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The presentation delivered at the first Turkish Lotusphere event. Web 2.0 for the Enterprise. Lotus Connections
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The information contained in this documentation is provided for informational purposes only. While efforts were made to verify the completeness and
accuracy of the information contained in this documentation, it is provided “as is” without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which
are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this documentation or any other documentation. Nothing contained in this documentation is intended to, nor shall have the effect of, creating any warranties or representations from IBM (or its suppliers or licensors), or altering the terms and conditions of the applicable license agreement
governing the use of IBM software.
DISCLAIMER
®
Social Software, web 2.0
A journey of Collaboration
Arjan RadderSales Leader, Social Software, EMEA South West
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Introduction
Social Software in the Corporation
Introducing Lotus Connections 2.0
AGENDA
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I am
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I can also be found here
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And here
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I am part of this social community
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And of these professional communities
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I have a virtual identity
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And with access to these 4 tools I can answer ANY question in less then 30 minutes
Dogear
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When I buy something I evaluate it here
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Or here
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And before going to a new restaurant or booking a holiday I always go here
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Or here
adop tion is d riven by "v ira l m a rk e tin g “ —tha t is , recom m enda tions p ropaga ting d irec tly from one use r to ano the r
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I blog here
It was not always like this...
Communication & Collaboration 1.0, It was hard..
Communication & Collaboration 2.0, it got better..
Communication & Collaboration 3.0, YOU are in control
1949
Empowering people
to be more effective, responsive and
innovative in the context
of the work they do
IBM Lotus Mission
Empowering people
to be more effective, responsive and
innovative in the context
of the work they do
Who are these great leaders?
His empire was quickly overthrown...
His lasted a lot longer...what´s the difference?
What do these have in common?
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Web 2.0 has changed the world from hierarchies and teams ...
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Into networked communities
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The world is flat again…
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So why is this relevant?
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Because 1.3 BILLION people use the Internet today...
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And they all use it in the same way, everybody is participating
The web has become ´organic´ and is owned by ´us´
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And that it has become the standard among tomorrow´s workforce
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Web 2.0 technologies are used by 1.3 billion people everyday at home, school and in the office
Which of these do you use?
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Or maybe some of these?
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social software empowers you to be more
innovative and helps you execute more quickly by using dynamic networks
of coworkers, partners and customers.
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Thanks to: Web 2.0 and the Corporation, Tuck School of Business at Dartmouth:
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Introducing Social Software & Web 2.0
Social Software in the Enterprise
Introducing Lotus Connections
AGENDA
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Businesses are no different...
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But business are facing a rapidly changing business environment
Work environments are more complex
Matrixed organizations
Organizational changes
Mergers / Acquisitions
Global companies
Telecommuting / Remote workers
Work is increasingly collaborative
Increased Specialization
Ad hoc projects
More interactions with unknown people
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And ´demographic´pressure is increasing
19% of the entire American workforce holding executive, administrative and managerial positions will retire in the next five years
In the year 2000, there were more people receiving pensions in Italy than people working (22 versus 21 million)
Within the next seven years, 33 million people in Japan (26% of the population) will be over 65 years old
By 2016, the number of individuals aged 60-64 in Australia is expected to almost double
Source: Beazley, et. al, Continuity Management, Mackay, Alan. “Mature Age Workers: Sustaining Out Future Labor Force.” An Ageless Workforce - Opportunities for Business' Symposium Conference Paper. August 27, 2003. www.ageing.health.gov.au/ofoa/wllplan/aawpapers.htm, Time to act quickly on aging.” The Japan Times Online. August 23, 2002 www.japantimes.co.jp/cgi-bin/getarticle.pl5?ed20020823a1.htm, A. Paulli, “Pension systems and gradual retirement in Italy”, September 2000, p.17 ,
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CEO´s are predicting that the next big idea can easily come from outside the company
Academia
Associations
Business partners
Competitors
Think-tanks
Consultants
Customers directly
Employees
Labs and/or other institutions
Internal R&D
Internal Sales & Service Units
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
IBM Institute for Business Value, CEO Study 2007
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So they also started adopting new ways of mass and organic collaboration
www.Goldcorpchallenge.com
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125.000 people help Proctor& Gamble with research for cash rewards
www.Innocentive.com
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And new companies arise for ánd from the people
www.Current.tv
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Many more interesting examples and thoughts in this report:
Web 2.0 and the Corporation, Tuck School of Business at Dartmouth
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The Water Cooler Is Now On The Web
“KPMG set up an alumni network, signing up around 10,000 former and current employees. On the right-hand side, each member has a profile box, just like on Facebook, which they update with photos, information about their job or home life, and a list of contacts. Each member builds a contact list by searching on the service for people who are already signed up or eligible to join. KPMG credits the network with helping it hire 137 former employees, or around 14% of the company's total hires, since the service started, up from 72 people in the three months prior”
September 2007
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Social Networking: A Time Waster Or The Next Big Thing In Collaboration?
