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Slides from a webinar (sponsored by Software AG) that I gave on October 30, 2013
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Sandy Kemsley l www.column2.com l @skemsley
Intelligent Business
Processes
Raising the IQ
of your business processes
Agenda
l What makes a business process intelligent:
l Visibility
l Automation
l Prediction
l How intelligent processes can help your
business
l Getting started with intelligent business
processes
Copyright Kemsley Design Ltd., 2013 2
What’s Your Process IQ?
Copyright Kemsley Design Ltd., 2013 3
How Smart Are Your Processes?
Process Intelligence
l BI applied to processes
l Dashboard view of
running processes
l Historical reports
l BPMS content only
l Intelligence about
processes
Intelligent Processes
l Actionable dashboards
l Automated activities
based on external events
l Content from multiple
sources
l Processes that act
intelligently
Copyright Kemsley Design Ltd., 2013 4
What Can Intelligent Processes
Do?
Automate problem avoidance
Recommend pre-emptive actions
Predict future problems
Copyright Kemsley Design Ltd., 2013 5
Intelligent Process Capabilities
Copyright Kemsley Design Ltd., 2013 6
Intelligent Process Capabilities
Intelligent Processes
Prediction
Automation
Visibility
Copyright Kemsley Design Ltd., 2013 7
Process Visibility: Informational
Context For Knowledge Workers
l Model end-to-end
process
l Measure via direct
instrumentation
l Monitor relative to
model and KPIs
Model
Measure
Monitor
Copyright Kemsley Design Ltd., 2013 8
Process Automation:
Sense And Respond
l Orchestration
l Decisioning
l Guardrails for
knowledge work
l Exception escalation
Process
Rules
Events
Copyright Kemsley Design Ltd., 2013 9
Predictive Process Analytics:
Avoiding What Might Go Wrong
l Temporal analytics
l Missed deadlines
predicted rather
than detected
l What-if scenarios
l Pre-emptive
problem avoidance
Model
History
Prediction
Copyright Kemsley Design Ltd., 2013 10
Benefits Of Intelligent Processes
Intelligent Process
Capability
Measurable Benefits
Process monitoring Visibility to management
Workforce optimization
Automated decisioning Consistent, faster decisions
Adaptation to changing
conditions
Business processes as a
competitive differentiator
Knowledge worker context Reduced time finding information
Higher-quality decisions
Pre-emptive problem
avoidance
Improved customer satisfaction
Copyright Kemsley Design Ltd., 2013 11
Creating Intelligent Processes
Copyright Kemsley Design Ltd., 2013 12
Getting Started: Methodology
l Driving initiatives l Quality or process
improvement
l Innovation
l Models l Enterprise
architecture
l Value chain
l Process
Methodology
Technology
Culture
Copyright Kemsley Design Ltd., 2013 13
Getting Started: Technology
l Core system events
l Integration/automation l Process management
l Decision management
l Complex event
processing
l Analytics l Visualization
l Prediction
l Recommendations
Technology
Culture
Methodology
Copyright Kemsley Design Ltd., 2013 14
Getting Started: Culture
l Identification and
alignment of goals
l Information
transparency
l Trust in intelligent
processes
Culture
Methodology
Technology
Copyright Kemsley Design Ltd., 2013 15
Sandy Kemsley
Kemsley Design Ltd.
email: sandy@kemsleydesign.com
blog: www.column2.com
twitter: @skemsley
Copyright Kemsley Design Ltd., 2013 16
Slides at www.slideshare.net/skemsley
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