Mistakes MSP's Make

Mistakes MSP’s Make

Rich AkullianBusiness Development ManagerAutotask Corporationrakullian@autotask.com

Richard TubbMSP Business Consultantrichard@tubblog.co.uk

Richard TubbProviding expert advice to help

your IT company growrichard@tubblog.co.uk

Mistakes MSP’s Make

@tubblog www.tubblog.co.uk

The five most important mistakes IT Managed Service Providers make that cost them time and money

Mistake Number 1- Not documenting client networks

Action points:-

• Read the “E-Myth Revisited” http://tubb.co/tubblog-emyth

• Stop working in your business and start working on it

• Avoid becoming a SPF

• Break the cycle of fire-fighting and document the basics

Mistake Number 2– Not Using a PSA tool

Action points:-

• Build the PSA into your business Operation System

• Make it the central repository of ALL information

• Integrate with your other MSP tools – RMM, quoting, etc.

• Start benefitting from Service Intelligence

Mistake Number 3– Trying to be a “Jack of all trades”

Action points:-

• Know your core competency

• Focus on being the best at a few things, not everything!

• Build up strategic alliances with complimentary companies

Mistake Number 4– Not charging enough for your

servicesAction points:-

• Question - do you think you are not charging enough?

• Understand that pricing incorrectly attracts the wrong type of clients

• Schedule a price raise within the next 30 days

Mistake Number 5– Not knowing when to ask for help

Action points:-

• Question yourself - do you want to actually own a business, or simply own a job?

• What jobs can you delegate or outsource in the next 2 weeks?

• Prioritise business growth over being the Hero

Conclusion

• Mistake Number 1 – Not Documenting Client Networks • Mistake Number 2 – Not Using a PSA tool • Mistake Number 3 – Trying to be a Jack-of-all-Trades • Mistake Number 4 – Not Charging enough for your Services • Mistake Number 5 – Not Knowing When to Ask For Help

If you recognise that you are making any of the mistakes described here – you’re

already ahead of your competitors!

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