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How can Remote Workers and Distributed Teams Collaborate Effectively?
Peter SmitFounder – Collabogence Inc
October 30th, 2015
Cisco Confidential 2© 2013-2014 Cisco and/or its affiliates. All rights reserved.
IntroductionPolling questionsRobyn Bews – Executive Director at Workshift CanadaKate North – Vice President at PlaceValueTami Newcombe – Area VP, US Commercial West at CiscoSummaryQ & A
Cisco Confidential 3© 2013-2014 Cisco and/or its affiliates. All rights reserved.
An important element in Collaboration measurement
Individualwork
Highly collaborative
workFull-time
Single project focus
5 to 10 projectssimultaneously
All team members in one place
Team members “all over the place”
Cisco Confidential 4© 2013-2014 Cisco and/or its affiliates. All rights reserved.
An important element in Collaboration measurement
Individualwork
Highly collaborative
workFull-time
Single project focus
5 to 10 projectssimultaneously
All team members in one place
Team members “all over the place”
Driving toward technology dependency
Cisco Confidential 5© 2013-2014 Cisco and/or its affiliates. All rights reserved.
So where do our technology tools fit in the collaboration map?
Communication
Social
Sharing“Info push”
Search“Info pull”
Cisco Confidential 6© 2013-2014 Cisco and/or its affiliates. All rights reserved.
So where do our technology tools fit in the collaboration map?
Communication
Social
Sharing“Info push”
Search“Info pull”
E-mail & telephoneInstant MessagingWeb-conferencing
Cisco Confidential 7© 2013-2014 Cisco and/or its affiliates. All rights reserved.
So where do our technology tools fit in the collaboration map?
Communication
Social
Sharing“Info push”
Search“Info pull”
E-mail & telephoneInstant MessagingWeb-conferencing
Water coolerSocial/community
Enterprise searchRepositoryEmailSocialProject mgmtCRM
EmailRepositorySocialProject MgmtCRM
Cisco Confidential 8© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Who is here today?(which functions are represented?)
☐ Human Resources☐ Workplace Strategy☐ Corporate Real Estate☐ Workplace Strategy☐ Information Technology☐ Business Champion or other
Cisco Confidential 9© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Where is your organization on the road of remote work and distributed teams ?
☐ Have formal program in place with policies and infrastructure☐ Planning to put a formal program in place during next year ☐ Left up to individual departments or business units☐ Have no plans
Cisco Confidential 10© 2013-2014 Cisco and/or its affiliates. All rights reserved.
What percentage of your organization currently regularly works remotely ? (At least 2 days per week)
☐ 0 to 20%☐ 20 to 40%☐ 40 to 60%☐ 60 to 80%☐ 80 to 100%
Cisco Confidential 11© 2013-2014 Cisco and/or its affiliates. All rights reserved.
What support is required in order to improve the collaborative performance of your remote workers and distributed teams ?
☐ Business Case☐ Training☐ Executive Champion ☐ Technology Tools
Cisco Confidential 12© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Robyn Bews – Executive Director of Workshift Canada
Cisco Confidential 13© 2013-2014 Cisco and/or its affiliates. All rights reserved.
@WORKshift@robynbews
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1. Reinforce the trends: evolve or die?2. Get beyond the rhetoric – new Canadian
research!3. Introducing a “game changer”
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“There are few opportunities available to companies that can have
this level of impact on engaging talent in a meaningful way.”
- Mat Stone, Stone-Olafson
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• Canadian-born not-for-profit dedicated to workplace transformation
• Building the ecosystem to simplify what was complex- “cracking the code”
WORKshiftTM
• Conduit, connector, catalyst for those wanting to adopt new ways of working
• Our vision is to accelerate the transformation of workplaces to improve lives, cities and organizational effectiveness
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SITE AUDITFINDINGS
Thank Y u
@WORKshift
Thank Y u
Full research and infographic available at:
www.workshiftcanada.com/thefutureofwork
Thank you
Cisco Confidential 43© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Kate North – Vice President of PlaceValue
Cisco Confidential 44© 2013-2014 Cisco and/or its affiliates. All rights reserved.10EnsuringSuccessfulVirtual Collaboration Kate North
“ ”Work is not
SOMERWHERE WE GO,
-Frank Becker
It’s SOMETHING WE DO
Cisco Confidential 46© 2013-2014 Cisco and/or its affiliates. All rights reserved.
requires a new way of working
Cisco Confidential 47© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Competing for the FutureInnovation depends upon
Collaboration• to connect people to people• to connect people with ideas• generate new ideas
F2F and Virtually
Cisco Confidential 48© 2013-2014 Cisco and/or its affiliates. All rights reserved.
