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The Data Driven Government Framework
The 4 Pillars of
Successful
Government
Thom Robbins, Socrata (@trobbins)
Agenda
1. Open Data – Quick Review
2. Introduction to the Data-driven government framework (DDGF)
3. The 4 Pillars of open data value
4. Q & A
The Open Data Opportunity
The 4 Pillars of ValueData-driven government framework
Data Driven
Decision Making
Operational
Efficiency
Citizen
Experience
Economic
Impact
Stories of InnovationIdeas in practice
The First Pillar of ValueCitizen Experience
“Forward thinking
governments deliver high-
quality user experiences
that live up to modern
consumer standards.“
Socrata Open Data Value Framework
Engaging Citizens with Self ServiceExplore San Francisco 311
Understanding The Budget ProcessMontgomery County Budget Explorer
San Francisco Restaurant Inspection DataIn the hands of millions of people
The Second Pillar of ValueData-Driven Decision Making
“Improving governance
or simply the way government
works is one of the key
strategies enabled
by open data.”
Socrata Open Data Value Framework
New York City – Mayor’s Geek Squad
“With nothing grander than public data, the Case of the Grease-Clogged
Sewers was solved.”
Using data to solve urban problems more efficiently
Edmonton, Canada – 360 Degree Citizen Service
How quickly are potholes filled?
There is a dashboard for that.
Transparent, data-driven decisions
The Third Pillar of ValueEconomic Impact
“Open Data is making
a measurable difference
in contributing jobs, consumer
spending and tax revenues
to local economies.”
Socrata Open Data Value Framework
Built On Open DataThe Porch.com Story
200 employees in a one year and growing. Raised $33 million
in funding and now had data about 120 million home projects!
Built On Open DataThe SiteComlpi Story
Real Estate focused tech firm ranks #1 among fastest-growing
NYC Software Companies, grows revenue by over 1500%
from 2010-2013
The 4 Pillars of ValueOperational Efficiency
“Through consolidation
and re-use of IT assets,
increased self-service access
to information, and a reduced
system maintenance burden,
government organizations can
save millions in technology
and staff costs. “
Socrata Open Data Value Framework
What’s the benefit?
“States with transparent websites
often realized significant financial
returns on their investment. The
savings coming in forms big and small
- more efficient government
administration, more competitive
bidding for public project and less staff
time spent on information requests, to
name just a few - and can add up to
many millions of dollars.”
Negotiating contracts and increasing competition
Texas was able to renegotiate its copier machine lease to save $33 million over three years. The state was also able to negotiate prison food
Increased competition, partially resulting from the launch of Florida’s contract database, has allowed the state to re-procure and re-negotiate contracts
at lower costs, saving $3.2 million between October 2012 and June 2013.4
Identifying and eliminating inefficient spending
In Texas, the comptroller’s office used its transparency website over the first two years it was launched to save $4.8 million from more efficient
administration. For example, the office avoided spending $328,000 on a new mail sorter by instead setting up separate post office boxes to receive
different types of mail.
Once South Dakota’s new transparency website was launched, an emboldened reporter requested additional information on subsidies that led
legislators to save about $19 million per year by eliminating redundancies in their economic development program.
Reducing costly information requests
Mississippi estimates that every information request fulfilled by its transparency website rather than by a state employee saves the state between $750
and $1,000 in staff time.
Massachusetts’ procurement website has saved the state $3 million by eliminating paper, postage and printing costs associated with information
requests by state agencies and paperwork from vendors. Massachusetts has also saved money by reducing staff time for public records management,
retention, provision, archiving and destruction.
South Carolina open records requests initially dropped by two-thirds after the creation of its transparency website, reducing staff time and saving an
estimated tens of thousands of dollars.
Transparency websites are important and useful to residents
New York’s transparency website has recorded 2 million visits since its launch in June 2008.
Florida’s online checkbook for contracts has recorded 282,000 visits from 88,000 users since its launch in June 2012. The number of page views totals 5.5
million.
Mississippi’s transparency website recorded more than 16,000 hits per month in 2013—a large increase from 8,000 hits per month in 2012.
In 2013, users accessed Washington’s checkbook tool over 80,000 times, and ran approximately half a million reports.
Show me the benefits! (PERG 2014)
Saving $1/2 Million Through Open DataThe Oregon Secretary of State story
• Used data.oregon.gov to create
a searchable interactive database of
trademarks
• Avoided an Oracle-based application,
estimated at $500,000
• Increased reach by 7x
• Reduced staff time by ¼ with self
service
Efficiency through Access to Real-Time Transit DataLesson Learned by San Francisco
The 4 Pillars of ValueData-driven government framework
Data Driven
Decision Making
Operational
Efficiency
Citizen
Experience
Economic
Impact
Data Driven Government FrameworkActualizing the Benefits
Citizen Experience Data-Driven Decision Making Operational Efficiency Economic Impact
Citizen participation in
government decisions
Systematic approach to tracking
and defining goals
Consolidation and re-use of apps,
data and services
Ability to deliver reduced data
transaction costs to businesses
User friendly digital services on
web, mobile and machine to
machine interfaces
Interactive public dashboard to
show performance data
Retirement of ageing systems,
and the ability to scale programs
more easily
Embrace “catalyst” role in the
emerging data economy; help in
incubating civic startups
Government services via location
aware mobile-apps
Data visualization and employee
facing analytics app to extract
insights
Reduction of labor intensive
information requests through self
service tools
Access to data that supports
academic research, driving new
discoveries
Integration with consumer web
services like Google Maps, Yelp,
and Zillow
Sophisticated data collection
capabilities including
crowdsourcing and social
networks
Economies of scale through
outsourced data storagePublic private data exchanges
Active promotion of data
transparency efforts
De-siloed system and centralized
web based-based access to data
Shift from custom-build system
and databases to service-
oriented-architecture (SOA)
Cross-department and inter-
governmental data federation
OUTCOME DIMENSIONS
DEF
ININ
G A
CT
IVIT
IES
Next Steps
Complete Poll
Download the Data-driven government framework Whitepaper
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