View
435
Download
2
Category
Preview:
DESCRIPTION
Pour les migrations vers Windows 8 puis Windows 8.1 Microsoft IT a souhaité privilégier un déploiement centré sur les besoins de l’utilisateur pour une mise à jour rapide et facile de l’environnement. Cette session est un retour d’expérience de l’informatique Interne de Microsoft sur l’accompagnement de ses collaborateurs pour les migrations vers Windows 8 puis Windows 8.1. Speaker : Frédéric Lavarde (Microsoft)
Citation preview
Infrastructure, communication & collaboration
Migration vers Windows 8.1 Retour d'expérience Microsoft IT
Frédéric Lavarde, PMPSnr IT Manager, MS France & MSI
Microsoft France
Frederic.lavarde@Microsoft.com
NOTEZ LES SESSIONS 2014 ET TENTEZ DE GAGNER DES CLAVIERS ET DES BONS D’ACHAT DE 25€ ET 50€ !*
*Jeu gratuit sans obligation d’achat. Règlement déposé auprès de la Société Civile Professionnelle Raynald PARKER et Raphaël PERROT, Huissier de Justice associés. Détail des lots et du règlement disponible en cliquant ici.
Directement via l’url: http://notes.mstechdays.fr
Sur le site mobile http://www.mstechdays.fr
Ou en flashant les QR codes présent à l’entrée de chaque salle
#mstechdays Infrastructure, communication & collaboration
Microsoft as a « real » CustomerPotential Similarities• Security, Cost Reduction,
Compliance and Privacy are our Top Priorities
• Too much work, too little time, often reactive
• The Challenge of Consumerization of IT
• The Cloud Imperative• IT Business Alignment,
Prioritization and Partnership
Potential Differences• Being Microsoft’s First and
Best Customer• Software deployment more
than once• High Target for Security
Attacks• A Company of 95,000 CIO’s• Self Service Model, majority
are technical & administrators
#mstechdays Infrastructure, communication & collaboration
The Microsoft IT Environment
92k Users on Office 365 Exchange
115Modern Apps Developed
300k System Center managed devices
193kUsers
96ksmart phones sync via EAS
513Site locations (113 countries)
11%LOB apps run in PaaS today
1m+Devices hit the Microsoft network
210kSharePoint Sites in the Cloud
1,100+LOB apps managed by IT
4.5m Remote connections/ month
50%MSFT employees on Yammer
6.6mLync calls/month
> 70%Hyper-V
17kSurface Pro and RT devices on the network
Enterprise First & Best Program
12kPersonal devices managed with Windows Intune
#mstechdays Infrastructure, communication & collaboration
Key Deployment Focus AreasPlanni
ng
Deployment
Security Hardware Image / Test
IT Easy HelpdeskApps / Patch
Deployment
Line of Business
Applications LOB
CompatLOB
CreationApp
Inventory
User Readiness
Awareness NSAT Videos Dogfood Central
Supportability
#mstechdays Infrastructure, communication & collaboration
FTEs ICO2 ~ 3.7k … ICO1 ~ 1.6k … Mobile ~ 13.5k Total ~ 18k FTEs ~ 77k
User Profile AssessmentCorporate Campus
Low bandwidth Internet Connected Office (ICO2)
Corp Net Connected via tunnel
Products file share only
Mix of Wired and Wireless Native Connection
When Mobile – DA and VPN
Good bandwidth
Internet or ICO1
Products file share only
Mix of Wired and Wireless Native Connection
Always Mobile - DA and VPN
Metered Networks -possible poor bandwidth
Internet or ICO1
Products file share only
Mix of Wired and Wireless Native Connection
Always Mobile - VPN to control network usage
Good bandwidth
Corp Net Connected
WDS, OSD, and Products file share
Mix of Wired (WDS & OSD) and Wireless (Products file share) Native Connection
When Mobile - DA preferred solution
MobilePlanning
#mstechdays Infrastructure, communication & collaboration
Application Compatibility Testing• New “Open” Testing
Model• Windows 8 Release Preview• 5-week test cycles• VMs continuously available,
self-service• Resulting in increased number
of unique apps tested during test window and improved efficiencies of testing program
Product Unique AppsWindows Vista 454Windows 7 241Internet Explorer 8
248
Internet Explorer 9
313
Windows 8 / Internet Explorer 10
356
Product Unique AppsWindows Vista® 188Windows 7 98Internet Explorer 8
94
Internet Explorer 9
115
Windows 8 / Internet Explorer 10
291
Average number of unique applications tested per 5-week test cycle
Total number of unique applications tested per Windows deployment program
Readiness
#mstechdays Infrastructure, communication & collaboration
Windows 7 Install Experience
Hardware Compatibility
Software Compatibility Data Migration Network Install
User-driven by reviewing software compatibility on website
Primary solution: in-place data migration
Users needing to migrate using USB or server shares is a self-driven solution using Windows Easy Transfer in Windows Backup or manually coping files
User-driven by reviewing options on website
Use f12 for WDS
Copy image from server share and install locally
Remote users must make a remote connection into corporate office, copy down image, and install locally
User-driven by reviewing hardware compatibility on website
Remote Domain Join and Provisioning
User-driven, multistep process requiring VPN connection, join the domain, and multiple reboots
f12Planning
#mstechdays Infrastructure, communication & collaboration
Windows 8 Communications
HighlightsVideosWork Smart Guides and Tips & Tricks
Modern MSIT Dogfood Emails & Site
Ads, Promos & Social Microsoft Mobi Tags
Readiness
14 Online Promos (MSW & ITWeb)
ITWeb Dogfood Site
21 Social Promos and Tips & Tricks
1 Field IT KitModern-Style Dogfood Emails
2 Dogfood Central Tiles
Work Smart Guides (17)
Videos (3)
#mstechdays Infrastructure, communication & collaboration
WorkSmart
#mstechdays Infrastructure, communication & collaboration
• Leveraged the Field IT Managers at Microsoft sites around the world to test, support, and promote deployment at a local level.
