Nagios Conference 2011 - Anders Haal - Business Activity Monitoring With The Nagios Platform
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Anders Haals's presentation on Business Activity Monitoring (BAM) with Nagios. The presentation was given during the Nagios World Conference North America held Sept 27-29th, 2011 in Saint Paul, MN. For more information on the conference (including photos and videos), visit http://go.nagios.com/nwcna
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- 1. BAM with Nagios
- Anders Hl, Ingengrsbyn AB
2. Intro
- Myself 3. Sweden 4. Presentation
5. Business activity monitoring The goals of business activity
monitoring are to providereal time informationabout the status and
results of various business related operations, processes, and
transactions.The main benefits of BAM are to enable an enterprise
to make betterinformed business decisions ,quickly address
problemareas, andre-position organizationsto take full advantage of
emerging opportunities. Wikipedia 6. Next step
- Applications
- & 7. Business processes
8. Not IT
- If the number of orders drop below my daily/weekly
estimate
- Warning if the delivery of goods is lower then 80% of ready to
ship.
- If the number of international shipment is above 10000 at 17:00
I need to give gateway a warning
- If the number of errors in incoming EDI messages are higher
then 5% of total
- My route planning must be least 90% of my received orders
- If the ratio between web and phone orders are higher then
...
9. Nature of BAM
- Business events aretime dynamicof its nature 10. Business
events hasdependenciesto other events 11. Service
capabilityrelatesto multiple events
12. BAM is not Business Intelligence- or is it? 13. Findings
- None-existing monitoring solutions 14. Too late to fix problems
15. It's not an IT-OPS problem 16. Not a BI issue - lack of
real-time 17. Low surveillance maturity in the business OPs 18.
Applications lacks business surveillance 19. Technical SLA
20. Lack of BAM
- Simple problems cause disaster
-
- High cost 21. Decreasing quality of services
- Insecurity in business ops team 22. Process correlation not
understood 23. IT resources utilization correlation to business
operations
24. Different from IT ops
- Mature processes 25. Organization 26. Monitoring technical
infrastructure environments 27. Static thresholds
28. Shipping & forwarding example EVENTS SHIPMENT INVOICE
29. BAM boils down to Volumes Rates Errors 30. Source systems
- Business applications not written for monitoring
-
- Legacy 31. Databases 32. Files 33. Email 34. Web services
35. Metrics
- Time
- Day of week, day of month, ... 36. Calendar
- Processes related
37. Composite metrics #INVOICE #SHIPMENTS INVOICE RATE 38.
Thresholds
-
- 24 hour granularity 39. Week, month,day of
- Process related threshold
-
- th geocode=s (0.8*shipments)
-
- th geocode=s (0.8*shipments[-30min])
40. Solution Nagios + bischeck 41. bischeck features
- Service connections 42. Dynamic threshold management
- Packaged a 24 hour linear equation threshold 43. Custom
threshold classes
- Multi-threaded, multi-scheduling schema per service. 44.
Caching of historical service data
- Virtual services 45. Latency threshold
- Date macros in execution statements 46. Open server integration
- Nagios/NSCA passive check
- XML configuration 47. GPL 2 license
48. Alternative dashboard 49. Benefits
- Nagios 50. Proactive vs reactive 51. "IT-blindness" 52.
Correlate IT and business utilization 53. Understand business
dependencies 54. Business trends in real time 55. Meaningful
SLA
56. Get things moving
- Find the itch 57. Start small 58. Be tactical 59. Find a
sponsor in the business OPs 60. Re-use all you that love with
Nagios
61. Thank you for listening
- bischeck is open source - get it
fromgforge.ingby.com/gf/project/bischeck 62. Feedback is
appreciated