Citrix Synergy 2014 - Syn230 Building successful clouds based on citrix consulting methodology

SYN230 Building successful clouds based on Citrix Consulting methodology

Priyadarshan KetkarSr. Cloud Architect, Worldwide Cloud Services

Business, Technical and Operation Success for the Cloud

© 2014 Citrix. Confidential.2

Tweet about this session with hashtag #SYN230 and #citrixsynergy

© 2014 Citrix. Confidential.3

About Priya

Worldwide Cloud Services team

Go-To-Market and cloud strategy since 2008.

Previously, Savvis Symphony VPDC

Connect on www.linkedin.com/in/priyaketkar

Twitter @cloudmight

© 2014 Citrix. Confidential.4

250+ Large Scale

Production CloudsIn Deployment

Production siteswith over

40,000+Servers per Region

Service Providers | Telcos

Web 2.0

Enterprise | Education | Government

© 2014 Citrix. Confidential.5

Citrix Consulting Services Methodology

2Assess

4Deploy

3Design

5Monitor1Define

Are you ready to Launch?Cloud Architecture Lifecycle – The Bigger Picture

© 2014 Citrix. Confidential.7

Architecture Lifecycle

Sustain

Architect Implement

I quattro libri dell'architettura, Andrea Palladio

DeployComputeNetworkStorageApplications

Capacity

Availability Scalability

Performance Security

Cloud Services

Design

© 2014 Citrix. Confidential.8

Sample Cloud Services

Internally Hosted“On premise”

SpecializedWorkloads

GeneralWorkloads

“Off-premise”Externally Hosted

CustomerPoint Of View

“Cloud-era”

“BootStrapped”

“Custom”

“Traditional”

Private IaaS, STaaS, Any-Any

Public IaaS, STaaS, Any-Any

Daa

S

WebScale

Bare Metal

Saa

S

Paa

S

Des

ktop

s

App

s

Paa

S

Bare Metal

WebScale

© 2014 Citrix. Confidential.9

Success LayersBusiness, Technology and Operations Layers

Time

ResourcesGuidance

Handoff

Operations

Technology

Business

© 2014 Citrix. Confidential.10

Business LayerFocus on Business Goals / Objectives / Use Cases

Resources

Time

Cloud Services Accounts

Self Service

Monetization

Service Catalog Integrations

© 2014 Citrix. Confidential.11

Business Layer Best Practices

• Three to Five Customer Value goals -> use cases

• Involve customers early in Beta program

• Design back office integrations early

• Phased approach to Implementation

• Do not create dependencies based on product futures/roadmap

• Have a plan for running on your ownBusiness

𝛽

© 2014 Citrix. Confidential.12

Technology LayerTransforming from Infrastructure to On-Demand Cloud services

Time

Resources

DeliveryAccess

Abstraction Automation

Control

Infrastructure

© 2014 Citrix. Confidential.13

Technology Layer Best Practices

• Infrastructure design to support workload types

• Migration tools

• Be realistic in Infrastructure requirements, use vendor validated design

• Simple Infrastructure based on capacity pods.

• Loose coupling to legacy back office systems

• Monitoring and Management requirements are clearly articulated to Operations team

Technology

© 2014 Citrix. Confidential.14

Operations LayerFocus on Autonomic Operations

Time

Resources

Support

MonitoringMeasurement

NOC Maintenance

Ops-as-a-Svc

© 2014 Citrix. Confidential.15

Operations Layer Best Practices

• Ensure smooth operations transition

• Provide integrated view of cloud with legacy

• Conduct training and review operations procedures

• Invest in utilities and scripts development for “autonomic” operations

• Services level agreements are realistic

• Operations as a Service to increases customer visibility into their cloud resources

Operations

© 2014 Citrix. Confidential.16

Example Cloud Success Deliverables

BusinessService DescriptionService CatalogPriceBookOn-Boarding processBilling ReportsUser Documentation

TechnologyCloud AutomationInfrastructure DesignAD IntegrationBilling feedOS TemplatesScheduling services

OperationsNOC DashboardEscalation ProcessManagement AlertsCloud Tenant EventsMonitoringInstrumentationMaintenance

