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Citrix XenApp and XenDesktop deliver significant benefits to enterprise and service providers by providing a unified solution for delivery of virtual desktops and applications on demand. Watch this webinar to learn about next-gen performance monitoring best practices that you need to put in place to get the most out of your Citrix XenApp / XenDesktop investments and reliably deliver virtual desktops and applications to users. Join desktop virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and Vasu T.N (Technical Marketing Lead, Citrix) and learn how to: • Gain complete performance visibility of all IT domains impacting the experience of virtual desktop/application users • Utilize next-gen management solutions that complement and integrate with Citrix Director/EdgeSight to accelerate troubleshooting and resolution • Ensure a seamless desktop experience and maximize virtual desktop user satisfaction by pre-emptively detecting and resolving performance issues - before users notice • Ensure maximum ROI by right-sizing your XenApp and XenDesktop infrastructure using powerful reporting & analytics
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PresenterBala Vaidhinathan | CTO | eG Innovations
Maximizing Citrix Performance by complementing Director/EdgeSight with eG Enterprise
Citrix Ready Technical Webinar with eG Innovations
© eG Innovations, Inc | www.eginnovations.com
Today’s Presenter
Bala VaidhinathanCTO, eG Innovationsbala@eginnovations.com
© eG Innovations, Inc | www.eginnovations.com
Agenda Citrix performance management today –
What, Who, How Extending Citrix Performance Management
with eG Enterprise Unified Performance Management –
Use Cases and Benefits Q & A Next Steps
© eG Innovations, Inc | www.eginnovations.com
Citrix Performance Management Today
What
Who
How
© eG Innovations, Inc | www.eginnovations.com
WhoWhat
Citrix Performance ManagementHow
SharefileControl
DeviceManager
CitrixPerformance Management
No longer just one tier that needs to be managed!
© eG Innovations, Inc | www.eginnovations.com
WhoWhat
Citrix Performance ManagementHow
User complaints are about the “service”, not about individual tiers.
© eG Innovations, Inc | www.eginnovations.com
WhoWhat
Citrix Performance ManagementHow
To troubleshoot user service performance issues, end-to-end visibility is required.
It is not just Citrix
© eG Innovations, Inc | www.eginnovations.com
WhoWhat
Citrix Performance ManagementHow
Profile Management
SharefileControl
DeviceManager
CitrixPerformance Management Citrix performance management
must cover the non-Citrix tiers as well.
© eG Innovations, Inc | www.eginnovations.com
Who
Citrix Performance ManagementHowWhat Who
Citrix Architect• Responsible for architecture, planning, growth of Citrix environment. • Interested in evaluating performance of different technologies; Long term
bottleneck analysis, capacity planning and forecasting
• Handles day to day operations of the Citrix service• Required to detect, troubleshoot, resolve performance issues that impact the user
experience; requires views into the real-time performance of every tier
Citrix Service Manager
• Handles user complaints• Interested in quickly resolving the problem; Needs to be able to figure out quickly
who should handle a problem – network? Database? Citrix? VMware?
Helpdesk
© eG Innovations, Inc | www.eginnovations.com
Who
Citrix Performance ManagementHowWhat How
Citrix Director with EdgeSight
CitrixDirector/ EdgeSight
Director/EdgeSight offers visibility into Citrix XenApp, XenDesktop, Netscaler.
Capabilities for helpdesk to drill down into user sessions and view performance of desktops.
© eG Innovations, Inc | www.eginnovations.com
Citrix Director/EdgeSight Capabilities
Capabilities Director & EdgeSight
eG Innovations
Monitoring connection failures Yes Limited
Monitoring logon performance Yes Limited
Monitoring session activity Yes Yes
Drill down into user sessions Yes Yes
Network level visibility into HDX channels Yes No
Trend analysis of metrics Yes Yes
Monitoring server health Limited Yes
Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.)
Yes
Auto-baselining for proactive monitoring Yes
Correlating performance across tiers to identify the root-cause of problems
Yes
Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting
Yes
© eG Innovations, Inc | www.eginnovations.com
Profile Management
Now What If …
SharefileControl
DeviceManager
CitrixDirector/ EdgeSight
one of the other tiers is impacting the Citrix user experience. Let’s look at a quick real-world scenario ….
