Issues and Challenges of Deploying a Smart Citizen Engagement Solution

©REDtone IOT2015

ISSUES AND CHALLENGES OF DEPLOYING A SMART CITIZEN

ENGAGEMENT SOLUTION

Dr. Mazlan AbbasCEO - REDtone IOT Sdn Bhd

Email: mazlan.abbas@redtone.com

©REDtone IOT2015

OF THE WORLD’S POPULATION LIVES IN CITIES IN 1900

LIVE IN CITIESTODAY

ARE ESTIMATED TO LIVE IN CITIESIN 2050

10%53%

73%

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HOW BIG IS THE IOT MARKET?

By 2016 Gartner predicts 6.4 billion devices will be connected to the internet --

and 5.5 million new 'things' will join them each day.

63 devices connected every second

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TIPPING POINT

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10/90 RULE

The Last 100 meterconnectivity

The “last 100 meters” represent > 90% potential number of connections Today, the devices used in the “last 100 meters” are typically not connected. The wide-area network is to a larger extent connected e.g. through smartphones, home routers (e.g. ADSL routers) and GSM / 3G / 4G Routers.

Still DisconnectedConnected World

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• By 2017, more than 1/3 of world’s population will own smartphones• 2.6 Billion smartphone

users

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THE 4 STAGES OF IOT MATURITY

Monitor Autonomous

OptimizeControl

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IOT BENEFITS

Improve Efficiency

Reduce Costs

Create Innovative Products

New Revenue Streams

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DATA OWNERSHIPS

Personal /Household

Private

Public Commercial SensorData Provider

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Home Health Transport OfficeWaste

WHAT-IF – WE CAN DO DATA BLENDING

Creating New Compound Applications

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MAKING SENSE OF DATA … BUT WHAT CITY DATA?

THE GOLD RUSH

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Wisdom

Knowledge

Information

Data

More Important

Less Important

Evaluated understanding

Appreciation of

Answers to questions.

Symbols

Understanding

Answers to

questions

WHO

WHY

HOW

WHAT

WHERE WHEN

VALUE IS CREATED BY MAKING SENSE OF DATA

VALUE PYRAMID

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Wisdom

Knowledge

Information

Data

More Important

Less Important

N/A

12-inch, 8mm etc

Understanding

EXAMPLE – FLOOD MONITORING

What is the water level in the river?When does the river swell up?

Where is the location of water rise?Who controls the water dam?

How to control the water level?How fast is the water rising?

Why is the water rising?

Who Benefits? - Citizens / Emergency Centers / Environmental

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Security and Privacy of data

Managing vast amounts of data

Fragmented industry

Finding the right business model

WHAT ARE THE BUSINESS CHALLENGES

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WHAT’S YOUR CITY’S INDICATOR?

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Single Infrastructure • Multiple Usage

BENEFITS OF SENSING-AS-A-SERVICE

Harnessing the Creativity

Rapid Deployment

Sustainable Business Model

Assisting ScientificCommunity

IOTCloud

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OUR NEXT SMART CITY SOLUTIONSHOW DO WE BUILD AND PLAN

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BUILDING 3 TYPES OF CITIES

ROI-driven

Carbon-driven

Vanity-driven

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BUILDING TRUSTCitizens encounter good customer service across government channels

We are very Citizen-Focused

Housing Authority

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CROWDSENSINGGETTING INSIGHTS FROM

PEOPLE AS THE “SENSORS”

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SMARTPHONE AS “SENSING ASSISTANT”

Sensors:① Camera – “Eyes”② Audio – “Ears”③ Accelerometer –

“Speed”④ GPS – “Location”⑤ Gyroscope –

“Movement”⑥ Compass –

“Direction”⑦ Proximity –

“Closeness”⑧ Ambient light –

“Eyes”⑨ Others…

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BE THE EYES OF THE CITYREPORT TO THE CITY COUNCILS

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LET ALL CITIZENS BE THE CITY’S “EYES”

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SAVES TIME TO REPORTA PICTURE IS WORTH A 1000 WORDS

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REPORT AN ISSUE

BUT NOT FEEL LIKE A COMPLAINT

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CITIACTAPP FOR ACTION, NOT TALKING

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MOBILE APPLICATION

CROWDSOURCING APP

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SENSE YOUR ROADS

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BETTER PLANNING • BETTER RESOURCE

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DRAINAGE ISSUES – CAUSE OF FLASH FLOOD?