“Hinting at the potential of social networking at work, thousands of employees of Shell Oil, Procter & Gamble, and General Electric have Facebook accounts. A Facebook network of Citigroup employees--only those with Citigroup e-mail accounts can join--has 1,870 users. Procter & Gamble employees use Facebook to keep interns in touch and share information with co-workers”
September, 2007
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Social Networking: A Time Waster Or The Next Big Thing In Collaboration?
“An InformationWeek Research survey earlier this year found that social networks were used by 48% of companies responding. Uses include viral marketing, recruiting, peer networking, and even emergency coordination and communications”
September 2007
47 © 2007 IBM Corporation
IBM used ´facebook´ long before we started selling it
Profiles
Productivity driven savings of $194M per year
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Blogs
83,580
85,052
35,094
August 2007
60%
60%
65%
% increase
50,000Comments
51,000Entries
23,000 (67 countries)
Users
August 2006
We host 10,429 total Blogs, Sept ‘07
They generate more publicity then our communications department..
IBM érs get feedback from the crowd which can be used to improve our services
Enabling every employee to publish and discuss their ideas out
in the open
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Increased search satisfaction
50% of user searches end with clicks on user-tagged
content
Dogear
Productivity driven savings of $4.5M per yearBased on:
286, 586 average search visits per week each IBMer saves 12 seconds per search visit today
Share 327,233 public and tagged bookmarks, Sept 2007
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The goal: provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively
And host 900 + communities of many different interests Communities
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Lotus Connections is already at work in IBM
CommunitiesIBM Community Map hosts 700 communities. IBM Forums hold 36,000 entries.
BlogsIBM’s BlogCentral hosts 27,300 weblogs (420 group blogs) with 62,000 entries and 60,000 comments, and 10,800 distinct tags.
DogearIBM’s internal Dogear system has 185,000 links from 3,425 users. One-third are intranet links and only 2.5% are private.
ActivitiesIBM’s internal Activities service has seen all content and usage statistics grow by 2.5x over the second half of 2006 to 10,000 activities, 60,000 entries and 32,000 users.
ProfilesIBM’s internal BluePages application provided the basis for Profiles. BluePages holds 475,000 profiles and serves 3.5 million searches per week. It is the hub of both user requests and all applications authentication for IBM.
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Introducing Social Software & Web 2.0
Social Software in the Enterprise
Introducing Lotus Connections
AGENDA
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Lotus Connections is social software for BUSINESS
that empowers you to be more innovative and helps you execute
more quickly by using dynamic networks of coworkers, partners and customers.
