Discover the Power of Cultural Integration: How to Integrate Culturally Diverse Employees

THE WEBINAR WILL BE BEGINNING SHORTLYTHE WEBINAR WILL BE BEGINNING SHORTLY

with Marni Johnson, Owner, Workplace Communication & Diversity, Inc.Thursday, July 7th, 2011 from 12 pm to 12:30 pm EDT

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Discover the Power of Cultural Integration

Designed for Drake International By:

Marni Johnsonwww.trainingfordiversity.commjwts@rogers.com905-403-9994

WCD Workplace Communication & Diversity Inc.

Outcomes of Today’s Webinar

1. Understand how culture impacts communication2. Learn the influence of “hierarchy” on business

decisions

3. Recognize the need for “cultural fluency”

4. Discuss Hofestede’s Five Dimensions of Culture5. Review tips for integrating culturally diverse employees

into your workplace

What is culture?

What is Culture?

Culture is an ever-evolving system of shared patterns that consciously and subconsciously shapes and re-shapes human behaviour and perceptions.

Through culture people assign meaning to natural and social phenomena.

They VALIDATE what they believe is legitimate and REJECT what does not fit into prescribed norms.

Culture

Culture Shock

To have INTEGRATION, we need

“CULTURAL FLUENCY”

We All Need “Cultural Fluency”

ANTICIPATION•Be open to unexpected interactions

•Resist stereotyping

We All Need “Cultural Fluency”

EMPATHY•Imagine yourself in the cultural shoes of others

•Tolerance of ambiguity

We All Need “Cultural Fluency”

RESPECT FOR DIFFERENCES•The ability to adapt your own behaviour and acquire new knowledge quickly

Cultural Sources of Misunderstandings

We all view the world through our own cultural lenses.

Cultural Sources of Misunderstandings

“I need my employees to be proactive.....to see what

problems need to be solved and come to me with ideas.”

- HR Director

Cultural Sources of Misunderstandings

- From: “You’re Hired...Now What?” by Lynda Goldman

“Isn’t my boss being paid to make decisions and figure out how to do things? Why is she putting the responsibility on me? My job is

to do what my boss tells me to do.”

Negotiation Persuasion Concept of Time

Emotional Responses Self-Promotion Respect

Initiative Relationship Between Men & Women

Status

Sense of Accomplishment

Teamwork Career Management

Body Language Reporting Relationship Hierarchy

Competition vs. Cooperation

Direct vs. Indirect Collective vs. Individualistic

Decision-Making

Independent:•Make more individual decisions•Take more initiative•Expect to provide input and challenge the boss when required

Interdependent:•Consensus for group decisions•Focus on group goals•Don’t disagree with the decision made by the boss

Hofstede’s Five Dimensions of Culture

1. Power distance

2. Individualism or collectivism

3. Masculinity Index

4. Uncertainty avoidance (high or low)

5. Long-term orientation (vs. short-term)

1. Power Distance

2. Individualism vs. Collectivism

Individualism – take care of oneself; seek clarity, get directly to the point

Collectivism – harmony and loyalty, avoid confrontation

3. Masculinity Index

High masculinity scores are found in countries where men are expected to be tough, assertive and strong. Women have different professions than men.

In low masculinity countries women and men are working together equally across professions.

4. Uncertainty Avoidance

The degree of comfort one has with ambiguous or risky situations vs. situations in which the outcome is assured.

Example: Japan

5. Long-term Orientation vs. Short-term Orientation

Long-term – make sacrifices for long-term goals

Short-term – value the present, efforts produce quick results

Tips for Integrating Culturally Diverse

Employees

Tip #1

Don’t Make Assumptions

Tip #2

Provide a Mentor

Tip #3

Try to Understand Differences

Tip #4

Provide Training to New Employees

Tip #5

Do Diversity Training for Managers

Great Resources

Closing Words…

The pessimist complains about the wind.The optimist expects it to change.The realist adjusts the sails.

Marni Johnsonwww.trainingfordiversity.com

mjwts@rogers.com1-905-403-9994 (direct)

Tony ScalaVP, Marketing, North America

Drake Internationaltscala@na.drakeintl.com

1-416-216-1153 (direct)

Our Contact Information

Q & A

Thank you!

Drake International:

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