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Design and Development of a Knowledge Community System
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Design & Development of aKnowledge Community System
Le Phan Huu BangProject Number: H022560Advisor: Assoc Prof Poo Chiang Choon, Danny
AgendaIntroductionSystem ComponentsImplementationConclusionDemonstrationQ&A
Introduction – Why K-Comm?Knowledge sharing is important
◦Vital for company to survive◦Many questions are repetitive◦Knowledge can only grow by sharing
Difficult to encourage sharing knowledge◦People are reluctant to share◦Knowledge = Power◦People do not trust each other
System at a Glance
K-Comm – The FeaturesK-Comm is a knowledge-focused social
networkSocial Network Environment: blogs,
forums, friends, groups, file sharing, etc.Knowledge-based Features:
◦Questions & answers: seek and contribute knowledge
◦Get linked to people who might have the answers
◦Share knowledge◦Collaborate with like-minded people
Similar Systems
K-Comm – The Selling PointsCombination of various featuresIntuitive UINot another Yahoo! Or Google
AnswersNot another social networkNot another blogNot another forum
K-Comm Comparison
Features
Yahoo! &
Goggle Answer
s
Social Networ
ks
Blogs & Forums KMS K-Comm
Blogs
Forums
Friendship
Groups
Q&A
Quality control Enhance
d
Domain General Personal Specific Specific General
System ComponentsK-Comm
User Profiling
Questions & Answers
Core Library
Q&A Display
Widgets
Rating System
Point System
Skill Level System
Social Networking
User Interface
User Profiling Package
Social Networking
Questions & Answers Package
Ask and answer questionsSearch for questions and answersEvaluate questions and answersOrganize questions and answers
Ask and Answer QuestionsUsers can ask and answer
questionsSystem will evaluate the users,
the questions and answers according to the activities and ratings
Questions are categorized into different categories and by using tags
List of categories can be updated
Ask and Answer Questions
Search and Organize Q&AsUsing the Search boxUsing the Latest and Interesting
tabUsing the widgets
EvaluationEvaluate the questions and answersSystem will analyze and evaluate the
questioners and answers
User InterfaceSimple, intuitive and user friendlyLook cool: Ajax, drag & dropI can find what I want to findFlexible, easy to use and learn
ImplementationElgg framework as a foundamental
platform for the systemElgg K-Comm
◦Social networking◦Plug-in Q&As, customized look and feels◦Elgg Data Model more Object-oriented
approach◦Metadata and annotations users’
contributions and knowledge value estimation
◦Widget tools to manage and organize Q&As
Core LibraryQuestionAnswerCategorySkillrecord
Core Library
WidgetsEach widget has a view and edit
interfaceRegister the widget with Elgg
through the start.php in the Q&A plug-in
Widgets
User InterfaceImplemented as a plug-in extensible
and reusableProvide the layout for Q&A componentMake use of jQuery plug in for effects
Skill Level SystemRatings of answers and questions
can be a good basis to evaluate the level of knowledge that the poster possesses
Help the users identify the potential of knowledge sharer
Something missing from other similar systems
Skill Level System – An example
Car Computer Travel0
5
10
15
20
25
John
Best AnswersAnswer CountQuestion CountAnswer RatingQuestion Rating
Car Computer Travel0
5
10
15
20
25
Mary
Best AnswersAnswer CountQuestion CountAnswer RatingQuestion Rating
Skill Level System – An Example
Mary
John
0 1 2 3 4 5 6 7 8 9
Skill Level for John and Mary
CarComputerTravel
Skill Level System RequirementsIn scale of 10Calculated based on
◦Ratings of questions and answers◦Total number of questions and
answers◦Best answers
Not decrease due to inactivity
Skill Level System - Formula
ConclusionSpecifications of the system
◦Definition◦Features◦Characteristics
Implementation approachImplement fundamental core
features and componentsMaintain flexibility, extensibility
an reusability
Future FeaturesPresentation
◦Concept-map, mind map◦Tree view
Analysis of Q&As◦Concept extraction Automated
Q&As◦Information retrieval: e.g. searching
based on profile or relevant hitsTag relationship
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