Help Desk Software UK, IT Help Desk, Help Desk, ITIL Help Desk, ITSM Help Desk

A Fresh approach to Service Management

Who is Simplisys?• Dedicated business specialising in the development of Service

Management Software – Citrus Service Desk.• Offices in Portishead, England and Skawina, Poland. • Available in the Cloud and locally installed.• ISO 9001 registered Company – Quality procedures in place.• ITIL aligned Software – design principles taken from ITIL v 3.0• Vision - to be leading player in Service Desk market in UK in 5 yearsMission: To drive profitable growth by exceeding customer expectations • Creating a global brand – multi language support• Excellent Support Service

Where Are We At…

• Version 1.0 released in January 2012

• Version 2.1 in-use today

• Version 2.2 to be released in January 2014

• Version 3.0 to be released in April 2014

Customers include

Public Sector Customers

• Technical• Hosted Platform includes Load balancing, which leads to high

availability 99.9 % e.g. no downtime during routine Maintenance of the platform.

• Fully aligned with ITIL best practice

• Feature rich, including concepts of Major Incident , Incident Tracking and VIP Callers, Clients and Locations

• Commercial• All Citrus IPR owned by Simplisys Ltd.

• Direct sales model in UK, Indirect (Resellers) in other Territories

• Simplisys Ltd an ISO 9001 accredited company.

• Full Technical support offered to Resellers.

Interactive Dashboards

State of the Art User InterfaceIncident Search Screen

List View

Incident Detail