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FOCUS OP INSPIRE 2017FOCUS OP INSPIRE 2017
CANON ALS PARTNER VOOR EEN EFFECTIEVE CUSTOMER EXPERIENCE
Richard van LeuvenEuropean Product ManagerCanon Europe N.V.
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DIGITALE TRANSFORMATIE IS EEN ‘JOURNEY’ EN GEEN EINDPUNT
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Digital transformation
Old world• Business silos• Voice• Labour based• Dedicated
assets• Discrete services
New world• Business process
optimisation• Analytics and business
intelligence• Automated office• Multi and omni channel
communication• Customer experience
Social
Cloud
Automation
Mobile
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MensenProcessen
TechnologieMarketing
MensenProcessen
TechnologieBusiness
MensenProcessen
TechnologieOperatie
VERSNIPPERDE VERANTWOORDELIJKHEDEN
Marketing
Communications
Operations
Line of Business
Line of Business
Line of Business
ÉÉN PLATFORM
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Canon Services(Shared Service/Managed Service/Outsourcing)
Cloud(Public/Private)
System Integration(On-premise)
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TREND ON-PREMISE NAAR CLOUD
Cloud
On-premise
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Hosting & Application Management• Hosting services for released
applications• Pan European HP VPC Data Center
France
• 7 * 24 Infrastructure and Application Support for released applications shared with Enterprise Service Desk provided by ONDIT -IRIS
Security• Full secured environment
• Data Center• Infrastructure• Application
• Tested according to Canon Security policies
CANON’S CUSTOMER COMMUNICATIONS SERVICESProcess Management & Control
Manage responseAccess informationDistribute communicationProduce communicationPrepare communicationCollate customer data
Organization
Consumer
EDI XML
PDF XML
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Communication & Processing Services
Social MediaServices
DeliveryServices
Print & MailServices
E-mail & SMSServices @
e-InvoicingServices
ArchiveServices
eXperienceportal
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Public
Multi-tenant
Predefined Functionality
Accessible via Internet
Secure by design(data segregation)
Fully shared resources
PUBLIC VS PRIVATE CLOUD
Private
Single tenant
Configurable Functionality
Secure by design(customer segregation)
Accessible via Internet
Some shared resources
• Central hosting (France) using Canon’s HP-VPC
• Selected In-country hosting (UK, Italy, Germany, Netherlands, Belgium) using HP-VPC
• In-country hosting (Other countries)
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ROADMAP
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Mobile & Omni-Channel
Personalised videos
2017 2018 2019 2020 2021 2022
Data Analytics & Modeling
AI-based communications
(conversational UI)
Campaign-based Marketing
Continuous Marketing &
Intelligent Messaging
WAAROM CANON
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Werk met een partner die wereldwijd vertrouwen geniet, en innovatief en financieel stabiel is.
Toegewijde partner op uw weg naar digitale transformatie.
Bewezen lokale ervaring en expertise in EMEA .
Oplossing wordt geleverd op de manier waaraan u de voorkeur geeft, met de kwaliteit en veiligheid die u verwacht.
Eén partner voor al uw behoeften op het gebied van document-en informatiebeheer.
DANK VOOR UW AANDACHT
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