• Made marketing materials available to sites so they could reuse or localize the content and incorporate it into their local promo channels
• Increased local visibility by allowing Field IT Managers to personally send email invitation to install Release Preview to users at their own sites.
• Delivered event kit to Field IT to help business groups adopt new technology through organized launch events.
• Provided guidance for using the formal communications and responding to user questions in a way that is consistent with product messaging.
Windows 8 Global ReadinessReadines
s
Infrastructure, communication & collaboration
#mstechdays
DEPLOYMENT METHODS AND TOOLS
Deployment Security
#mstechdays Infrastructure, communication & collaboration
Image Deployment Goals
Make images efficient
Make install easy
Make replication quick
Remove install hurdles and reduce complexities. Enable all users to install, even over the Internet.
Target install time of 30 minutes, including data migration.
Reduce replication time from several weeks to 3 days Enable broad adoption
Leverage Microsoft tools and technologies
Deployment
#mstechdays Infrastructure, communication & collaboration
Windows 8 Image ArchitectureImage Delivery
Microsoft IT Image
Branding
MDT LTI / UDIOptional
Applications
Settings
Drivers Payload
Maintenance Scripts
In Place Data Migration
Base.wimUnatten
d.xml
QFEs / Patches
Boot Drivers
Modern Apps Office
IT Service Apps
WDS
USB
OSD
Factory Image
IT E
asy
Azure
Deployment
#mstechdays Infrastructure, communication & collaboration
Image Replication
MSIT Image PacketizeReplicateReassemble Process
Deployment
Image: single base image with 5–6 GB install WIM.
Process: packetize into smaller, 100 MB files, replicate, and reassemble.
Result: Replication time went from several weeks to 3 days.
#mstechdays Infrastructure, communication & collaboration
Image Replication Topology
200+ Sites with variousnetwork connections
25 Servers in 4 Regional Data Centers
Replication backboneInfrastructure
1Master Server
4 Hub Servers
20 Replication Servers
211 Branch Office Endpoint Servers
Deployment
#mstechdays Infrastructure, communication & collaboration
New Windows 8 Security Features
Measured Boot or Remote Health Attestation
Virtual Smart Cards
BitLocker Preprovisioning
Network Unlock
Secure Boot
Remote Domain Join
Security
#mstechdays Infrastructure, communication & collaboration
Windows To Go Windows To Go is a full Windows 8 desktop that boots and runs from a BitLocker protected USB flash drive, the Windows To Go workspace. This scenario is popularly known as an “OS on a stick”.
Devices
Infrastructure, communication & collaboration
#mstechdays
SUPPORT MODEL
Supportability
#mstechdays Infrastructure, communication & collaboration
Support for Windows 8MSIT provides these self help resources to users installing and using Windows 8. These resources were updated on a regular basis and included most issues and fixes in progress. They encouraged users to review the materials for answers.
– Windows 8 Work Smart Guides– Application compatibility results– Frequently Asked Questions
The new http://pointers site enabled users to participate in the Windows 8 dogfood conversation. The site is monitored by Windows 8 and Internet Explorer 11 experts and fellow dogfooders. It allows users to ask questions, solve problems, submit a bug, and work together.
Microsoft IT Helpdesk support was available when self-help and community help resources did not provide the answers. Users could:.