Identify Milestones List Criteria Scorecard Identify

Deliverables Assign

© 2014 Citrix. Confidential.17

Cloud Solution – Delivery Model - Business

Business

Operations

Technology

ServiceCatalog

CloudAutomation

PriceBook

InfrastructureDesign

ServiceDescription

Operations Plan

Business Goals

Billing

User Docs

O/S Templates

Telemetry &Instrumentation

Supportprocess

InstallMonitors

HealthChecks

Define Assess Design Deploy Monitor

NOCIntegrationDeploy

Infrastructure

© 2014 Citrix. Confidential.18

Cloud Solution – Delivery Model - Technology

Business

Operations

Technology

ServiceCatalog

CloudAutomation

PriceBook

InfrastructureDesign

ServiceDescription

Operations Plan

Business Goals

Billing

User Docs

O/S Templates

Telemetry &Instrumentation

Supportprocess

Define Assess Design Deploy Monitor

DeployInfrastructure

© 2014 Citrix. Confidential.19

Cloud Solution – Delivery Model - Operations

Business

Operations

Technology

ServiceCatalog

CloudAutomation

PriceBook

InfrastructureDesign

ServiceDescription

Operations Plan

Business Goals

Billing

User Docs

O/S Templates

Telemetry &Instrumentation

Supportprocess

Define Assess Design Deploy Monitor

DeployInfrastructure

InstallMonitors

NOCIntegration

HealthChecks

Citrix Services

© 2014 Citrix. Confidential.21

Citrix Cloud Services – End-To-End

Cloud Training

CSA - Cloud Strategy

AssessmentCloudPlatform Implementation

CloudPortal Implementation

MigrationServices

CIA - Cloud Infrastructure Assessment Product

Support*

CAD – Cloud Architecture

Design

CHC - Cloud Health Check

CLR- Cloud Launch

Readiness

* Technical Relationship Management (TRM) post rollout available through Citrix Technical Support

Define Assess Design Deploy Monitor

© 2014 Citrix. Confidential.22

Session SummaryKey Takeaways

Consistent methodology delivers successful clouds.

Staking the Cloud services is key.

Layers enable focus and prioritization.

Work with subject matter experts / partners when facing unexpected situations.

Further Resources– Contact: priyadarshan.ketkar@citrix.com– Talk to Citrix cloud customers– Citrix blogs

© 2014 Citrix. Confidential.23

Questions? In the room / Online

© 2014 Citrix. Confidential.24

Before you leave…

Recommended related breakout sessions• SYN122: Moving Australian National Research into the Cloud (Univ. of Melbourne)• SYN235: Supporting Graphical Software in a Cloud Environment (Univ. of Sao Paolo)

Conference surveys are available online at www.citrixsynergy.com starting Thursday, May 8 at 9:00 a.m. • Provide your feedback by 6:00 p.m. that day to be entered to win one of many prizes

Download presentations starting Monday, May 19 from the My Event Planning tool

© 2014 Citrix. Confidential.25

Please Attend Additional Cloud Platform SessionsDate Time Session Title Speaker(s) Location

5/7 4:30pm SYN232 Building a Standardized Cloud Architecture and Self-Service Portal with Ease (NetApp) NetApp: David La Motta 304C

5/8

9:30am SYN227 Architecting Your Private Cloud Infrastructure for Speed & Agility with CloudPlatform Solutions (SSI)

Tom Davies, Marc Trouard-RiolleSSI: Rich Wein, Sean Dennin Ballroom A

10:30am SYN111 From the Field: Autodesk’s Journey Towards Private Cloud Computing with Citrix CloudPlatform (Autodesk)

Shannon WilliamsAutodesk: Jason Smathers Ballroom D

11:30am SYN229 What’s New in Citrix CloudPortal Business Manager Jie Feng, Kailas Jawadekar 304C

2:30pm SYN226 Leveraging public cloud infrastructure to flex and grow XenApp and XenDesktop deployments

Orestes Melgarejo, Joe Vaccaro, Kedar Poduri Ballroom B

2:30pm SYN122 Moving Australian National Research into the Cloud (Univ. of Melbourne) UoM: Nick Golovachenko 304C

3:30pm SYN263 What's New in Citrix XenServer: Graphics Performance, Scalability and More! David Cottingham, Ken Lee 304A

4:30pm SYN235 Supporting Graphical Software in a Cloud Environment (Univ. of Sao Paolo) USP: Cyrano Rizzo 304A

Work better. Live better.