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
08:00User to the helpdesk – “my application access is very slow. I am not able to work properly.”
8:00AM
Helpdesk
We will get on it
right away!
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
The helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.
9:00AM
Things look
normal from here
…
Citrix ServiceManager
The load is not unusually high – there are 5 active sessions.
Logon times are ok.
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
The server load is not too high.
9:15AM
Citrix ServiceManager
09:15 Citrix admin is reviewing load on the XenApp servers. Nothing unusual.
© eG Innovations, Inc | www.eginnovations.com
Citrix ServiceManager
A Real-World Example
Director’s availability monitoring of the
infrastructure also shows nothing wrong.
9:30AM
09:30 Basic infrastructure status checks don’t reveal problems.
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
Can see who is active.
9:45AMCitrix Service
Manager
09:45 User sessions show nothing abnormal with the Citrix service.
© eG Innovations, Inc | www.eginnovations.com
Citrix ServiceManagerA Real-World Example
Search for a specific user.
See processes that the user is running and their CPU &
memory.
View HDX channel information for the user.
10:00AM
10:00 User-by-user troubleshooting begins.
© eG Innovations, Inc | www.eginnovations.com
Citrix ServiceManagerA Real-World Example
Repeat this for all the users.
Scott is running a process that is taking a lot of CPU.
11:00AM
Let me kill the
process and see.
11:00 User “Scott” is running processes that take up CPU load.
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
08:00 Helpdesk receives a call that application access is slow
09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.
11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.
12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot.
13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators …
© eG Innovations, Inc | www.eginnovations.com
What Follows …
Citrix Director / EdgeSight
VMware VCOPS - Virtual
Task Manager - Windows
Event Viewer - Windows
EMC Ionix - Storage Cisco UCS Manager - Hardware
CiscoWorks - Network
© eG Innovations, Inc | www.eginnovations.com
A Real-World Example
08:00 Helpdesk receives a call that application access is slow
09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue.
11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist.
12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot.
13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators .
17:00 After hours of troubleshooting, the problem is identified in the VMware tier!
Slow
and
man
ual d
iagn
osis
© eG Innovations, Inc | www.eginnovations.com
Citrix Performance Management with an Intelligent Xen Dashboard
© eG Innovations, Inc | www.eginnovations.com
Real-World Example - Revisited
06:30The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet.
6:30AM
Helpdesk
This looks odd. Let’s get to the bottom of this before users start calling …
© eG Innovations, Inc | www.eginnovations.com
Triage Problems Quickly
The application that is responsible for the slow down – a samba backup
job
6:35AM
Helpdesk
Yup, the backup job is taking up resources
…
© eG Innovations, Inc | www.eginnovations.com
Focus on the Root-Cause, Not Effects
Without root-cause diagnosis, you have no idea where the problem lies
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
All the problems appear to be equally important.
The root-cause of the problem
The effects of the problem
© eG Innovations, Inc | www.eginnovations.com
The Result
06:30 The helpdesk seels an alert of a slowdown with Citrix access.
06:35 The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator.
06:45 The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening.
Citrix Performance Management Made
Rapi
d an
d au
tom
ated
di
agno
sis
© eG Innovations, Inc | www.eginnovations.com
Intelligent Xen Dashboard
… not like that
… but like this!
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How the eG Xen Dashboard Complements Director/EdgeSight
Capabilities Director & EdgeSight
eG Xen Dashboard
Monitoring connection failures Yes Limited
Monitoring logon performance Yes Limited
Monitoring user session activity including Drilldowns Yes Yes
Network level visibility into HDX channels Yes No
Trend analysis of metrics Yes Yes
Monitoring server health Limited Yes
Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.)
Yes
Auto-baselining for proactive monitoring Yes
Correlating performance across tiers to identify the root-cause of problems
Yes
Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting
Yes
Advanced Dashboards for Troubleshooting, SLAs, Capacity Planning, HelpDesk , Exec views, etc.
Yes
© eG Innovations, Inc | www.eginnovations.com
End to End Performance Management
Profile Management
SharefileControl
DeviceManager
CitrixPerformance Management
Director/Edgesight with eG Enterprise gives you comprehensive coverage
End to End Performance Management
Infrastructure PerformanceUtilization levels of CPU, memory, disk, workload on each element – IOPS / Requests / Bandwidth.
