Chorley Borough Council

My Work

My Account

Presentation by

Paul SudworthSenior Software EngineerJohnathan BarclaySoftware Engineer

Date

11/06/2014

My Work and My Account

Maintenance of street assets is a critical activity for local authorities.

Publishing real-time maintenance schedules on these assets will provide

the public with greater transparency and higher service standards. The

“My Work” application, developed on the Esri platform, provides an

infrastructure that allows the council to capture asset data quickly and

efficiently on tablet devices. The status of maintenance jobs is updated

and reported live to the council website. To deliver operational efficiency,

My Work also delivers a Web-based monitoring tool to aid the

management of these assets, which provides performance information

and drives resource planning. Historical data will be available to allow staff

to suggest working practice improvements.

My Account allows customers to log “Ad Hoc” maintenance issues online

via the Council website

My Work – The Challenge

• Move from paper to digital

• Find out what we own and where it is!

• Transparency

• Customer Service

• Efficiency

My Work -

• Datasets stored in ArcSDE

• Published out via ArcGIS server

• Application built using ArcGIS Javascript API accesed

via Browser

• Tablet devices used by teams

• Teams can see their daily and overdue scheduled work

My Work

• User opens up My Work on device

• Choose Task Force, then the Home Page

• Team Leader then chooses type of work to be done

• Work grouped by Parish, Street, Asset

• Work done on asset recorded. Changes Saved

• Dataset updated

My Account

• Customer Portal

• A way of allowing members of the public to log Service

Requests

• Customers can monitor their case history and progress

of their calls

• Developed in house, with integration to ArcGIS

Javascript API to record geographical location of

incidents

My Account

• Show assets that CBC responsible for, and allow

customer to log a request only on these assets

• Shows the Maintenance information to the customer

• Shows any open case relating to that asset

• Allows them to log a request against an asset to

report an incident.

Summary

• We know where things are!

• Customers and officers can see what we should be

doing and when

• Better management of routes and work- ESRI

ROUTING SOFTWARE??

• Reporting tools enable managers to see how efficiently

staff are performing

• Identify areas of improvement

THANK YOU

FOR

LISTENING!

www.chorley.gov.uk