Copy As Interface | Erika Hall | Web 2.0 Expo

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Copy as Interface

Erika Hall, Mule Design Studio, San FranciscoWeb 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Word Of The Day:

caveat

Copy as Interface Web 2.0 Expo, April 23, 2008

Whither the future of interface?

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Voguing with information?

Minority Report (2002)

Copy as Interface Web 2.0 Expo, April 23, 2008

We’re getting there

Copy as Interface Web 2.0 Expo, April 23, 2008

Then there is this thing.

iPhone (2007)

Copy as Interface Web 2.0 Expo, April 23, 2008

People will want to access your application in new ways.

Nabaztag (2007)

Copy as Interface Web 2.0 Expo, April 23, 2008

What does this mean for applications?

Copy as Interface Web 2.0 Expo, April 23, 2008

“People rarely read Web pages word by word; instead, they scan the page.”

—Jakob Nielsen, 1997

Copy as Interface Web 2.0 Expo, April 23, 2008

“People don’t read on the Web.”

Copy as Interface Web 2.0 Expo, April 23, 2008

Idiocracy (2006)

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

http://www.iwantptv.com/images/tivo/Tivo_Suggestions.jpg

Photo: Steve Garfield

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

It’s good to know when to cede control.

Copy as Interface Web 2.0 Expo, April 23, 2008

What is Web 2.0 Writing?

Copy as Interface Web 2.0 Expo, April 23, 2008

We aren’t writing, we are speaking in text.

Copy as Interface Web 2.0 Expo, April 23, 2008

“Orality knits persons together into community.”

—Walter Ong, 1982

Copy as Interface Web 2.0 Expo, April 23, 2008

Oral Culture Literacy SecondaryOrality

Copy as Interface Web 2.0 Expo, April 23, 2008

“Tell me, O muse, of that ingenious

hero who travelled far and wideafter he had

sacked the famous town of Troy.”

“ M Y D E A R A N D HONORED FRIEND: I have often been desirous of writing to thee, but could not be reconciled to the thought that the letter might fall into the hands of the British, lest some printer or busy-body should publish some part of the contents, and give our friend pain, and myself censure.

“O Hai Sign up now.”

Copy as Interface Web 2.0 Expo, April 23, 2008

Web 2.0 language is simple,conversational, specific, and direct.

Copy as Interface Web 2.0 Expo, April 23, 2008

How do users benefit?

photo by Marxpix

Copy as Interface Web 2.0 Expo, April 23, 2008

How will YOU benefit?

photo by Wirehead

Copy as Interface Web 2.0 Expo, April 23, 2008

How copy functions in the interface:• salutation• orientation & navigation• action• (situations requiring) service

Copy as Interface Web 2.0 Expo, April 23, 2008

Salutation!

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

clearforest.com

Copy as Interface Web 2.0 Expo, April 23, 2008

clearforest.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

schoolofeverything.com

Copy as Interface Web 2.0 Expo, April 23, 2008

schoolofeverything.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Orientation & Navigation

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Phishing

Copy as Interface Web 2.0 Expo, April 23, 2008

Phishing

e

Copy as Interface Web 2.0 Expo, April 23, 2008

hulu.com

Copy as Interface Web 2.0 Expo, April 23, 2008

hulu.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

“Short words are best and the old words when short are best of all.”

— Winston Churchill

Copy as Interface Web 2.0 Expo, April 23, 2008

Action

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

eharmony.com

Copy as Interface Web 2.0 Expo, April 23, 2008

eharmony.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Service

Copy as Interface Web 2.0 Expo, April 23, 2008

mint.com

Copy as Interface Web 2.0 Expo, April 23, 2008

mint.com

Copy as Interface Web 2.0 Expo, April 23, 2008

flickr.com

Copy as Interface Web 2.0 Expo, April 23, 2008

flickr.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

etsy.com

Copy as Interface Web 2.0 Expo, April 23, 2008

apple.com

Copy as Interface Web 2.0 Expo, April 23, 2008

microsoft.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

5 ways to get words right:• Be authentic.

• Be engaging.

• Be specific.

• Be appropriate.

• Be polite.

Copy as Interface Web 2.0 Expo, April 23, 2008

Be Authentic.

Copy as Interface Web 2.0 Expo, April 23, 2008

twitter.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

“The great enemy of clear language is insincerity. When there is a gap between one’s real and one’s declared aims, one turns, as it were, instinctively to long words and exhausted idioms, like a cuttlefish squirting out ink.”