Platform PerformanceConnections, resources, failed desktops, users
Service PerformanceUsers, Applications, Sessions, Incidents, Latency. End
UsersN
etw
ork
Stor
age
Infr
a Ap
ps
Virt
ual.
Des
ktop
Infrastructure Components
VirtualDesktopPlatform
Deep end-to-end performance visibility; forecasting, bottleneck analysis capability
Ability to troubleshoot virtual desktop slowness across tiers
Full visibility into operational state of the service to triage a problem
© eG Innovations, Inc | www.eginnovations.com
Integrating the eG Xen Dashboard with Citrix Director/EdgeSight
Citrix XenDesktopTM
Citrix Director Receiver
Virtual Delivery
Agent
Hypervisor
Client-side Network
DB
Store Front
eG EnterpriseHTTP/S
ODATA API
Server OS
Machines
Virtual Delivery
Agent
Virtual Delivery
Agent
Remote PCs
Virtual Machine
Desktop
Machines
Data
Controller
Provisioning
Services
Virtual Delivery
Agent
© eG Innovations, Inc | www.eginnovations.com
Integrating eG Enterprise with Director/EdgeSight
© eG Innovations, Inc | www.eginnovations.com
Total Citrix Performance Management Delivered
Profile Management
SharefileControl
DeviceManager
Citrix Director/ EdgeSight
Capabilities Director & EdgeSight+ eG Xen Dashboard
Monitoring connection failures Yes
Monitoring logon performance Yes
Monitoring session activity Yes
Drill down into user sessions Yes
Network level visibility into HDX channels Yes
Trend analysis of metrics Yes
Monitoring server health Yes
Monitoring the Citrix ecosystem (virtualization, storage, provisioning servers, license servers, etc.)
Yes
Auto-baselining for proactive monitoring Yes
Correlating performance across tiers to identify the root-cause of problems Yes
Advanced reporting for post mortem diagnosis, service level reporting, optimization and forecasting
Yes
© eG Innovations, Inc | www.eginnovations.com
Use Case – Performance Optimization
A few of the servers are handling most of
the sessions
Citrix Architect
© eG Innovations, Inc | www.eginnovations.com
Use Case – Successful Migration
Performance before migration
Performance after migration
XenApp 4.5 to 6.5XenApp 6.5 to 7.5
XenDesktop 5 to 7.5
© eG Innovations, Inc | www.eginnovations.com
Use Case – Bottleneck Analysis
Analyze which tier is the
bottleneck
© eG Innovations, Inc | www.eginnovations.com
Use Case – Bottleneck Analysis
Two apps taking more than 60% of memory available and choking
the system
© eG Innovations, Inc | www.eginnovations.com
Use Case – Bottleneck Analysis
Review how to avoid performance issues
© eG Innovations, Inc | www.eginnovations.com
ROI of Unified Performance Management from EdgeSight/Director & eG Enterprise
• Reduce downtime• Increase application availability• Boost user experience
Boost User Satisfaction
& Productivity
• Simplify, automate & accelerate diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce IT Support
Cost & Complexity
• Increase hardware utilization • Leverage investment in software• Right-size & optimize environment
Reduce Infrastructure Cost & Avoid Cost Overruns
• Accelerate deployments & rollout• Reduce risk, deliver successful projects
& peace of mind
Deliver Projectson Time, on Budget,
on Target
© eG Innovations, Inc | www.eginnovations.com
About eG Innovations
eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services.
WorldwideLocations USA, UK, Netherlands, Singapore, Hong Kong, India
Customers Over 1000 customers
Certifications
Awards & Recognition
© eG Innovations, Inc | www.eginnovations.com
• Citrix Ready – www.citrixready.com • eG Innovations – www.eginnovations.com • Bala Vaidhinathan - info@eginnovations.com
eG Innovations Resources• XenApp Monitor – www.eginnovations.com/xenapp • XenDesktop Monitor – www.eginnovations.com/xendesktop • Product Trial – www.eginnovations.com/trial
Resources, Q & A
Recommended