. All rights reserved. Slide 39
Search + Ambient Awareness
Ensuring Like finds Like
Search
Ambient Awareness
Supports an effective organization
Enables Teams
Hard Problems
Compounding capabilities
FormOrganizeAggregate
Align StakeholdersAmbient AwarenessIdentify Expertise
Capture work, and make it findableResources appear as neededExpert Search, Ambient awareness
IterateDeliberateDeliver
Its MobileFully functional iPhone and Blackberry clients.Secure, encrypted transfers. No resident data.
A new model for Enterprise: Easy
Easy to Buy: Runs in most environments. Integrated with Content Server.
Easy to Own: “Shrink-wrapped”: deploys quickly, minimal configuration, self-provisioned, high adoption, simple upgrades.
Easy to Use: Zero-click, web 2.0 usability. Minimal training, high satisfaction.
Slide 46Copyright © Open Text Corporation 2008 - 2010. All rights reserved.
What could you do, if there were no barriers?
Call me, beep me
Twitter @Deb_Lavoy
On Linked In/Facebook Debra Louison Lavoy
Email: dlavoy@opentext.com
3 minute demo
www.opentext.com/otsw
Creative Collaboration
Connective Collaboration
Compounding Collaboration
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