“Innovation–
-Malcolm Gladwell
the heart of the knowledge economy, is fundamentally social”
collaborate to innovate
Photo source: Steelcase
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Building personal relationships and social networks through:• Greater informality• Supporting fortuitous
encounters• Focus on team
performance
innovation starts with the sharing of ideas
Photo source: Steelcase
Cisco Confidential 50© 2013-2014 Cisco and/or its affiliates. All rights reserved.1 don’t make assumptions…it’s a new skill
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Assess & Train EVERYONE
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resource: www.wrike.com
What does good look like?
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Cisco Confidential 55© 2013-2014 Cisco and/or its affiliates. All rights reserved.2create team norms & protocols
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Culture based on
Trust
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review work process & practices
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Cisco Confidential 60© 2013-2014 Cisco and/or its affiliates. All rights reserved.4 master your work tools
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What?
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Master the Art of Virtual Meetings
Cisco Confidential 63© 2013-2014 Cisco and/or its affiliates. All rights reserved.5 make the invisible, visible
Cisco Confidential 64© 2013-2014 Cisco and/or its affiliates. All rights reserved. Photo source: Haworth
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Cisco Confidential 66© 2013-2014 Cisco and/or its affiliates. All rights reserved.6 track progress
Cisco Confidential 67© 2013-2014 Cisco and/or its affiliates. All rights reserved.PURUS Technologies Inc ™ All Rights Reserved6
7
Cisco Confidential 68© 2013-2014 Cisco and/or its affiliates. All rights reserved.7make f2f time count
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Photo source: Kayhan International
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Cisco Confidential 71© 2013-2014 Cisco and/or its affiliates. All rights reserved.8address bad behaviors quickly
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What?
Cisco Confidential 73© 2013-2014 Cisco and/or its affiliates. All rights reserved.9 have fun…get creative
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Photo source: https://leaderchat
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e!
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Achieve, Recognize…..and THRIVE!
…and let them thrive!
http://www.digneconsult.com
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www.e-work.comPromo code: Cisco2015
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Thank you!Kate NorthVP, Workplace InnovationPlaceValueknorth@placevalue.com312 720 1858
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Tami Newcombe – Area Vice President of Commercial West at Cisco
80© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Tami Newcombe, Area Vice President, Cisco Systems
Transforming TeamworkCollaboration Through the Experience of a Sales VP
Cisco Confidential 81© 2013-2014 Cisco and/or its affiliates. All rights reserved.
People working together can achieve extraordinary
things
Weekly Sales Forecast
Connecting Customers with Experts
Acquiring Talent
Creating Culture
Engaging Customer Executives
Cisco Confidential 87© 2013-2014 Cisco and/or its affiliates. All rights reserved.
Collaboration is a Journey
Start Small
Executive Champions
Process-Culture-Value
Adoption Contests
Metrics
Cisco Confidential 89© 2013-2014 Cisco and/or its affiliates. All rights reserved.
The bases which need to be covered
in pursuit of improved collaboration
for your remote workers and
distributed teams:
Assessment and Analysis Business Case
Information Governance & Access Technology tools
Work configuration (including space) Org Learning & Development
Social/ Community Measurement and adjustment
Summary:
Q & APeter Smit - peter@collabogence.com
Robyn Bews – rbews@calgaryeconomicdevelopment.com
Kate North – knorth@placevalue.com
Tami Newcombe - tnewcomb@cisco.com
Research project: Interested in knowing your “Collaborator Type” and how you compare to others?Go to www.themindsuite.com/survey and ender code: VSH476 (20 minute assessment – your profile will be sent to you upon completion of the research)
October 30th, 2015
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