—George Orwell

Copy as Interface Web 2.0 Expo, April 23, 2008

Be Engaging.

Copy as Interface Web 2.0 Expo, April 23, 2008

virgin-atlantic.com

Copy as Interface Web 2.0 Expo, April 23, 2008

virgin-atlantic.com

Copy as Interface Web 2.0 Expo, April 23, 2008

citibank.com

Copy as Interface Web 2.0 Expo, April 23, 2008

citibank.com

Copy as Interface Web 2.0 Expo, April 23, 2008

pownce.com

Copy as Interface Web 2.0 Expo, April 23, 2008

pownce.com

Copy as Interface Web 2.0 Expo, April 23, 2008

pownce.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Be Specific.

Copy as Interface Web 2.0 Expo, April 23, 2008

gettyimages.com

Copy as Interface Web 2.0 Expo, April 23, 2008

gettyimages.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Copy as Interface Web 2.0 Expo, April 23, 2008

etsy.com

Copy as Interface Web 2.0 Expo, April 23, 2008

etsy.com

Copy as Interface Web 2.0 Expo, April 23, 2008

emusic.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Be Appropriate.

Copy as Interface Web 2.0 Expo, April 23, 2008

“Where’s My Stuff?”

amazon.com

Copy as Interface Web 2.0 Expo, April 23, 2008

irs.gov

Copy as Interface Web 2.0 Expo, April 23, 2008

flickr.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Be Polite.

Copy as Interface Web 2.0 Expo, April 23, 2008

feedburner.com

Copy as Interface Web 2.0 Expo, April 23, 2008

feedburner.com

Copy as Interface Web 2.0 Expo, April 23, 2008

subtraction.com

Copy as Interface Web 2.0 Expo, April 23, 2008

subtraction.com

Copy as Interface Web 2.0 Expo, April 23, 2008

particletree.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Add a picture of a screw-up here.

—Erika

Copy as Interface Web 2.0 Expo, April 23, 2008

7 Kinds of Bad

Inconsistent

Presumptuous

Unnatural

Vague

(Too) Clever

Rude

Oblivious

Copy as Interface Web 2.0 Expo, April 23, 2008

Vague!

Basecamp

Copy as Interface Web 2.0 Expo, April 23, 2008

Vague!

Basecamp

Copy as Interface Web 2.0 Expo, April 23, 2008

Vague!

Copy as Interface Web 2.0 Expo, April 23, 2008

Unnatural!

bofa.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Unnatural!

bofa.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Don’t be too clever.

Copy as Interface Web 2.0 Expo, April 23, 2008

“Murder your darlings.”— Sir Arthur Quiller-Couch, Cambridge Lecturer

(among other things)

Copy as Interface Web 2.0 Expo, April 23, 2008

Don’t be rude.

photo by Gil Jimenez

Copy as Interface Web 2.0 Expo, April 23, 2008

Rude!

myspace.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Don’t be oblivious .

Copy as Interface Web 2.0 Expo, April 23, 2008

cnn.com

Copy as Interface Web 2.0 Expo, April 23, 2008

cnn.com

Copy as Interface Web 2.0 Expo, April 23, 2008

cnn.com

Copy as Interface Web 2.0 Expo, April 23, 2008

cnn.com

Copy as Interface Web 2.0 Expo, April 23, 2008

facebook.com

Copy as Interface Web 2.0 Expo, April 23, 2008

facebook.com

Copy as Interface Web 2.0 Expo, April 23, 2008

Don’t be inconsistent.

Copy as Interface Web 2.0 Expo, April 23, 2008

ebay.com

Inconsistent!

Copy as Interface Web 2.0 Expo, April 23, 2008

ebay.com

Inconsistent!

Copy as Interface Web 2.0 Expo, April 23, 2008

Don’t be presumptuous.

Don’t be presumptuous.

Copy as Interface Web 2.0 Expo, April 23, 2008

Presumptuous!

usatoday.com

Copy as Interface Web 2.0 Expo, April 23, 2008

americanexpress.com

Seriously?

Copy as Interface Web 2.0 Expo, April 23, 2008

You will still need designers.

Copy as Interface Web 2.0 Expo, April 23, 2008

Getting Real37Signals

Copy as Interface Web 2.0 Expo, April 23, 2008

KTHXBAI!

erika@muledesign.com

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