Call your local HelpdeskVisit a local Tech Link
Supportability
#mstechdays Infrastructure, communication & collaboration
HelpdeskEarly DogFood adoption metrics
Supportability
#mstechdays Infrastructure, communication & collaboration
http://pointersSupportabilit
y
Infrastructure, communication & collaboration
#mstechdays
USER EXPERIENCE
Tools UX
#mstechdays Infrastructure, communication & collaboration
IT Easy InstallerTools
démo
Design/UX/UI#mstechdays Infrastructure, communication &
collaboration
IT EASY INSTALLER DEMO
#mstechdays Infrastructure, communication & collaboration
IT Easy Installer Start FeaturesTools
#mstechdays Infrastructure, communication & collaboration
IT Easy Installer ExtrasTools
#mstechdays Infrastructure, communication & collaboration
Data Migration Tools
Microsoft IT Easy Data Mover (Recommended, Automated)Included in the Microsoft IT image for all installation methodsMoves data and settingsAdds only about 15 minutes to the installation
Microsoft IT Enhanced Data Mover(Customizable)Run this stand-alone tool before and after installing Windows 8. Can add a few hours to the installation process, depending on how much data you have and your system performanceMoves data only, or data and settingsCleans all partitions and moves your dataCan move data from one client system to another, or from a server system to a client system, or vice versa
Tools
#mstechdays Infrastructure, communication & collaboration
Microsoft IT Enhanced Data Mover ArchitectureTools
#mstechdays Infrastructure, communication & collaboration
Data Protection with Windows File HistoryTools
#mstechdays Infrastructure, communication & collaboration
IT Data BoxTools
#mstechdays Infrastructure, communication & collaboration
Windows 7UserExperience
UX
#mstechdays Infrastructure, communication & collaboration
Windows 8 User Experience
UX
Infrastructure, communication & collaboration
#mstechdays
WINDOWS 8.1 UPGRADE
#mstechdays Infrastructure, communication & collaboration
• The majority of users at Microsoft are already running the Windows 8 operating system.
• To help drive a rapid rate of adoption, Microsoft IT wanted to deploy Windows 8.1 with these goals in mind:– Easy for users to initiate– Reduced complexity by leveraging capabilities provided natively in the
Windows update process:– Preserving all user data, settings, and apps with no customization or
configuration required– Easy for IT to deploy, manage, and support
Situation
#mstechdays Infrastructure, communication & collaboration
•Enterprise (Volume License)•Windows 8.1 deployment is supported by Microsoft System Center 2012 Configuration Manager (including Service Pack 1* and R2).
From Windows 8 to Window 8.1
Home
Microsoft System Center
Configuration Manager
Windows Store Microsoft System Center
Configuration Manager
Software Center
* Support for Windows 8.1 in Cumulative Update 3 for System Center 2012 Configuration Manager Service Pack 1.
PushPull
#mstechdays Infrastructure, communication & collaboration
•Done
User experience at Microsoft
ClickClick
Infrastructure, communication & collaboration
#mstechdays
RESULTS
UX
#mstechdays Infrastructure, communication & collaboration
•Successes:• 22,000 installations
during Windows 8.1 Preview
• 97% installation success rate
• On track to exceed 80,000+ installations by general release
• Help desk calls reduced by 48%
Remediating failures:
• Windows Setup walks users through remediation of known issues, including:• Disk cleanup• Updating drivers and
software
• Self-guided remediation through FAQs
Win 8.1 success and remediating failures
#mstechdays Infrastructure, communication & collaboration
Concl
usi
on
Microsoft IT deployed the Windows 8 and Internet Explorer 10 Release Preview to over 28,000 systems with more than 21,000 unique users globally in the first few weeks of deployment.Planning
Readiness
Deployment
Tools
Supportability
LOB Adoption
A new, open testing model and use of Agile Labs enabled Microsoft IT to increase their capacity for testing LOB application compatibility.
Targeted user profiles reduced the size and number of images required for deployment.
New communication channels provided consistent messaging and prepared Microsoft users for the Windows 8 deployment worldwide.
Streamlined images and improved replication process reduced image replication from several weeks with Windows 7 to three (3) days for Windows 8.
New and innovative tools such as IT Easy Installer and the IT Enhanced Data Mover improved the overall user experience.
New and innovative support channels empowered users, increased user productivity, and captured broader product feedback.
Scenario
Infrastructure, communication & collaboration
#mstechdays
Q & AMerci
#mstechdays Infrastructure, communication & collaboration
• Additional content on Windows 8 and Internet Explorer 10 can be found on:– Windows 8 Release Preview http://windows.microsoft.com/en-US/windows-8/release-preview – Windows 8 and Internet Explorer for Developers http://msdn.microsoft.com/en-US/windows/– Internet Explorer 10 Test Drive http://ie.microsoft.com/testdrive/– Dev Center for modern style apps
http://msdn.microsoft.com/en-us/windows/apps/br229516.aspx
• Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com– Microsoft IT Showcase Webcasts http://www.microsoft.com/howmicrosoftdoesitwebcasts– Microsoft TechNet http://www.microsoft.com/technet/itshowcase– Compatibility testing whitepaper
http://download.microsoft.com/download/4/e/8/4e8c1b99-54f1-4be7-8e9b-78024015848d/LOBApplicationCompatibilityTesting_TWP.doc
– How Microsoft IT Manages a Private Cloud for Microsoft Research & Development http://technet.microsoft.com/en-us/library/jj161012.aspx
For More Information
43
© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Digital is business
Recommended