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CORRELATE SEVERAL DATASETS

Examples• Relationship between Dengue Cases with drainage issues, mosquito larvae, weather• Relationship between Leptospirosis (Penyakit Kencing Tikus) with unattended garbage, weather,

etc

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BEYOND CITIZEN ENGAGEMENTBUILDING SMART CITIES

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Smart Parking Smart Waste Management

Smart Street Light Smart Transportation

Open Data Parking GarbageCollection Lighting

PublicTransport Smartphone

Users

Smart CityHub

Social Media

IOT Applications

Sensor Data

Users

CitiAct

BUILDING THE NEXT SMART CITY SOLUTIONS

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CHANGES IN THE LAW DO NOT ADAPT AS QUICKLY AS TECHNOLOGY CHANGES BEHAVIOR

The law says, once a pothole is reported, the city is responsible for any damage a car experiences — once it’s officially reported.

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CITIES THINK LIKE A STARTUPLITTLE WINS • BIG IMPACT

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CHALLENGES OF DEPLOYING CITIZEN ENGAGEMENT

• Vision• Attitude – transparency,

more work, customer-focused

• Budget• Legacy systems – too

many, need integration• Different workflow• Political• Citizen confidence

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SMART CITY BUSINESS MODELSPICK YOUR CHOICE

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BUILD OWN OPERATE (BOO)

• Theoperationandmaintenanceoftheservicesisfullyunder theplanner’scontrol

• Thesmartcityplannerindependently builds thecityinfrastructureanddeliverssmartcityservices.

CITYPLANNERS CITYOPERATIONS

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BUILD OPERATE TRANSFER (BOT)

• Aftercompletion theoperationishandover tothesmartcityplanner.

• Thesmartcityplannerappointsatrustedpartnertobuild thecityinfrastructureandprovidesmartcityservicesforaparticularareawithinatimeperiod.

CITYPLANNERS CITYOPERATIONS

3rd PARTY

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BUILD OPERATE MANAGE (BOM)

• Thepartneroperatesandmanagesthesmartcityservices.

• Thecityplannerhasnorolefurther.Mostofthepublic-privatepartnershipsarebuildonthismodel.

• Thesmartcityplannerappointsatrustedpartnertodevelopcityinfrastructureandservices.

CITYPLANNERS CITYOPERATIONS

3rd PARTY

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OPEN BUSINESS MODEL (OBM)

• Thecityplanner ishoweverwillimposesomeregulatoryobligations.

• Thecityplannerallowsanyqualifiedcompanyorbusinessorganizationtobuildcityinfrastructureandprovidecityservices.

CITYPLANNERS CITYOPERATIONS

QUALIFIEDCOMPANY

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RECOMMENDATION

• Educate key decision makers and build support.

• Use success stories from other cities and vendor ROI and other performance metrics to make the business case.

• Aim for investment in discrete point solutions as pilots.

• Find key private sector and university partners.

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CITIES ARE COMPLICATED

• They are managed by multiple authorities and commercial parties.

• They evolve constantly, reacting to the needs of their inhabitants.

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ONE MODEL ISN’T GOING TO FIT EVERY CITY

Negotiation

Integration

Iteration

Politicalleaders

Healthservices

Civilservants

Serviceproviders

Technologycompanies

Citizens

Propertyowners

Policeforces

Retrofittingtechnology,processesandpartnershipstoanexisting,evolvedorganicenvironment.

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THANK YOU@REDtoneIOTREDtoneIOT

• EMAIL: mazlan.abbas@redtone.com• TWITTER: @mazlan_abbas• FACEBOOK: www.facebook.com/drmazlanabbas• LINKEDIN: my.linkedin.com/in/mazlan/• SLIDESHARE: www.slideshare.net/mazlan1• ABOUT ME: about.me/mazlan.abbas