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Lotus Connections is about…
Connecting you to people & expertise you don’t know
Driving innovation into products faster
Making new hires more productive faster
Capturing ‘know how’ before it leaves your firm
Being more responsive to customers with the correct information from ‘your best people’
Empowering employees from the bottom, up
Improving ability to sense and respond to business opportunities or threats
Lotus Connections Home page
Aggregates relevant
social data throughout Connection
s
Eases managemen
t of your incoming requests and tasks
Improves your ability
to track and
discover critical
information and people
Cross-Connections
Search
Provides faster access
to your rapidly expanding network
Composed of widgets that
can be used in other web
applications, including
custom pages or mashups
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
Expand and Maintain Your Network
Aggregate social data in one place for
others to easily
discover your work
Identify, develop
and maintain a professional network
with colleagues
Expanded customized profile data fields and
views for your organization
Tag your colleagues and easily find them, search on them, and
keep in touch with
them
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
Build Vibrant Communities
Aggregates information from across
Lotus Connection
s and external
resources
Discuss with
subject matter
experts, ask
questions and share
your knowledge
Allows you to address
the community in external application
s, like email
Access to external community
collaboration tools like wikis,
teamrooms, chat
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
Exchange viewpoint and
share perspectives to
increase innovation
Easily create Blogs to share
knowledge with a wide audience
Keywords can be used
to search within a Blog
or across multiple
blogs
Learn from the Expertise and Experience of Others
Filter bookmarks by "tagging" them with as
many keywords as
you want
Subscribe to your
coworkers' bookmarked web pages
Centrally store your bookmarks and share them with
others
Discover Information that has been Qualified by People like you
Leverage Your Network to Execute Day-to-day Tasks
Store all information, email, files, bookmarks related to a
task
Organize your
activities in personalize
d views
Improves your ability
to track critical
information and people
Leverage best practices through activity
templates
Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.
Using Lotus Connections from your daily tools
Microsoft® Office™
IBM Lotus Notes® IBM Lotus Sametime®
IBM WebSphere® Portal
Web Browser Extensibility
Lotus Connections Services
Windows Explorer RIM BlackBerry®
RESTful API
Start with a person, or…
So if you are looking for expertise;
start with a topic
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Start your search for a person, from Lotus Notes…
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…or from Outlook…
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… or Lotus Sametime…
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… or Microsoft Office
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… or Lotus Quickr…
… or Microsoft SharePoint…
Investigate colleague’s bookmarks
Instructions for this custom integration can be found at: http://www.ibm.com/developerworks/lotus/library/connections-microsoft/
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… or WebSphere Portal…
Search default is by name however other fields can be selected Results display
… or RIM BlackBerry…
Available today via ISSL; Atlas for Lotus Connections
Relationship discovery
Social network analysis and visualization
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Lotus Connections Drives Innovative Product Development
In order to grow the business faster, they needed a faster way to develop and evaluate new services concepts and business models.
Challenge
Increase the number of new services using communities of customers & partners
Accelerate the evaluation of new service concepts and therefore be faster to market
Grow market share and revenue through differentiated services and business models
Business Value
Deployed a Innovation Factory portal application that utilized the social software services of Lotus Connections to include communities of employees, customers and partners in the development and evaluation of new Telcom services.
Solution
Global Telecommunications Firm
Sprint
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Lotus Connections Accelerates Project Execution
Needed to improve productivity when working with contractors and partners across the US on education curriculums.
Challenge
Built strong relationships across several art archival and preservation organizations
Improved communication and status tracking of projects
Accelerated the delivery of education curriculums created by a disconnected teams
Business Value
Using the Activities component of Lotus Connections so their entire network of employees, partners and customers can collaborate on the execution of projects.
Solution
Small Non-ProfitArts Organization
Film Foundation
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Lotus Connections Improves Productivity
Want to improve employee productivity by delivering the best user experience, increase operational excellence, and foster innovation between teams
Challenge
Increase communication and coordination of projects between teams
Reduce time required to find the correct people with the right expertise
Improve collective intelligence of organization by sharing experiences
Business Value
Deployed enterprise wide implementation of the 5 social software services of Lotus Connections. Focused on enabling users to become more productive by working smarter and finding information – one key area was transfer of knowledge between engineering and call center staff.
Solution
Global Network and Communications Provider
Cisco
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Lotus Connections Helps Deliver Expertise To Customers
No easy way to find, learn from and work with experts across the company
Re-inventing the wheel again and againChallenge
• Improving the efficiency of key revenue generating employees
• Increase customer satisfaction with faster service
• Raising the reach and impact of their subject-matter experts
Business Value
Corporate white pages directory that allows employees to quickly find expertise in different markets, technology and financial services. Blogs, bookmarks and communities services are used so employees can share knowledge and get feedback from experts. Also, employees are using Activities to execute key deliverables faster
Solution
Global Financial Services FirmDeutsche Bank
Free Test drive
Https:greenhouse.lotus.com
More info: www.lotus.com/connections, or contact me
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