KMWorld 2013: What's Trending?
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Moxie Software's director of product management, Robert Peery, discusses key trends related to knowledge management.
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- 1. MOXIE SOFTWARE 1 PROPRIETARY & CONFIDENTIAL
- 2. WHATS TRENDING? 1. Knowledge resurgence inside and outside
the enterprise 2. Multi-channel customers experiences 2 PROPRIETARY
& CONFIDENTIAL
- 3. #1 KNOWLEDGE RESURGENCE 3 PROPRIETARY &
CONFIDENTIAL
- 4. MARKET TREND #2: MULTI-CHANNEL 4 PROPRIETARY &
CONFIDENTIAL
- 5. THE KM EVOLUTION The improvement in a process that had
collaboration added was on average 23% with a maximum of 82% The
improvement in a process that had collaboration added was on
average 23% with a maximum of 82% -McKenzie 5 PROPRIETARY &
CONFIDENTIAL Source: McKenzie
- 6. WE BUILD BARRIERS TO GOOD KM 6 PROPRIETARY &
CONFIDENTIAL Esteban Kolsky, Think Jar
- 7. MEGA TREND: MOXIE ANSWER ENGINE 7 PROPRIETARY &
CONFIDENTIAL
- 8. ON THE HORIZON 1. Presence 2. Dynamic Expertise 3.
Recommendation Engine 4. Usage in Context 5. Structure When Needed
8 PROPRIETARY & CONFIDENTIAL
- 9. THANK YOU 9 PROPRIETARY & CONFIDENTIAL