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The presentation discusses about the electronic government challenges and opportunities in the context of Afghanistan. It is partially based on literature review and partly based on the qualitative and quantitative analysis. The presentation concludes with the set of recommendation to the government of Afghanistan.
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Electronic Government: Challenges and
Opportunities in Afghanistan
Abdul Hameed- Kingston University
Agenda
What is eGovernmnet Channels of Online Service Delivery Why eGovernment Few eGovernment projects example eGovernment in the context of
Afghanistan eGovernment opportunities eGovernment challenges Recommendations
What is eGovernmnet
eGovernment refers to the use of ICT (such as WWW, Internet and mobile technology) by government agencies and departments to deliver public services[1,2].
Channels of Online Service Delivery[1,2]
Channels of
eGovernment
Government-2-
Citizens
Government 2
Business
Government to
Employee
Government 2
Government
Why eGovernment & its benefits
eGovernment
Transparency
Efficiency
Discretion
Always one
services (24/7)
Flexibility( Multi-
channel service delivery
(TV, Mobile, Internet)
Reform public
administration
Why bother about challenges and opportunities
Why??
IT Spending in 2011 $3.4 trillion [1]
UK Gov wasted 26 billion in IT projects in last ten
years [2]
eGovernment projects tend to be complex
eGovernment projects are notorious [1]
Total Failure Partial Failure Success
Percent-age
0.35 0.5 0.15
5%15%25%35%45%55%
eGovernment Project
Pro
ject
Perc
en
tag
e
Few eGovernment projects in the UK
ePassport
The ePassport initiated by UKBA IPS was planned to cost £80-£100 Million, now the final bill is suppose to cost £365m - more than four times the initial quote [1].
NHS National Programme for IT(NPfIT)
The largest civil project in the world Modernising public health in UK Total cost more than £12billion Recently scraped
UK Government main Portal
UK Government main web portal. One stop shop for all citizens and
businesses[1] More than 800 online services
August July June 17,000,000
17,200,000
17,400,000
17,600,000
17,800,000
18,000,000
18,200,000
18,400,000
18,600,000
18,800,000
Monthly Visits
eGovernment in the context of Afghanistan
Why Afghanistan
In 2008, the Government of Afghanistan with the support of the International Community initiated eGovernmnet initiative.
As eGovernmnet projects has a reputation of failures, which means there are chance the project undertaken by Afghan government are likely to be challenged
The failure will have severe effect on country like Afghanistan
70% GDP supported by International communities [1]
Traditional systems (Passport process)
Online Systems
Disssa
tisfic
ation
the
way g
ov se
rvice
s are
delive
red
Disagr
eem
ent w
ith se
rvice
effi
cent
cy
Disagr
eem
ent w
ith tr
ansp
aren
cy
Agree
men
t with
pap
er w
ork
Agree
men
t with
lack
of fl
exab
ality
Corru
ption
in G
over
nmen
t age
ncies
80% 75% 76%87% 88% 97%
Demand of eGovernmnet in Afghanistan
eGovernment Opportunities in Afghanistan
eGovernment
opportunities for
Afghan Gov
Improvement in public
service delivery
Reduction in corruption
Flexible public
services
Reduction in operational
cost
Increase in accountabili
ty
Mobile government
Both citizens &
Gov agencies
had positive attitude
towards IT
Challenges to eGovernment in Afghanistan
Lack
bas
ic co
mpu
ter s
kills
Do't u
se co
mpu
ters
in o
ffice
Lack
on
Inte
rnet
Lack
of p
arm
enen
t IT
Sta
ff
No IT
trai
ning
s
Data
is st
ored
in con
vent
iona
l file
s and
fold
ers
Use o
f pira
te sof
twar
e in
Gov
age
ncie
s0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
eGovernment challenges’ in Afghanistan ( Continued)
Challenges
Lack of technical
staff Lack of financial resource
Lack of legal
framework
Lack of strategic IT plan
Lack of awareness Over
reliance on pirate software
Poor telecom
infrastructure
Lack of localized software
Change managem
ent
Lack of ICT
adoption
Recommendations
Recommendations
Partnership with private sector
Secure computin
g environm
ent
Long term
eGovernment
strategy
Localized software
ICT legal framewor
k
ICT in education
Recommendations(continued)
Recommendations
Promotion of open
source software Cooperati
on with develope
d and developin
g countries
Investment
opportunities Developm
ent of capacity
development
commission
Building relationship with NGO’s and
academia
Development of ICT infrastruc
ture
Thank you for your attention
Any questions
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