Inavero priority welcome-webinar slides september 2015 (1)

© Copyright 2014 Inavero, Inc. All Rights Reserved. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Welcome Webinar Next Steps & What to Expect

Presented by :

Lauren Petersen | Sr. Account Manager Ryen Salo | Account Manager

Satisfaction Surveys Made Simple

Your Best of Staffing team

Lauren

Anna Tracy Bridget Courtney

Ryen Cris

The Best of Staffing® Competition

•  North America’s only award recognizing exceptional client and placed talent satisfaction

•  Leverages third party validated survey responses

•  Winners featured on BestofStaffing.com

•  BestofStaffing.com central online hub to search for agency by location and industry

The Best of Staffing Program

1.  At least one internal champion from Sr. Leadership Team 2.  Appoint one person internally to own program tactically 3.  Focus on response rate 4. Have a follow-up plan in mind

Getting the push you need at the start

Best Practices

Prepare your team for the best roll out possible

1.  Partnering with Inavero 2.  Sample 3-Question survey 3.  Sample email invitation

4.  Dates survey will be sent

5.  Competition Rules

Internal Staff Communication

Best Practices

Prepare your team for the best roll out possible

Best Practice* The ‘Resources’ section located on Inavero.com provides you with templates and other resources you need for a successful survey launch.

Let your clients and/or talent know a survey is heading their way

Best Practices

Prepare your team for the best roll out possible

Disclosure Note

In order to produce real, honest, actionable feedback from your clients and/or talent, Inavero asks that you do not make reference to the Best of Staffing Competition or mention that your survey feedback wi l l be used as par t o f a competition. You are welcome to disclose further details of the competition with your internal team members, but please use your own discretion as to whom you involve because it can impact the integrity of your results if the focus becomes more about the competition than the feedback.

How it Works

The Best of Staffing® Competition

0 1 2 3 4 5 6 7 8 9 10Not at all likely Extremely likely

NPS = % of PROMOTERS - % of DETRACTORS

How likely are you to recommend XYZ Staffing to a friend or colleague?

-100 100

9% 25% 55% 72%

Net Promoter® Score (NPS)

Collect your contacts

Who to survey

Talent To be eligible for the award, each participating agency must provide Inavero a list of 100% of the talent who were placed on assignment during three (3) or more consecutive months between May and September of 2015. Plus, each participating agency must receive at least a 20% response rate and at least 15 responses per brand OR a minimum of 250 responses per brand.

Client To be eligible for the award, each participating agency must provide Inavero a list of 100% of the clients who were billed for services during three (3) or more consecutive months between May and September of 2015. Plus, each participating agency must receive at least a 20% response rate and at least 15 responses per brand OR a minimum of 250 responses per brand.

Include required fields

•  brand •  branch •  contact_type •  contact_fname •  contact_email •  email_signature_name •  critical_response_to

Upload your contact lists

Login to my.inavero.com

Upload your contact lists

Upload your contact lists

*Make sure you save your contact list as a .csv

Upload your contact lists

Upload your contact lists

Upload your contact lists

Upload your contact lists

Upload your contact lists

The data you provide personalizes your message

We send your survey Your logo here

Gather responses, testimonials & shout outs

You receive reports and updates on the feedback

You receive reports and updates on the feedback

You receive reports and updates on the feedback

Best Practice* Have a plan to follow up with detractors before the survey is sent. Your account manager will provide a resource with scripts and tips for this step.

Manage Issue Resolutions

Best Practice* Download the MyIssues guide from the resource section of Inavero.com and have a plan in place before your survey sends.

You receive reports and updates on the feedback

Best Practice* Download and correct bounced emails. New for 2016- Easy to update + resend!

Manage your user settings

•  Key contacts default to receive an email notification when you receive a detractor response

•  User email settings are different than your critical response emails

Manage your user settings

Resources over the next two weeks

•  Inavero.com Resource section •  Your Account Manager •  Weekly updates on response

rate and NPS

We validate your data to determine if you’ve earned the 2016 Best of Staffing Award.

20% response rate AND 15 responses OR 250 total responses per brand

We Award Staffing Firms That Provide the Best Service

2015 Results

Staffing Industry Average

2015 Winner Average

2015 Winner Benchmark

Staffing Industry Average

2015 Winner Average

2015 Winner Benchmark

50% 50%

-3%

24%

63% 67%

What do the Winner’s Get? Basic Premium Plus Enterprise

Best of Staffing Award Logo ✓

✓

✓

Best of Staffing Marketing Guide •  Social media tools •  Press release template

✓

✓

✓

BestofStaffing.com Directory, Profile Page

✓

✓

✓

BestofStaffing.com Direcotry, Branch Location Search

All Registered Locations

All Registered Locations

All Registered Locations

All Registered Locations

BestofStaffing.com Directory, Sector Search

1 Sector 1 Sector 3 Sectors Unlimited Sectors

✓

Competition Rules

§  Regardless of intent, do not take survey on behalf of your clients or talent.

§  Regardless of intent, do not survey internal employees.

§  Regardless of intent, never tell your clients and talent your survey is to qualify you for a competition.

§  Regardless of intent, do not remove any clients or talent from your list.

§  Regardless of intent, do not use the award logo without permission.

§  Regardless of intent, surveys may not be completed on a computer that is owned or under the control of your company.

What is new for the 2016 competition?

Key Date Changes

Client and Talent surveys send at the same time:

Week of 10/5

2016 Best of Staffing Award winners announced February 4th, 2016

www.bestofstaffing.com updated with 2016 winners and winners

announced publically: February 18th, 2016

Updated profile pages

40

[Brand Name]

Star Rating

Company Contact Information + Link to Your Website

Award History

Testimonials

Industry

NOTE: Best of Staffing 2016 Site Mockup to be released Feb 2016

Not just Best of Staffing winners!

Key Dates to Remember

Contact lists due September 18

Client survey sends the week of October 05

Talent survey sends the week of October 05

2016 Best of Staffing Award winners announced and BestofStaffing .com updated

February 18th, 2016

Questions?

Ryen Salo Account Manager (503) 542-3340

Ryen.salo@inavero.com

Lauren Petersen Sr. Account Manager

(503) 542-3346 Lauren.petersen@inavero.com