Confluence at NASA: Where No Wiki Has Gone Before - Atlassian Summit 2010

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Where No Wiki Has Gone Before

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•Nick Smith• Information Manager

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Where No Wiki Has Gone Before

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•Nick Smith• Information Manager

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Ares Preliminary

Design Review (PDR)

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Importance

• Rigorous

• Funding

• Safety

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People

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People

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People

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People

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People

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People

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People

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Data

• ~75 documents, 2 weeks

• Logistical information

• Diverse review team

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Challenges

• Coordination

• Technical bottlenecks

• Lots of changes

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Our Role

• Not System Administrators

• Space Admins

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Our Solution

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Design Train Tweak

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2020

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• Surveys

• Overwhelmingly positive

• Huge success

Results

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Top Ten Things We Learned

•10. Avoid chaos.

•9. A wiki is just a tool.

•8. Trust is the most important thing in a wiki.

•7. Empower the user.

•6. Put wikis in their terms.

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•5. Tutor your users.

•4. Every team needs a fluent wiki whisperer.

•3. ???

•2. ???

•1. ???

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#3Get away from the computer.

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Go talk to people.

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If you have the ideas you can do a lot without machinery. Once you have those ideas, the machinery starts working for you...

Most ideas you can do pretty darn well with a stick in the sand.

Alan Kay, American computer scientist

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Make a plan.

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Header

Footer

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#3Get away from the computer.

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#2Shoot for Star Wars.

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Great wikis balancestory and spectacle.

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#2Shoot for Star Wars.

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#1KISS Confluence.

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People like simple tools.

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People like simple tools.use

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#1KISS Confluence.

#2Shoot for Star Wars.

#3Get away from the computer.

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Questions?Why did you have to train your users?

Arenʼt wikis, by nature, unplanned/spontaneous?

If a wiki has to be designed, doesnʼt that mean itʼs already too complex?

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53Slide  Credit:  Garr  Reynolds  Image  Credit:  Ryota  Mori

Jake Shimabukuro

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Website: freedomis.comBlogs: blogs.freedomis.com

Twitter: @freedomis

Nick SmithNick.Smith@freedomis.com

Twiter: @nsmithfreedom

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