C9 Comp Pres V Oct2011

www.c9-group.com

www.c9-group.com

Business DevelopmentBusiness Development

Cloud Nine GroupCloud Nine Group

Finance & Finance & AdministrationAdministration

www.c9-group.com

CLOUD NINE MC

C9 ACADEMY C9 COACHING

Management Systems

Automotive Sustainability

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We support multinational companies (and SME’s) during design, implementation and maintenance of usable management systems.

We focus on operational, commercial, safety & environmental risks (risk management).

We have senior experts on board who are specialized in the following standards: ISO9001, ISO14001, OHSAS18001, EN/AS9100, VCA*(*), SQAS, EFQM, ISO22000, ISO27001, ISO28000, ISO31000, ISO26000, ISO16000, IIP,…

Management ConsultancyManagement Systems

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Our team of automotive consultants supports motor-,car- and truck distributors in optimisingtheir performance.

This team also performs (compliance)auditson dealer networks.

Management ConsultancyAutomotive

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Since 2010 we have developed a special FSC support group.

This group helps customers to achieve and maintain their FSC certification. Cloud Nine bvba acts as ‘Group Manager’ in this FSC certification scheme.

Cloud Nine bvba is member of the FSC-company group.

Management ConsultancySustainability

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Coming soon!

Management ConsultancySustainability

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VIBE (audits) Febelgra (CO2 - tool audits)

Management ConsultancySustainability

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We deliver personal coaching services towards employees and (top)management.

We help people to become a better team member.

We help (top)management to developthemselves into top-class professionals

Since 2009 we are certified touse the model.

Coaching

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A business unit of the C9 group providing a premium blended training concept combining the advantages of e-learning and workshops.

C9 Academy is powered byiLearnPro, a state-of-the-art application, which enables usto deliver a secure and stablee-learning solution towardsour customers.

Academy

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Training programs:

ISO9001 ISO14001 OHSAS18001 Internal Audit (ISO19011)

Customer Service Sales & Business Development Leadership (4 days) Basic Project Management Social Media

Academy

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ISO9001

ISO14001

OHSAS18001

ISO19011

Transactional Sales

Academy

E – Learning modules (via iCertPro)

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Some of our customers…

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CLOUD NINE CMS

FRONT OFFICE

CLOUD NINE CMS

BACK OFFICE

CLOUD NINE CMS

CPS

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Since Jan 1st 2009, Cloud Nine took over the management of the Customer Service at Renault Belgium – Luxemburg.

Experienced experts with a passionate FOCUS on RESULTS is the secret of the success of this business unit.

April 2011: foundation of C9 CMS bvba

Customer Management Services

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Front Office

• Treatment of questions related to product/service of our customer.

• First line treatment of complaints (forwarding to Back Office).

• Support of marketing campaigns (outbound).• Transforming questions into LEADS.• Other services related to communication with

customers:• brochures handling;• special projects (ea recall);• Crisis support;• …

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Back Office

• Management of complaints.• Management of budgets.• Negotiation with internal- & external parties (@

customers).• Analyses of data & propose improvement

opportunities towards our customer.

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CPS

CUSTOMER PERCEPTION SURVEY

• Measure customer perception objectively.• Output is usable to set-up action plans

(corrective- and/or pro-active actions) towards:• Sales departments;• Operational departments;• Quality Management (ISO9001);• General Management;• …

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Learning ManagementLearning Management

iLearnProiLearnPro EKPEKP

iCertProiCertPro

E – Learning DevelopmentE – Learning Development

Communication Platform (iWikiPro)Communication Platform (iWikiPro)

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iLearnPro / EKP

Our Learning Management Solutions help you to:

•Manage your trainings•Support your talent management•Use E-learning for all of your users•…

In a stable and extremely user friendly environment.

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Self Paced

½ Time

Personalized

Anywhere

Anytime

Leverage

Cost effective

iLearnPro / EKP

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Does your company wants to qualify partners, subcontractors, free lancers,… because:

you want to decrease your liability; you want to be sure that everyone got the same

information; …

BUT, you do not want to burden your own people too much …

Then iCertPro is the sollution you are looking for!

iCertPro

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iCertPro

CLIENT OVA

SUBCONTRACTOR

Step 01:

PURCHASE

Step 02:

INVITE

Target group y

Target group x

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E – Learning Development

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iWikiPro

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Some of our customers

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Thank you !