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Business Intelligence| Match, OGX:
Converting Data into Action for Growth
Rotterdam, 25th-29th November
Are these your current challenges?
Takes to long to match an EP
Too many hours spent finding the right TN?
Unsatisfied EP’s before and after exchange?
A lot of undelivered EP’s?
Check the output to ensure you over come all the above mentioned challenges!
Why BI for Matching faster and more?
Decreasing matching time
Human Resources Efficiency More Satisfied Customers
Increasing Matching rate
Matching enables easier, higher and faster enables delivery of our promises to our
customer
4
c
Ensuring you Match Faster and more
Did you know?
UPS used BI and advanced analytics such as operations research to build systems and processes that made its operations more
efficient (including a 30-million mile reduction in annual miles driven) while offering more products and delivering better service
What you need to know forfast and bigger matching?
Matching time
Supply and demand
Matching rate
Customer needs
Existing platforms allows to manage this complex of operations and build strategy for
process optimization
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manage.aiesec.org
What is your customer looking for
What is S&D nowWhat does your customer
like?
myaiesec.net CustomerGauge
Matching rate
Matching time
What information do you need to match more and faster?
Platforms
How you can use the platforms to get this information?
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manage.aiesec.org
Analytics tab
Search engine modification
Waterfall report
myaiesec.net CustomerGauge
Application
Comments
Self-selected issues
Notifications
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manage.aiesec.org
manage.aiesec.org is a backstage of Opportunity portal, where you can understand what is your customer searching and who is your potential partner
Get to know where and what your customer wants at the click of a button!
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The most relevant analysis tools that you can utilize for
smarter matching strategies are:
Analysis tab
Filter By MC/LC
Raise TN’s with the right
countries:
Understand where and for what
your users want to go on exchange
for and raise TN’s with those
countries to co-deliver
the relevant experiences for your entity!
Analytics tab
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Who should do this?LC VP, MC VP
How often?Analyze at least once every week for daily tracking your partnerships and any time you’re planning your future partnershipsLC should be educated about how to get this information after each allocation period
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myaiesec.net
Tools for myaiesec.net
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Search engine modification
Save search
Ask questions/Apply/Survey/Uplo
ad CV or package Completion
Application Notifications
Profile completion meter
Issues and Sub product filters
Automatic Acceptance/Rejection E-
mails
Matchability
Likes
EP application Counter Applications
Do you want to know all possible information you need to match for EP form at the click of a button?
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Step #1
Notifications
Click Notificatio
ns
Do you want to find the most match-able TN’s for your form in one click and apply to the TN in 6 clicks?
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Step #2
Matchability
Click on EP form to see most
matchable TN’s on the system for the form. Click on TN ID to check
the form
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SectionText to Elaborate
Step #3
Search engine modification
Go to Browse Partnerships
after choosing the TN ID’s you think are
best for the EP
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SectionText to Elaborate
Step #4
Application
1. Put the TN code in the search box
2. Select the TN you want, ask a question to the TN if you want to know anything more from the TN (no need for matching emails!)
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SectionText to Elaborate
Step #5
Application
1. Apply to the TN if you satisfied with the answers.2. Each EP can apply to 3 TN’s at any time.3. If the TN does not reply in 10 days the EP can apply to more TN’s
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SectionText to Elaborate
Step #6
Notifications
Check the Like
Notifications. They are from TN’s that are interested to select
you!
In order to know how many raises you need to reach your target you need to know your match rate!
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SectionText to Elaborate
Step #7
Efficiency
Efficiency allows you to see MA-RE and RA-RE rates over all and in specific Sub-Products and Issues!
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SectionText to Elaborate
Step #8
Efficiency
A higher match rate means more satisfied consumers and higher conversion!
You can check the match rate of the ICX side you are trying to match with to understand whether you will meet the country partnership goals or not!
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Who should do this?LC and MC Vice President Exchange, Operations
How often?Use it in your daily operations for monitoring current situation and correct your actions towards goal achievement
How LC should get it?LC should be educated about how to use this information and enable higher conversion
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CustomerGauge
Using CustomerGauge for OGX Product Development
“CustomerGauge gives you all the data you about how is your customer perceives processes which are going”
Self Selected Issues
NPS Score% of Promoters
Response Rate Comments
Being customer-oriented means evolving our product based on what the customer likes and elimination what the customer dis-likes!
Self Selected Issues
#1 Step
1) Date Range: Select the last quarter that you want analyze
(quarterly do the process
improvement is recommended)
2) Filter by: Survey date #2
Step #3 Step
Self Selected Issues
Select the top 3 detractors issues for level 1 looking to
the % (ALL)
1)For each level 1 issue, you look to the level 2 issues of those level 1 issues
2)Than you have the information that you need and what you need to focus
to improve
#5 Step
#4 Step
Working on and improving what the majority of customers dislike will enable higher customer satisfaction
Waterfall report
1) Date Range: Select the last quarter that you want analyze
(quarterly do the process improvement is recommended)
2) Filter by: Survey date #7
Step #8 Step
#6 Step
Self Selected Issues
See the top level 2 detractors issues and how much it is contributing to the
NPS Score (+/-)
This information helps you to define a focus and also set your goals for
process improvement
#9 Step
#10 Step
See the top level 1 detractors issues and how much it is
contributing to the NPS Score
This information helps you to define a focus and also set
your goals for process improvement
Improving the product based on what the customer really felt after experiencing our product will enable higher customer satisfaction leading to higher growth
Comments
#11Step
1) Use the self selected issue analyses made in the previous slide
2) Click on comments of the top 3 issues of level 1 and level 2 and you will get better information about each issue
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Who should do this?Members, Leaders, LC VP, LCP, MC VP. MCP
How LC should get this information?LCs are using this information by themselves and it can be provided from National level weekly
How often?Each 2 days at LC level, and weekly at National level
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“Efficient Matching enables easier, higher and faster delivery of our promises to our customer”
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